---
title: 'Customer Success Director (Maternity cover) at Brandwatch'
canonical: 'https://feeny.ai/job/customer-success-director-maternity-cover-brandwatch-london-1q5yqjjgrqzb'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Director (Maternity cover) at Brandwatch

- **Company:** Brandwatch
- **Location:** London, United Kingdom
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/brandwatch/jobs/4981653101

## Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

## The role

As a Customer Success Director at Brandwatch, you’ll manage relationships with our largest and most strategic clients, helping them get the most out of Brandwatch’s product suite and use it to support key decisions across their organisations.

You’ll build a strong understanding of your clients’ businesses, help them overcome strategic challenges, drive adoption of our technology, and identify opportunities to demonstrate the impact Brandwatch can have on their business.

Duties and responsibilities

The role is defined, but not limited to, the following:

- You will own the overall relationship and retention of your portfolio of strategic customers, building trusted relationships and ensuring they get maximum value from Brandwatch’s products and services.
- You’ll work closely with customers to support the adoption of Brandwatch technologies and ensure their investment helps them achieve their business goals.
- You’ll build strong relationships with key contacts, developing Brandwatch champions and executive sponsors within each account and becoming a trusted advisor to your customers.
- You’ll capture customer feedback and product requests, advocating for your customers internally and helping ensure our product roadmap reflects their needs.
- You’ll work with customers to establish strategic plans, goals and key performance indicators, and support them in achieving their objectives.
- You’ll regularly analyse and plan across your accounts to identify and mitigate customer health risks, while also identifying opportunities for growth.
- By building strong customer relationships and delivering value, you’ll help develop customer advocacy and identify co-marketing opportunities that benefit both the customer and Brandwatch.

Essential Skills and Experience

- Prior experience as a Senior Customer Success Manager, Customer Success Director, Account Manager, Account Director or in an equivalent role.
- A proven track record in Customer Success, with a focus on increasing customer satisfaction, adoption and retention.
- Proven ability to build and maintain relationships with senior and executive stakeholders at a strategic level.
- Proven experience developing and executing strategic account plans.
- Experience working with global strategic enterprise clients across multiple teams and regions.
- A proven ability to drive ongoing value from a SaaS product suite.
- Excellent written and verbal communication skills, with a strong attention to detail and an analytical approach.
- Experience working with digital marketing or social media at a SaaS vendor.
- A proactive approach to your work, with the ability to work independently and manage your own schedule.

It would be an advantage if you have

- Experience working with or for a social media monitoring provider.
- Demonstrable knowledge of marketing and data analytics principles and best practices.
- Experience working with CRM platforms such as Salesforce, Gainsight or Planhat.
- The ability to speak a second language, ideally French, Spanish or German.

## What We Offer

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

- Cision Group Personal Pension Scheme
- Life Assurance
- Healthcare cash plan
- Dental Insurance
- Private Medical Insurance (For directors and above only)
- Gym Subsidy
- Cycle to Work
- Discounted Dining
- Virtual GP
- Employee Assistance Programme (EAP)
- Eye Care Test
- Cision Global Charitable Giving Program
- BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-Hybrid #LI-FR1

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/).

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.

Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process.

## About Brandwatch

## Company Overview
- **One-liner**: Brandwatch is a digital consumer intelligence platform that helps businesses analyze and act on conversations from social media and the web.
- **Entity Type**: Private (subsidiary of Cision, acquired 2021)
- **Headquarters**: Brighton, England, United Kingdom [builtin.com](https://builtin.com/company/brandwatch)
- **Founded**: 2007 [builtin.com](https://builtin.com/company/brandwatch)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Consumer intelligence, social media management, influencer marketing, analytics
- **Target customers**: B2B – enterprise marketing, communications, and insights teams
- **Mission or purpose statement**: Not explicitly stated in provided materials; the company emphasizes helping organizations “make better decisions” using social data [brandwatch.com](https://www.brandwatch.com/)

## Products & Services
- **Social Media Management**: Engage with audiences, schedule posts, and monitor conversations across social platforms (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Consumer Intelligence**: AI-powered analytics that parse social and web data to surface insights about consumers, trends, and brand health (SaaS) [brandwatch.com](https://www.brandwatch.com/)
- **Influencer Marketing**: Identify, analyze, and manage influencer relationships (SaaS) [brandwatch.com](https://www.brandwatch.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total employees reported as 5,000 (likely includes Cision group) [builtin.com](https://builtin.com/company/brandwatch); revenue not disclosed
- **Notable Investors/Partners**: Owned by Cision (backed by Platinum Equity); official data partners include Twitter, Reddit, and Tumblr [builtin.com](https://builtin.com/company/brandwatch)
- **Growth Signals**: Integrated into Cision’s suite; continues to hire across multiple global offices (e.g., London, Sofia, Chicago, Singapore, Melbourne) [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Competitive Advantages
- **Data scale & access**: Official firehose access to Twitter, Reddit, and Tumblr, plus data from 100 million+ websites; historical archive of over 1 trillion conversations with 501 million new entries daily [builtin.com](https://builtin.com/company/brandwatch)
- **AI & query capabilities**: Combines natural language processing and powerful querying to filter and analyze massive datasets
- **Part of Cision ecosystem**: Access to broader media monitoring and PR tools

## Strategic Focus
- Continue to evolve AI-driven analytics and expand integrations within the Cision portfolio
- Strengthen real-time consumer insights for enterprises
- Grow global presence with hybrid/remote teams [brandwatch.com](https://www.brandwatch.com/company/careers/)

## Why Work Here
- **Culture & values**: Emphasizes authenticity, boldness, creativity, and inclusion [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Diversity & Inclusion**: Active D&I committee, gender pay analysis, Women in Technology channel, Pride committee, and Green committee [brandwatch.com](https://www.brandwatch.com/company/about/)
- **Work environment**: Flexible working, hybrid model (combination of remote and on-site); offices in Brighton, London, Sofia, Chicago, New York, Boston, Singapore, Melbourne, Shenzhen, Copenhagen, Stockholm [builtin.com](https://builtin.com/company/brandwatch)
- **Perks & community**: Personal development focus, internal communities (Parents at Brandwatch, Bakers, Creators, Dogs of Brandwatch) [brandwatch.com](https://www.brandwatch.com/company/careers/)
- **Open roles**: ~26 jobs listed across engineering, sales, marketing, operations, and professional services [job-boards.eu.greenhouse.io](http://job-boards.eu.greenhouse.io/brandwatch)

## Sources
1. [brandwatch.com – About Us, Leadership & Culture](https://www.brandwatch.com/company/about/)
2. [brandwatch.com – Careers & Open Roles](https://www.brandwatch.com/company/careers/)
3. [brandwatch.com – Homepage](https://www.brandwatch.com/)
4. [job-boards.eu.greenhouse.io – Jobs at Brandwatch](http://job-boards.eu.greenhouse.io/brandwatch)
5. [builtin.com – Brandwatch Company Profile](https://builtin.com/company/brandwatch)

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