---
title: 'Customer Success Director at Nuna'
canonical: 'https://feeny.ai/job/customer-success-director-nuna-chicago-jx9w06gcm80m'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Director at Nuna

- **Company:** Nuna
- **Location:** Chicago, IL
- **Compensation:** $141k–$177k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/nuna/faa31a4a-defa-4e0d-a6f3-b4e24206c62c/application

**Skills:** Healthcare technology, Patient-facing applications, Clinical workflows, Care teams, Population health programs, Data analysis, Product management, Process improvement, Startup experience

> The Customer Success Director will own and scale provider partnerships with health systems, embedding Nuna's AI-driven healthcare companion into clinical workflows. This role involves driving patient growth, executing cross-functional strategies, and expanding the platform across clinics to improve outcomes for pati...

## Job description

Chronic disease isn't managed in a clinic. It is managed at home, in relationships, in the everyday. What's on the dinner table, what gets said, and who notices when someone's struggling. For the 130 million Americans managing a chronic condition, the healthcare system has offered the same answer for decades: a 15-minute doctor's visit, a pamphlet, and a portal login they'll never use.

At Nuna, we are building an AI health coach that shows up like a person who actually has time: available at 3am, infinitely patient, and never behind a waiting room. We use motivational interviewing to help patients and their families see themselves clearly, design experiments that fit their real lives, and navigate a system that has not historically been on their side. We are building from the ground up around a simple belief: patients don't want to be healthy; they want their lives back.

We're not competing with other health apps. We're competing with the moment a person gives up on getting better. If that's a problem you want to work on, we'd like to talk.

Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans.

## YOUR TEAM

Nuna’s Customer Success team is helping transform how healthcare works for patients by bringing care beyond the clinic and into people’s daily lives. We partner with leading health systems, working together to ensure patients can better manage chronic conditions while staying connected to their care teams.

In this model, success isn’t defined by contracts—it’s defined by how many patients we reach and how much we improve outcomes. Our team works directly with providers to embed Nuna into clinical workflows and make patient engagement scalable.

## THE ROLE

As a Customer Success Executive you will build trusted relationships while driving the execution needed to reach patients at scale, helping deliver a more connected, personalized, and effective healthcare experience.

You will own and scale provider partnerships by turning health systems into reliable patient acquisition and engagement channels. You will work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance, remove friction, and expand Nuna’s impact across clinics, populations, and care models.

Candidates must be based in the greater Chicago Area. The job includes up to 30% travel

## WHAT YOU’LL DO

Own Provider Partnerships

- Serve as the primary point of contact for health systems and provider partners
- Build trust with executive, clinical, and operational stakeholders
- Align on shared goals (e.g., patient growth, outcomes, expansion)

Drive Patient Growth

- Embed Nuna into clinical workflows (e.g., outreach, care management)
- Increase provider adoption
- Own patient activation targets and clinic-level performance
- Identify gaps and take action at the clinic and provider level

Execute on Strategy and Program Delivery

- Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes
- Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions
- Synthesize provider feedback and translate it into clear, actionable product and process enhancements
- Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement

Expand Systems

- Scale Nuna across additional clinics and patient populations
- Transition pilots into system-wide deployments
- Identify and lead growth opportunities within each partner

## WHAT WE’RE LOOKING FOR

- Based in the Greater Chicago area
- Comfortable with a 30% travel schedule to engage with clients and stakeholders
- 7+ years working with healthcare providers, health systems, or payers
- Knowledge of healthcare technology, ideally patient-facing applications
- Proven ability to drive execution and outcomes, not just manage relationships
- Experience with clinical workflows, care teams, or population health programs
- Strong analytical skills with a data-driven approach to problem solving
- Excellent communication skills across executive and frontline stakeholders

## BONUS POINTS

- Previous start up experience

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

## #LI-LM1

## About Nuna

## Company Overview
- **One-liner**: Nuna builds data-driven products and services that power value-based payment arrangements and facilitate high-value healthcare delivery, including a patient-focused app for managing chronic conditions.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2010
- **Founders**: Jini Kim (CEO) and David Chen (CSO)

## Core Business
- **Primary industry**: Healthcare IT / Healthcare Data Analytics
- **Target customers**: B2B (government health programs such as CMS/Medicaid, health plans, provider networks) and B2C (patients managing chronic conditions)
- **Mission statement**: "Make high quality healthcare affordable and accessible for everyone"

## Products & Services
- **National Medicaid Data Platform**: The country’s first nationwide Medicaid dataset and data pipeline, built for CMS to enable better insights and value-based care.
- **Nuna App**: A patient-focused mobile application that helps manage chronic conditions. Includes an AI coach for personalized wellness guidance, care plan tracking, prescription and lab integration, vital signs monitoring, and secure sharing with doctors. Supported by a Clinical Team that reviews interactions and coordinates care.
- **Value-Based Care Platform**: A financial innovation and operating platform for value-based payment arrangements, originally developed in partnership with leading healthcare organizations.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Total funding – not disclosed; notable investors include John Doerr (Chairman of Board, Kleiner Perkins), Andy Slavitt (Town Hall Ventures, former Acting Administrator of CMS), and Bing Gordon (venture capitalist).
- **Growth Signals**: Started with a team of ~75 people to build the Medicaid dataset; now employs 278 people (2026). Active hiring across Data, Customer Success, Design, and Sales roles. Partnership with CMS to create the first nationwide Medicaid data pipeline.
- **Notable Partners**: Centers for Medicare & Medicaid Services (CMS); Town Hall Ventures; Kleiner Perkins.

## Competitive Advantages
- **Proven Track Record**: Key team members helped rescue Healthcare.gov in 2013, demonstrating engineering and crisis-response capability.
- **Mission-Driven Culture**: Core values include "Every row of data is a life" and "We are all Kimong’s Nuna" – reflecting deep empathy for patients and caregivers.
- **Data Moat**: Exclusive access to comprehensive Medicaid data gives Nuna unique insights into underserved populations.
- **Clinical Oversight**: The Nuna App includes a licensed Clinical Team that monitors user interactions and ensures medical best practices.
- **Privacy & Security**: Strong focus on data security and patient privacy, with clinical oversight safeguarding accuracy.

## Strategic Focus
- Scaling the Nuna App to help more patients with chronic conditions manage their health between doctor visits.
- Expanding AI-driven coaching and care coordination features to increase patient engagement and adherence.
- Deepening partnerships with providers and health plans to extend value-based care infrastructure.
- Continuing to serve government healthcare programs (Medicaid, Medicare) with data platforms that improve outcomes and reduce costs.

## Why Work Here
- **Culture**: Strong mission-driven environment with values such as "Be the People We Serve" and "Rise by Lifting Others." Emphasis on diversity, equity, and inclusion with employee resource groups.
- **Work Flexibility**: Job-specific – some roles are fully remote (e.g., Chief of Staff, Executive Sales Team; Customer Success Director in Chicago), while others are on-site in San Francisco. Hybrid options may be available.
- **Benefits** (per careers page and Built In): Unlimited PTO; excellent medical, vision, and dental coverage; 401(k) package; home office stipend; educational credit; generous fitness stipend; mental health resources; commuter benefits; pet-friendly office (SF); company equity; family medical leave and generous parental leave; childcare benefits.
- **Engineering Culture**: Emphasis on data engineering, rigorous technical interviews (take-home tests, virtual onsites), and solving complex healthcare data challenges. Innovation is encouraged through lightning talks and coffee chat groups.
- **Interview Process**: Typically 2-3 weeks, including recruiter screen, manager screen, technical screen/take-home, and virtual onsite.

## Sources
1. [nuna.com/about-us](https://www.nuna.com/about-us/)
2. [nuna.com/careers](https://www.nuna.com/careers/)
3. [builtin.com/company/nuna-inc](https://builtin.com/company/nuna-inc)
4. [nuna.com](https://www.nuna.com/)
5. [jobs.ashbyhq.com/nuna](https://jobs.ashbyhq.com/nuna)

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