---
title: 'Customer Success Director, Public Sector at Truv'
canonical: 'https://feeny.ai/job/customer-success-director-public-sector-truv-miami-rhw5g26gxm7v'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Director, Public Sector at Truv

- **Company:** Truv
- **Location:** Miami, FL
- **Compensation:** $150k–$230k
- **Work type:** remote
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/truv/8908ed58-0430-4585-941a-fdd5194f9613

## Job description

About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job: We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.

## What You’ll Do

- Own the relationship with strategic accounts post-sales, serving as the primary point of contact for post go-live optimization.
- Lead client onboarding and implementation with Technical Account Mangers, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Execute onboarding and implementation for 8-10 strategic accounts.
- Run periodic in-person business reviews with key stakeholders.
- Partner with Sales on renewals, upsell and cross-sell opportunities.
- Collaborate with TAM's to support responses to RFP's and other formal procurement bid opportunities.
- Document customer feedback, feature requests and customer satisfaction.
- Drive adoption, monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
- Navigate government processes, procurement rules, budget cycles, data privacy/security reviews program and compliance requirements.

## Who You Are

- 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies.
- Deep understanding of state and federal programs. Prior experience working with government agencies.
- Prior experience with procurement and bidding process with the state and federal agencies.
- Familiarity with data/security standards and compliance standards for state and federal agencies
- Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency.
- Able to handle client escalation and problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Ability to travel up to 50%.

Success Metrics:

- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.

Benefits:

- Competitive salary and equity package.
- Fully Remote.
- Health, dental, and vision benefits.
- 401(k)
- Flexible time off.
- Work with cutting-edge technology and innovative customers.
- Learn from an experienced leadership team from top tech companies.
- High-impact role with clear growth trajectory.
- Opportunity to shape the future of financial data access.

We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.

## About Truv

## Company Overview
- **One-liner**: Truv is a consumer-permissioned open finance data platform that enables businesses to verify income, employment, assets, and insurance, and switch direct deposits through a unified API.
- **Entity Type**: Private (Series A, $25M led by Kleiner Perkins in 2022)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Kirill Klokov (CEO) and Ilya Chatsviorkin (CTO)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Data Verification
- **Target customers**: B2B – mortgage lenders, banks, credit unions, auto lenders, tenant screeners, background screeners, government agencies (public sector)
- **Mission or purpose statement**: To put financial data back in the hands of consumers and help institutions make faster, more accurate decisions while expanding access for more consumers.

## Products & Services
- **Income & Employment Verification API**: Consumer-permissioned payroll, bank, tax, and document-based verification to replace traditional methods like The Work Number. Covers ~96% of the U.S. workforce. (API/SaaS)
- **Asset Verification**: Verifies assets via consumer-permissioned bank and financial account connections. (API/SaaS)
- **Insurance Verification**: Verifies insurance coverage through direct consumer-permissioned connections. (API/SaaS)
- **Direct Deposit Switching**: Enables consumers to switch direct deposits instantly via payroll connections, helping banks and fintechs grow deposits. (API/SaaS)
- **MyTruv (Consumer App)**: An AI-powered money autopilot that tracks income, spending, and bills – currently building social presence and UGC. (Consumer app)
- **Document Fraud Detection**: 99.9% fraud detection accuracy for uploaded documents. (AI/API)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding: $28.5M (Seed $3.5M in 2021, Series A $25M in March 2022 led by Kleiner Perkins with NYCA and others); Annual Revenue: $4M (estimated)
- **Notable Investors/Partners**: Kleiner Perkins, NYCA; Partners include Fannie Mae (Day 1 Certainty / DU validation service provider) and Freddie Mac (Loan Product Advisor AIM provider) – the only consumer-permissioned VOIE platform with both accreditations.
- **Growth Signals**: 63 employees (+8.7% YoY), 200+ customers, 12,800+ unique integrations, 2.3M+ employers mapped, 14,000+ financial institutions reachable, 30-second average verification speed, 99.9% platform uptime, expansion into public sector, launch of MyTruv consumer app.

## Competitive Advantages
- **Unified platform**: Single API for income, employment, asset, insurance, and document verification – reduces vendor complexity.
- **Coverage & compliance**: Direct connections to 96% of U.S. workforce; SOC 2 Type II, FCRA compliant, Section 508/WCAG 2.1 AA accessible.
- **Cost savings**: Up to 80% cost savings versus traditional verification providers (e.g., The Work Number).
- **GSE approvals**: Only consumer-permissioned VOIE platform approved by both Fannie Mae and Freddie Mac – critical for mortgage lending.
- **In-house built**: All products built and operated in-house with no third-party verification intermediaries.
- **High pull-through**: Waterfall methodology (payroll → bank → tax → document) maximizes successful verification rates.

## Strategic Focus
- **Current priorities**: Deepening mortgage and consumer lending verticals, expanding into public sector (social services), growing the MyTruv consumer app with AI-powered financial management, and scaling integrations (already 12,800+ payroll/employer connections).
- **Direction for growth**: Becoming the standard open finance verification infrastructure for all lending, benefits, and employment decisions; adding more data types (tax, insurance, raw transaction data) and expanding globally.

## Why Work Here
- **Culture highlights**: Employer rating 3.8/5 (45 reviews) with strong compensation score (4.0) and career growth (3.7). Remote-first with distributed team across 12 countries (US, Canada, Serbia, Georgia, Spain, Armenia, Cyprus, Portugal, Israel, Montenegro, and more). Technical roles dominate – engineering, product, data.
- **Remote/hybrid policy**: Fully remote with global hiring; roles listed for Spain and worldwide. Flexible work model.
- **Notable perks**: Work with a leadership team from Apple, Carta, Venmo, MX, Okta; backed by top-tier VC (Kleiner Perkins); opportunity to work on cutting-edge open finance infrastructure and AI consumer products.
- **Open roles (as of search)**: Senior Solutions Architect (Public Sector), Senior Software Engineer (Integrations/Crawler) – multiple openings, Lead Product Manager (Data Sources), Customer Success Manager.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/truvhq)
2. [Truv About Us](https://truv.com/about-us)
3. [Truv Why Truv](https://truv.com/why-truv)
4. [Truv Careers Page (Lever)](https://jobs.lever.co/truv)
5. [tryremotely.com – Truv Profile](https://tryremotely.com/company/truv)

## Other roles at Truv

- [Head of Marketing](https://feeny.ai/job/head-of-marketing-truv-miami-0tm096wzqq22) — Miami, FL
- [Partnerships Manager, Mortgage](https://feeny.ai/job/partnerships-manager-mortgage-truv-remote-c0gvsmx1esn5)
- [Account Executive, Mortgage](https://feeny.ai/job/account-executive-mortgage-truv-remote-zdcsnt8mbgw7)
- [VP, Mortgage](https://feeny.ai/job/vp-mortgage-truv-remote-21a0sjwvsjsf)
- [Community & Content Lead](https://feeny.ai/job/community-content-lead-truv-remote-mqchr9nm07sq)
- [Lead Product Manager, Data Sources](https://feeny.ai/job/lead-product-manager-data-sources-truv-remote-cyvqac8b17ww)
- [Lead Technical Account Manager, Public Sector](https://feeny.ai/job/lead-technical-account-manager-public-sector-truv-remote-ztba8nwc9ad2)
- [Lead Product Manager, Client & Developer Experience](https://feeny.ai/job/lead-product-manager-client-developer-experience-truv-miami-afspmwjam7gj) — Miami, FL
- [Software Engineer - Data Sources Team](https://feeny.ai/job/software-engineer-data-sources-team-truv-portugal-401mzw9hv8da) — Portugal
- [Senior FrontEnd Engineer](https://feeny.ai/job/senior-frontend-engineer-truv-spain-shc8sbrhyw7g) — Spain