---
title: 'Customer Success Director at Stuut'
canonical: 'https://feeny.ai/job/customer-success-director-stuut-san-francisco-6xygmcr2xagv'
type: 'job'
last_seen: '2026-11-09'
---

# Customer Success Director at Stuut

- **Company:** Stuut
- **Location:** San Francisco, CA
- **Compensation:** $220k–$300k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.ashbyhq.com/stuut-ai/6f3a2b0d-9783-449f-b086-210afc0dc8bb

## Job description

## About Stuut

Stuut is the AI coworker that runs order-to-cash for the world’s leading enterprises. Across order management, credit, collections, payments, cash application, disputes and deductions, Stuut does the work end to end and keeps going until the cash hits the bank.

Over 150 companies, spanning the mid-market to the Fortune 50, including Honeywell, ZoomInfo and PerkinElmer, use Stuut to unlock up to 40% more cash flow and cut DSO by 47%. More than $3 billion has moved through the platform to date.

Founded in New York by Tarek Alaruri and Ben Winter, Stuut has raised $93 million from Insight Partners, Andreessen Horowitz, M12, Microsoft’s Venture Fund, and others. Learn more at [stuut.ai](http://stuut.ai). The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time)

## Responsibilities

- Own onboarding through steady-state for an assigned account portfolio.
- Drive product adoption against each customer's stated business outcomes, not feature checklists.
- Run QBRs: outcomes delivered, ROI, expansion opportunities.
- Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
- Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
- Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
- Maintain accurate account health data in Vitally.

What Success Looks Like

- GRR and NRR targets met for your book (org target: NRR >110%).
- Onboarding velocity and time-to-value hit target.
- Clean, current account records; no surprises in forecast.

## Requirements

- 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
- Track record owning renewal/expansion numbers, not just satisfaction scores.
- Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
- Financial/AR domain fluency a plus, not required.
- Excellent written and verbal communication; comfortable running exec-level QBRs.

US Compensation

- Top-of-market salary and equity package
- Benefits (for U.S.-based full-time employees)
- Medical, dental & vision insurance coverage for you
- 401(k) & Match
- Equity
- Flexible PTO
- Parental Leave

Stuut is an equal opportunity employer committed to building a team with diverse backgrounds, perspectives, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations throughout the application and interview process. If you need any accommodations, please do not hesitate to reach out.

## About Stuut

## Company Overview
- **One-liner**: Stuut provides an AI-powered platform that autonomously handles the entire accounts receivable (AR) process, from customer outreach to payment collection, to increase cash flow.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Tarek Alaruri (CEO), Ben Winter (COO), Adam Chaarawi (Co-founder, Engineering)

## Core Business
- **Primary industries**: Accounts receivable automation, financial operations, order-to-cash software.
- **Target customers**: B2B – finance and accounting teams at companies using ERPs such as SAP, Oracle, NetSuite, and Dynamics (mid-market to enterprise).
- **Mission**: Transform accounts receivable from manual work into automated cash collection.

*Source: [stuut.ai](https://www.stuut.ai/), [stuut.ai/about](https://www.stuut.ai/about)*

## Products & Services
Stuut’s AI agent covers the full order-to-cash cycle with these modules:

- **Collections**: Proactively reaches out before invoices are overdue, finds billing contacts, and engages via email, SMS, and voice.
- **Cash Application**: Automatically matches incoming payments to invoices and provides click-to-pay functionality.
- **Deductions**: Autonomously identifies, investigates, and resolves deductions, recovering revenue that would otherwise be lost.
- **Disputes**: Handles disputes end-to-end – gathering documentation, communicating with customers, and maintaining detailed audit trails.
- **Payments**: Processes incoming payments and matches them to invoices.
- **Credit**: Evaluates customer creditworthiness and recommends optimal credit terms.

All modules operate on a unified AI that learns each customer’s payment patterns and preferences, personalizing every interaction. The platform integrates with major ERPs in 3–4 days.

*Source: [stuut.ai](https://www.stuut.ai/)*

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metrics**:
  - **Total Funding**: $29.5M (Series A led by Andreessen Horowitz, closed ~late 2025) – also $35.41M reported by CB Insights (possibly including prior rounds).
  - **Revenue**: Not publicly available.
  - **Employees**: 63 (as of mid-2026); monthly headcount growth of +11.1%, yearly growth of +212.5%.
  - **Active job postings**: 36 (monthly posting growth +56.5%, yearly +800%).
- **Notable Investors**: Andreessen Horowitz (lead, Series A), Khosla Ventures, Activant Capital (lead, Seed), 1984 Ventures, Carya Venture Partners, Page One Ventures.
- **Growth Signals**: 
  - Doubled headcount year-over-year.
  - Claims 40% average cash flow increase and 70% reduction in manual tasks for customers.
  - Linkedin followers grew 57.8% year-over-year to ~25,000.
  - Expanded from pilot to full product suite (6 modules) within 18 months of founding.

*Sources: [linkedin.com](https://www.linkedin.com/company/stuut), [cbinsights.com](https://www.cbinsights.com/company/stuut), [stuut.ai](https://www.stuut.ai/)*

## Competitive Advantages
- **True autonomy**: Unlike traditional AR software that provides better tools, Stuut’s AI agents execute complete workflows independently (end-to-end) without human oversight.
- **Rapid deployment**: 3–4 days vs. 6–18 months for legacy solutions.
- **Contextual intelligence**: Tracks every customer interaction across email, SMS, and voice, getting smarter over time.
- **Unified platform**: Collections, cash application, deductions, disputes, payments, and credit in one system – not a patchwork of point solutions.
- **ERP-native integration**: Works out-of-the-box with SAP, Oracle, NetSuite, Dynamics.

*Source: [stuut.ai](https://www.stuut.ai/)*

## Strategic Focus
- Continue building out the AI agent’s capabilities (e.g., adding more dispute and credit features).
- Scale the go-to-market team (open roles include Director of Revenue Operations, Product Marketing Manager) to capture the large AR automation market.
- Maintain rapid deployment and customer success to drive word-of-mouth growth.
- Deepen integrations with additional ERP systems and expand into adjacent financial workflows.

*Source: [linkedin.com](https://www.linkedin.com/company/stuut)*

## Why Work Here
- **Culture & values**: “Think independently,” intellectual curiosity, ownership, and proactive initiative. The team is described as operations and product nerds who hate bureaucracy.
- **Work model**: In-office in New York City (NYC headquarters). Built In lists “OnSite Workspace” with typical time on-site: None? (conflicting; but job postings mention hybrid). Likely a hybrid policy with strong in-office expectation.
- **Perks & benefits** (from Built In):
  - Healthcare benefits, childcare benefits, generous parental leave.
  - Company equity and performance bonuses.
  - Continuing education stipend, mentorship program, online course subscriptions.
  - Quarterly engagement surveys, diversity-focused ERGs, diversity recruitment program.
- **Growth opportunity**: High-growth startup (headcount up 212% YoY) with backing from top-tier VCs (a16z, Khosla). Employees get to shape the product and culture early.
- **Open roles**: 36 active positions across engineering (AI/ML, fullstack, data), product design, marketing, and revenue operations – sign of scaling.

*Sources: [builtin.com](https://builtin.com/company/stuut), [linkedin.com](https://www.linkedin.com/company/stuut)*

## Sources
1. [stuut.ai – Homepage](https://www.stuut.ai/)
2. [stuut.ai – About page](https://www.stuut.ai/about)
3. [linkedin.com – Stuut company page](https://www.linkedin.com/company/stuut)
4. [builtin.com – Stuut careers and perks](https://builtin.com/company/stuut)
5. [cbinsights.com – Stuut profile](https://www.cbinsights.com/company/stuut)

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