---
title: 'Customer Success Enablement Manager at OneImaging'
canonical: 'https://feeny.ai/job/customer-success-enablement-manager-oneimaging-remote-4x2km9nb8j92'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Enablement Manager at OneImaging

- **Company:** OneImaging
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/oneimaging/jobs/4399153009

## Job description

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

We’re seeking a highly organized, systems-minded Customer Success Enablement Manager to help our Customer Success organization scale.

This role will build the playbooks, training, tools, processes and more that enable our Implementation and Customer Success teams to deliver a consistent, high-quality customer experience from implementation through ongoing account management.

You’ll work cross-functionally with Customer Success, Operations, Product, Sales, Marketing, and other teams to turn complex workflows into simple, repeatable processes.

What you'll do:

- Build and maintain CS and Implementation playbooks, SOPs, templates, and best practices.
- Develop onboarding and ongoing training for Customer Success and Implementation teams.
- Own the development of customer and internal presentation materials, including business review decks, training materials, and executive-ready updates.
- Create scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.
- Maintain a centralized knowledge base for customer-facing teams.
- Partner cross-functionally to ensure product, operational, and process changes are effectively communicated and adopted.
- Identify opportunities to automate manual workflows and improve team efficiency.
- Develop tools and resources that help teams identify risks, dependencies, and next-best actions earlier.
- Measure enablement effectiveness and continuously improve programs based on team and customer needs.

About you:

- 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations
- Experience building scalable processes, playbooks, and training programs.
- Strong project management, communication, and documentation skills.
- Ability to simplify complex workflows and turn them into practical tools teams will actually use.
- Highly organized, proactive, and comfortable working in a fast-growing environment.
- Experience partnering across multiple teams and levels of an organization.
- Healthcare, health plan, benefits, or health-tech experience is a plus.
- Experience with Salesforce, Notion, or similar CS and knowledge-management tools is a plus.
- The ideal candidate combines a builder mentality with a bias toward execution—someone who sees an inefficient or inconsistent process and immediately starts thinking about how to make it simpler, repeatable, and scalable.

The base salary range for this position is $90,000 - $110,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement [here](https://www.ic3.gov/Home/ComplaintChoice) and to candidateprotection@oneimaging.com.

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@oneimaging.com.

## About OneImaging

## Company Overview
- **One-liner**: OneImaging is a comprehensive radiology network that reduces the cost of medical imaging by up to 80% by connecting employers, health plans, and members to a national network of accredited imaging centers with transparent pricing.
- **Entity Type**: Private (Series A)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2022
- **Founders**: Elan Adler (CEO)

## Core Business
- **Primary industry**: Healthcare IT / Medical Imaging / Health Tech
- **Target customers**: B2B — employers and health plans (membership is employer-sponsored); B2C — individual members who receive imaging services
- **Mission or purpose statement**: "To bring clarity, connection, and care back to medical imaging. No detours. No missing files. No surprise bills. Just imaging that works — for everyone." [oneimaging.com](https://oneimaging.com/about/)

## Products & Services
- **OneImaging Network**: A national network of 4,800+ accredited imaging centers offering MRIs, CT scans, ultrasounds, mammograms, X-rays, and more. Members get upfront pricing, online booking, and flexible payment options (HSA/FSA, credit/debit). [oneimaging.com](https://www.oneimaging.com/)
- **Employer/Health Plan Solution**: An integrated platform that orchestrates imaging appointments, manages prior authorizations, and provides cost transparency to reduce employer healthcare spend. Members see exact costs at booking and save an average of 72% per exam. [oneimaging.com](https://www.oneimaging.com/)
- **Care Navigation**: Dedicated care navigators provide hands-on support throughout the imaging process, from scheduling to post-exam follow-up. [oneimaging.com](https://www.oneimaging.com/)
- **Upcoming Features**: Real-time AI decision support, seamless image sharing, and frictionless onboarding tools for providers (as stated on their about page). [oneimaging.com](https://oneimaging.com/about/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$70.0M** raised across 5 rounds (Pre-Seed, Seed, and Series A) [linkedin.com](https://www.linkedin.com/company/oneimagingradiology)
- **Notable Investors/Partners**: Vy Capital (led Series A), XRC Ventures, Necessary Ventures [linkedin.com](https://www.linkedin.com/company/oneimagingradiology)
- **Growth Signals**: Headcount of 78 employees (+244.4% YoY); serves over 2 million members nationwide; operates in 5 countries (US, Mexico, Philippines, Canada, Turkey); 12 active job postings; LinkedIn followers grew +220.3% yearly [linkedin.com](https://www.linkedin.com/company/oneimagingradiology) [oneimaging.com](https://www.oneimaging.com/)

## Competitive Advantages
- **Transparent Pricing**: Members see exact costs upfront before booking, eliminating surprise medical bills — a major pain point in US healthcare.
- **National Network**: Access to 4,800+ accredited imaging centers with national coverage, giving members choice and convenience.
- **Insurance Integration**: Works with insurance plans so all exams count toward deductibles and out-of-pocket maximums.
- **Employer Value Proposition**: Average 72% member savings and 4,800% ROI for employers, making it a compelling cost-containment solution.
- **Technology Platform**: End-to-end orchestration from order to payment, with planned AI decision support and real-time image sharing.

## Strategic Focus
- **Network Expansion**: Continuing to grow the national network of imaging centers and provider partnerships.
- **AI Integration**: Building real-time AI decision support to improve diagnostic accuracy and workflow efficiency.
- **Provider Onboarding**: Developing frictionless tools to let any provider join the network in minutes.
- **Member Growth**: Scaling the employer-sponsored membership model to reach more organizations and their employees.
- **International Operations**: Already operating in 5 countries, suggesting global expansion ambitions.

## Why Work Here
- **Remote-First Culture**: OneImaging offers a full-time remote work program, with most engineering roles listed as remote (US-based). Some roles are hybrid or in-office in Miami. [builtin.com](https://builtin.com/company/oneimaging)
- **Engineering Stack**: Modern tech stack including TypeScript, React, React Native, Next.js, PostgreSQL, and Salesforce. [builtin.com](https://builtin.com/company/oneimaging)
- **Compensation & Benefits**: Offers employee stock purchase plan, performance bonuses, pay transparency, generous PTO (unlimited policy), and modern technology across teams. [builtin.com](https://builtin.com/company/oneimaging)
- **Culture Highlights**: Managers offer consistent feedback loops, encourages autonomy and ownership, and provides strong career growth opportunities. [builtin.com](https://builtin.com/company/oneimaging)
- **Rapid Growth Trajectory**: Headcount grew 244% YoY, indicating strong momentum and promotion/advancement opportunities.
- **Meaningful Mission**: Directly improving healthcare access and affordability — "Clarity in every image. Certainty in every decision." [oneimaging.com](https://oneimaging.com/about/)
- **Active Hiring**: 12 open positions across Engineering, Data Science, Product, Operations, and Sales, including remote roles. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/oneimaging)

## Sources
1. [oneimaging.com - About](https://oneimaging.com/about/)
2. [oneimaging.com - Homepage](https://www.oneimaging.com/)
3. [linkedin.com - Company Profile](https://www.linkedin.com/company/oneimagingradiology)
4. [builtin.com - Company Profile](https://builtin.com/company/oneimaging)
5. [job-boards.greenhouse.io - Careers](https://job-boards.greenhouse.io/oneimaging)

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