---
title: 'Customer Success Engagement Rep at Mitratech'
canonical: 'https://feeny.ai/job/customer-success-engagement-rep-mitratech-mexico-cs4gbxz7ns8k'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Engagement Rep at Mitratech

- **Company:** Mitratech
- **Location:** Mexico
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/mitratech/jobs/8230178

## Job description

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview

As the front line of awareness generation for our partner’s clients, the Engagement Representative (ER) is responsible for driving awareness identifying, contacting, and scheduling prospective employer groups for onboarding demonstrations of our platform. The ER works closely with Partner & Customer Success and Account Management to drive awareness and keep the demo webinar pipeline full.

This position requires a keen sense of prioritization, excellent communication skills, and comfort with high-volume outbound activity. The individual who fills this role needs to be resilient, coachable, and comfortable working in a fast-paced, frequently changing environment. This role works closely with our Account Management, Advisory Services, Marketing, and Product departments to build awareness and early-stage relationships with clients.

This role will also support existing customers with additional administration as needed, ongoing technical integrations, bulk uploads, and general administrative role changes.

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following:

- A point of contact during onboarding, coordinating with implementation and account teams to ensure accurate, seamless setup and provisioning.
- Have a working knowledge of the product(s) and be able to speak to or demo use cases at a high level
- Making calls into employer groups to schedule demonstrations of product/platform
- Keeping onboarding demo pipeline full by proactively reaching out to new clients through calling
- Setup of new partner portals and edits of existing partner portals, including any custom branding or edits required
- Assist with bulk user and client uploads to set up clients in platform
- Partner with Customer Support, Account Managers, Product, Advisory Services, and Customer Success Manager to capture product feedback and stay up to date on platform changes
- Tracking and documenting applicable fields within Salesforce.com and other internal tools to ensure pertinent information is reaching the correct teams and workspaces
- Provide monthly updates on goals and KPIs for tracking and goal attainment to manager and utilization data to client
- Perform other duties as assigned

Requirements & Skills:

Required:

- One or more years of experience in customer service, telemarketing, administrative, and/or sales environment preferred
- Excellent interpersonal, verbal, and written communication skills, including active listening and the ability to adapt to different communication styles
- Effective customer service skills with a professional sense of compassion for difficult situations
- Computer proficiency required, including Microsoft Office skills, email, internet, and CRM systems (e.g., Salesforce)
- Ability to manage heavy volume of phone communication
- Ability to organize and efficiently manage multiple priorities with a sense of urgency
- Ability to work effectively independently and as part of a team

Preferred:

- Experience contacting companies and individuals via phone in a high-volume capacity to generate new business or raise awareness
- Experience with Nooks, Orum, or similar auto-dialer technology
- Experience with Outreach, SalesLoft, or similar technology
- Experience in insurance, health care, or HR technology industries

Education:

- Education Requirements
- Associate's degree OR equivalent combination of education and experience

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

## About Mitratech

## Company Overview
- **One-liner**: Mitratech provides cloud-native legal, governance risk & compliance (GRC), and human resources software to help enterprises automate processes, manage risk, and improve productivity.
- **Entity Type**: Private (backed by Ontario Teachers’ Pension Plan Board; $2.3B in total funding)
- **Headquarters**: Bee Cave, Texas, United States
- **Founded**: 1987
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: Legal technology, Governance Risk & Compliance (GRC), Human Resources compliance
- **Target customers**: Corporate legal departments, risk & compliance teams, HR professionals; B2B enterprise (serves 20,000 organizations globally, including 30% of the Fortune 500)
- **Mission/purpose**: “Empower Your People. Automate Your Processes. Elevate Your Success.” – helping legal and compliance teams become data-driven, efficient, and indispensable assets [mitratech.com](https://mitratech.com/about-us/)

## Products & Services
- **Enterprise Legal Management (ELM)**: Matter management, e-billing, contract lifecycle management – streamlines day-to-day legal tasks, saving an average of 2 hours per day per team member [mitratech.com](https://mitratech.com/)
- **Governance, Risk & Compliance (GRC) – Alyne**: Automated risk mitigation, compliance management, and vendor risk assessment; customers see up to 60% savings by replacing manual processes [mitratech.com](https://mitratech.com/)
- **Human Resources Compliance**: Talent management, onboarding, I-9/E-Verify, and compliance tracking; one hospitality customer saw a 369% increase in applicant volume within the first month [mitratech.com](https://mitratech.com/)
- **Workflow Automation**: Low-code/no-code platform to connect and automate cross-departmental processes, integrated with existing systems [mitratech.com](https://mitratech.com/)
- **AI‑Powered Analytics**: AI-driven insights for decision-making and predictive risk analysis [mitratech.com](https://mitratech.com/)

All solutions are cloud‑native SaaS, designed to integrate with and supplement existing enterprise systems.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metrics**:
  - Annual Revenue: $162.0M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/mitratech/life)
  - Total Funding: $2.3B (across 4 rounds, private equity led) [linkedin.com](https://www.linkedin.com/company/mitratech/life)
- **Notable Investors / Partners**: Parent company is Ontario Teachers’ Pension Plan Board; other institutional investors from prior rounds
- **Growth Signals**:
  - Headcount: 1,272 employees (+11.6% YoY, +216 people) [linkedin.com](https://www.linkedin.com/company/mitratech/life)
  - Serves 20,000 clients in over 160 countries [mitratech.com](https://mitratech.com/about-us/)
  - Named one of Built In Austin’s Best Places to Work in 2025 [mitratech.com](https://mitratech.com/resource-hub/pressreleases/2025-best-places-to-work-awards/)
  - Active job postings across multiple functions and geographies (US, Mexico, India, Australia, Canada) [greenhouse.io](https://job-boards.greenhouse.io/mitratech)

## Competitive Advantages
- **30+ years of domain expertise** focused exclusively on legal, risk, and compliance – deeply embedded in the industry [mitratech.com](https://mitratech.com/about-us/)
- **Comprehensive, integrated platform** covering ELM, GRC, and HR compliance, reducing the need for multiple vendors
- **Proven ROI** with measurable customer outcomes (e.g., 90% reduction in matter approval time, 60% cost savings on risk mitigation) [mitratech.com](https://mitratech.com/)
- **Cloud‑native, API‑first architecture** that integrates with existing enterprise systems without requiring a full replacement
- **Large, loyal customer base** including 30% of the Fortune 500

## Strategic Focus
- **AI & Automation**: Expanding AI-driven analytics and workflow automation to further reduce manual tasks and improve decision-making [mitratech.com](https://mitratech.com/)
- **Global expansion**: Operating in 20 countries with remote teams in US, Mexico, India, Canada, Australia, UK, and Philippines [linkedin.com](https://www.linkedin.com/company/mitratech/life)
- **Product unification**: Continuing to connect legal, risk, and HR compliance into a single seamless platform
- **Customer co‑innovation**: Partnering with clients to adapt solutions to evolving regulatory and business needs

## Why Work Here
- **Culture & Values**: Emphasis on transparency, growth, inclusivity, trust, and ownership – “no ego, no politics” [mitratech.com](https://mitratech.com/about-us/careers/)
- **Work‑Life Flexibility**: Many roles are remote (US, Mexico, Canada, India, Australia); casual dress code; wellness challenges; worldwide parental leave policy [mitratech.com](https://mitratech.com/about-us/careers/)
- **Professional Development**: World‑class training, mentor program, cross‑functional learning sessions, and career growth opportunities [mitratech.com](https://mitratech.com/about-us/careers/)
- **Benefits**: Retirement plan funding, comprehensive health benefits, extensive vacation policies, additional voluntary benefits [mitratech.com](https://mitratech.com/about-us/careers/)
- **Recognition**: Named Built In Austin’s Best Places to Work 2025 [mitratech.com](https://mitratech.com/resource-hub/pressreleases/2025-best-places-to-work-awards/)
- **Engineering & Tech**: Roles include Senior Infrastructure Engineer (AI/ML), Senior Python/React/AWS Engineer, Analytics Engineer, SRE Manager – modern stack and cloud-native environment [greenhouse.io](https://job-boards.greenhouse.io/mitratech)

## Sources
1. [mitratech.com/about-us](https://mitratech.com/about-us/)
2. [mitratech.com](https://mitratech.com/)
3. [mitratech.com/careers](https://mitratech.com/about-us/careers/)
4. [greenhouse.io](https://job-boards.greenhouse.io/mitratech)
5. [linkedin.com/company/mitratech/life](https://www.linkedin.com/company/mitratech/life)
6. [mitratech.com/press-release](https://mitratech.com/resource-hub/pressreleases/2025-best-places-to-work-awards/)

## Other roles at Mitratech

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- [DataOps Engineer IV](https://feeny.ai/job/dataops-engineer-iv-mitratech-mitratech-q7qcdm9whsy6) — Mitratech, India
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