---
title: 'Customer Success Engineer - AI Agents at Wing Assistant'
canonical: 'https://feeny.ai/job/customer-success-engineer-ai-agents-wing-assistant-baguio-1qbew6p3qwa3'
type: 'job'
last_seen: '2026-09-22'
---

# Customer Success Engineer - AI Agents at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Baguio, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.lever.co/getwingapp/bdd5216a-2a81-46cf-b480-bbc7e0a74c13

## Job description

## About the Role

We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products. The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion. In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.

## Responsibilities

- Configure AI agents, prompts, and workflows to meet customer specifications
- Reproduce customer-reported problems and diagnose configuration issues
- Test fixes end to end to ensure a seamless customer experience
- Communicate effectively with customers regarding their needs and updates
- Follow through on customer inquiries and support requests
- Maintain account health through regular check-ins and performance reviews
- Focus on customer retention and expansion strategies
- Ensure same-day movement on urgent customer requests and issues
- Facilitate independent customer go-live by Day 7
- Collaborate with integration engineers for any custom API needs
- Document all customer interactions and technical configurations for future reference

## Requirements

- Proven experience in customer success or a similar role
- Technical aptitude with a strong understanding of AI agents and workflows
- Excellent communication skills and ability to work directly with customers
- Strong problem-solving skills with the ability to diagnose and troubleshoot issues
- Ability to work independently and manage multiple customer accounts
- Experience in a technical support or engineering role is a plus, but coding is not required
- Willingness to work during US business hours
- Strong organizational skills and attention to detail

## Nice to Have

- Familiarity with AI technologies and platforms
- Experience in customer relationship management (CRM) software
- Background in a technical field such as engineering or IT
- Knowledge of integration processes and custom API functionalities
- Previous experience in a fast-paced startup environment

## Benefits

- Opportunity to work in a cutting-edge field with AI technologies
- Professional development and growth opportunities within the company
- Collaborative and supportive team environment
- Engagement with diverse customer accounts
- Chance to influence customer success strategies and practices
- Remote work flexibility, allowing you to work from anywhere in South Africa

We welcome applicants from diverse backgrounds and experiences. Join us in making a difference for our customers while advancing your career in the exciting world of AI technology.

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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