---
title: 'Customer Success Engineer at BLP Digital AG'
canonical: 'https://feeny.ai/job/customer-success-engineer-blp-digital-ag-munich-42rffg5t7r8y'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Engineer at BLP Digital AG

- **Company:** BLP Digital AG
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/blp-digital/f4fcac83-a3b4-47ac-9d18-57230e22b433

## Job description

Join BLP and help make the world’s business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard.

Location This is a full-time position based in Munich or Cologne. Following a comprehensive onboarding period at our HQ in central Zurich (minimum one month), you will work from your home location. Team collaboration matters a lot to us. You will regularly spend time with the team in person, in Zurich and at our hubs, for team days, all-hands and offsites. These visits are financially supported by blp.

## Your Mission

You keep business-critical processes running, and you make sure they keep running better. Once a customer is running on blp, their processes are business critical. Invoices post or they do not. Orders flow or they sit. When something does not behave the way a customer expected, a document that did not post, an exception that should have resolved itself, a number that looks wrong, it comes to our Customer Success Engineering team. Critical incidents are always solved, for every customer. On our strategic accounts we go further: priority handling, tracked response times, and the extra mile on topics we would otherwise push back on. As a Customer Success Engineer, you own incoming cases end to end. You investigate what the system did, what the data says and what the customer's process actually requires, and you fix it: you have the access and the authority to change configuration when that is the answer, and you know who to bring in when it is not. You are the person the customer hears back from, in writing, on a call, and increasingly in the room when something urgent needs solving now. You start on cases where the pattern is known and take on harder ones as your expertise builds. As a Senior Customer Success Engineer, you take the hard technical problems on live systems: the cases where the cause is not obvious, where it crosses systems, data and process logic at once, where the same symptom has three possible explanations and only one of them is right. Everything difficult that comes out of the run phase lands with you. Two things sit alongside the case work, and they are what make this a senior job rather than a harder version of a junior one. Stabilizing accounts. When an account's health goes bad, you go in and stabilize it. Not as a permanent assignment, but as a small, highly skilled squad that takes a customer whose numbers or whose confidence have slipped, works out what is actually wrong across the whole picture, fixes it, and hands back a customer who is running properly again. Taking effort out permanently. Anything that keeps arriving in the queue is a signal, and the answer is usually not more people answering it. It might be better self-service for customers, a customer-facing assistant that resolves the routine questions before they reach us, better diagnostics, or a change in how something is configured at deployment so the problem never occurs. You find those, make the case, and drive them through. That is how a support organization scales without scaling headcount one for one. At both levels you work across the boundary between what our platform does, what the customer's ERP does, and what their data actually looks like. You read a failing case end to end, say what really happened, and say credibly whether the fix is configuration, data, process, or a genuine product issue. When it is a product issue, you bring the evidence to our engineering and product teams. You do not deliver integrations and you do not run go-lives. Our Integrations Engineers and Technical Project Managers own that. You own what happens once it is live.

## Your Career Path in Customer Success Engineering

Our Customer Success Engineering team has a clear path, and we hire at every step of it. We place you according to your experience and the depth of problems you have solved, and we are explicit about what the next step requires.

- Customer Success Engineer: You own incoming cases end to end, fix configuration yourself, and are the person the customer hears back from. You take on harder cases as your expertise builds. Typically you bring up to 3 years of experience; many join from our internship.
- Senior Customer Success Engineer: You take the hard technical problems on live systems, stabilize accounts in trouble, and take effort out permanently. You mentor the team. Typically you bring 3+ years in a technical customer-facing role.
- Next steps: Technical leadership within Customer Success, or a move into Consulting, Project Management or Product.

Moves into Consulting or Project Management are open at every level, and many of our people make them.

## Key Responsibilities

- Own customer cases end to end: investigate, resolve, and confirm with the customer that it is actually fixed.
- Diagnose across boundaries: platform behavior, ERP behavior, master data and process logic.
- Decide what the real fix is, and make it: configuration, data, process, or a case for engineering.
- Keep response times within our commitments, with priority handling on strategic accounts.
- Recognize when a problem is bigger than one case, and hand it on with proper evidence.
- Document what you learn so the next person does not have to learn it twice.
- Support Consultants and Client Partners on the technical substance of customer escalations.

In addition, as a Senior Customer Success Engineer

- Own the technically difficult cases from our live customer base to a verified root cause.
- Go into accounts with a deteriorating health score, stabilize them and hand them back running properly.
- Drive strategic initiatives that permanently reduce effort and improve the customer experience, from better diagnostics to customer-facing self-service and assistants.
- Act as the counterpart to Product and Engineering, with evidence strong enough to change priorities, and push for structural problems to be solved once.
- Build the diagnostic tooling, patterns and documentation that raise what the rest of the team can resolve alone.
- Mentor interns and Customer Success Engineers, and raise the technical bar of the function.

## What We're Really Looking For

The following key attributes ensure success in this role:

- Root Cause, Not Symptom – You are not finished when it stops happening. You are finished when you know why.
- Cross-Boundary Reasoning – You hold platform, ERP, data and process in your head at once and find where the truth is.
- Customer Nerve – You stay calm and credible with a frustrated controller on the phone, and you can say "I do not know yet, here is how I will find out."
- Credible Both Ways – You explain the same problem to an engineer and to a CFO, and both of them believe you.
- Leverage – Your instinct is to remove the next hundred cases, not only to close this one.
- Stabilizer Under Pressure – An unhappy client is not a fire to put out. It is a relationship to rebuild. You bring the temperature down, put structure back into the account, and align next steps so trust returns.

## What You Bring

For the Senior Customer Success Engineer level

- Master's degree in a STEM field: computer science, engineering, information systems, mathematics, physics or similar.
- 3+ years in a technical customer-facing role: application support at depth, technical consulting, solution engineering, integration engineering or equivalent.
- Demonstrable debugging ability across systems, not only within one. APIs, data mapping, interfaces, logs.
- Comfortable with data. SQL or equivalent, and the instinct to check rather than assume.

At both levels

- German and English, both fluent. This is a hard requirement. Our customers work in German every day and our internal work runs in English.
- Nice to have: ERP experience with SAP, Microsoft Dynamics or similar, scripting in any language, or exposure to workflow automation and process mining.

## Benefits

- Real problems on live enterprise systems, not a script.
- Influence on the product, with a direct line to Engineering and Product.
- Room to shape the function, since the practice is still being built.
- Real growth – steep learning curve and structured career progression.
- Employee ownership – be part of a majority employee-owned company with a best-in-class stock option program.
- Amazing team – become part of a driven and collaborative group of innovators.
- Visits & offsites – including collaborative team offsites.

Ready to build the future of ERP automation? Join us and own your impact. Learn more about blp and our values at https://blp.digital/company/careers.

## About BLP Digital AG

## Company Overview
- **One-liner**: BLP Digital AG provides an agentic AI platform that automates complex, exception-heavy business processes across finance, procurement, logistics, and sales for enterprises.
- **Entity Type**: Private (venture-backed; Goldman Sachs Alternatives joined as partner/investor in 2026)
- **Headquarters**: Zurich, Switzerland, with a growing team across Europe and a new London hub opened in 2026
- **Founded**: 2019
- **Founders**: Tim Beck (CEO) and Sven Beck (CTO), together with co-founders Sabrina Schenardi (Head of Strategic Engagement) and Thore Harmuth (Chief Commercial Officer)

## Core Business
- **Primary industry**: AI-driven enterprise process automation (agentic AI for core business workflows)
- **Target customers**: B2B, primarily large enterprises (450+ customers in 40+ countries)
- **Mission/purpose**: “A world without wasted hours” – to help businesses automate complex workflows, reduce manual effort, and give people time back for work that matters

## Products & Services
- **BLP Agentic AI Platform**: A system-of-action that breaks each business process into discrete tasks, assigns specialized AI agents (300+ pre-built and pre-trained), and orchestrates end-to-end execution across finance, procurement, logistics, and sales. Integrates with 30+ ERP systems. Features include audit-ready governance, exception handling, and real-time orchestration.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding not disclosed; notable investment from Goldman Sachs Alternatives in 2026. Also previously raised from SICTIC and other investors.
- **Notable Investors/Partners**: Goldman Sachs Alternatives, SICTIC; also recognized by FT1000 as Europe’s fastest-growing companies (#42 in 2026)
- **Growth Signals**: 450+ enterprise customers, 21M+ exceptions handled daily, 123M+ total processes automated, headcount of 150+ people (with 169 active job postings on LinkedIn as of mid-2026, showing 207% quarterly growth in job postings), new London hub opened, and strong customer traction across industries

## Competitive Advantages
- Deep roots in ERP (family business with 30+ years of operational expertise) combined with AI research from ETH Zurich and University of St. Gallen
- Pre-built, pre-trained agents tailored to specific tasks – reducing time-to-value vs. general-purpose AI platforms
- Orchestration layer that never drops exceptions – handles cross-system, cross-team workflows with full audit trails
- Audit-ready by design – every action is governed and visible, critical for regulated enterprise processes

## Strategic Focus
- Scaling the platform globally, with a new hub in London to tap into one of the world’s leading business hubs
- Expanding across finance, procurement, logistics, and sales workflows – starting with high-impact use cases and expanding from there
- Continuing to invest in pre-built agents and integrations to accelerate deployment
- Building on the momentum of the 2026 investment from Goldman Sachs Alternatives to grow the team and product

## Why Work Here
- **Culture**: High standards, ownership, collaboration, and continuous improvement. Emphasizes trust, transparency, and giving people room to take initiative.
- **Growth**: Rapid headcount growth (150+ people, with aggressive hiring across engineering, sales, and GTM roles). “Your development isn’t measured in months but in milestones.”
- **Flexibility**: Hybrid/remote-friendly. Stay connected through Slack, daily standups, and regular in-person office visits. Offices in Zurich and London.
- **Perks**: Equity incentives (company shares or variable compensation in cash/equity), team events (tennis, movie nights, yoga, board games), and a strong learning culture.
- **Engineering**: Strong focus on backend and forward deployed engineering roles; open to shaping the product as the company scales.

## Sources
1. [blp.digital/company](https://blp.digital/company)
2. [blp.digital/careers](https://blp.digital/careers)
3. [blp.digital/](https://blp.digital/)
4. [jobs.ashbyhq.com/blp-digital](https://jobs.ashbyhq.com/blp-digital)
5. [linkedin.com/company/blp-digital](https://ch.linkedin.com/company/blp-digital)

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