---
title: 'Customer Success Engineer at Bolster Inc.'
canonical: 'https://feeny.ai/job/customer-success-engineer-bolster-inc-remote-3a8xa5m9zsbm'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Engineer at Bolster Inc.

- **Company:** Bolster Inc.
- **Location:** Remote
- **Compensation:** $80k–$140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/bolster/602ac14e-5e49-4357-b488-400ef0f26be5

## Job description

## About the Role

Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing, directly-sold customers — helping them onboard, implement, and get ongoing value from Bolster's platform. This role is scoped entirely to Bolster's own direct customers, but in certain circumstances, may also engage with channel partners.

This is an earlier-in-career, growth-oriented technical position. The product depth and customer-facing skills you build here are the same foundation the TAM role is built on — this CSE role is intentionally designed as our internal feeder track into TAM or a Solutions Engineering role.

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

## What You'll Do

- Lead technical onboarding and implementation for new and existing direct Bolster customers.
- Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows — to match each customer's setup.
- Run technical training sessions and product demos as customers ramp up or adopt new capabilities.
- Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them.
- Work side-by-side with Customer Success Managers on customer calls as the technical point of contact.
- Track common technical questions and friction points and feed them back to Product and Documentation.
- Build deep product knowledge across Bolster's capabilities.

## What We're Looking For

- 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success.
- Comfortable learning a product quickly and explaining it clearly to non-technical customers.
- Strong written and verbal communication skills.
- Detail-oriented and organized; comfortable managing multiple customers and open items at once.
- Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat.
- Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth.
- Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk.
- Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting.

Why Join Bolster?

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers. Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun. Learn more about our cultural values: bolster.ai/about-us

What we offer: -Excellent medical, dental, and vision insurance -Flexible time off + paid holidays. -Equity + 401(k) plan

## Equal Opportunity Employer

Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

## About Bolster Inc.

## Company Overview
- **One-liner**: Bolster is an AI-powered cybersecurity platform that protects enterprises from phishing, fraud, and digital impersonation across web, social media, app stores, and the dark web.
- **Entity Type**: Private (Series B, $14M raised in May 2024)
- **Headquarters**: Santa Clara, California, United States (with an office in Noida, India)
- **Founded**: 2017
- **Founders**: Abhishek Dubey (Co-Founder); other founders not publicly listed

## Core Business
- **Primary industry**: Computer and Network Security / Cybersecurity (Brand Protection, Fraud Prevention, Threat Detection)
- **Target customers**: B2B – Enterprises, Fortune 500 companies, and growing startups
- **Mission**: “Make the internet a safer place” / “Eliminate digital fraud at scale” ([bolster.ai/about-us](https://bolster.ai/about-us))

## Products & Services
- **Bolster Platform (AI-powered threat detection & takedown)**: SaaS platform that uses deep learning, computer vision, NLP, and LLMs to detect and automatically take down phishing, impersonation, and scam content across web domains, social media, mobile app stores, messaging platforms, and the dark web. Average takedown speed of 60 seconds. ([bolster.ai/the-bolster-ai-difference](https://bolster.ai/the-bolster-ai-difference))
- **CheckPhish (checkphish.ai)**: Free phishing and scam detection tool used by security researchers and consumers; also feeds threat intelligence back into Bolster’s models.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue ~$10M (estimated); Total funding $46M across 4 rounds
- **Notable Investors**: M12 (Microsoft’s venture fund), Thomvest Ventures, Crosslink Capital, Cervin Ventures
- **Growth Signals**: 76 employees (+12% YoY); workforce distributed across US, India, and Australia; recent Series B (2024) led by M12; trusted by Fortune 500 companies

## Competitive Advantages
- **AI-first since 2019**: Models trained on over 10 billion data points, using LLMs and computer vision for high accuracy and low false positives.
- **Scale & speed**: Analyzes 4 million+ websites daily, monitors 800+ app stores and major social platforms; automated takedowns in ~60 seconds.
- **Multi-channel coverage**: Detects threats across web, social, app stores, dark web, and email – a unified approach that many competitors lack.
- **Proven traction**: Used by leading global enterprises and backed by Microsoft’s venture fund.

## Strategic Focus
- Continue to expand AI detection capabilities across new channels (messaging, email, etc.)
- Grow sales and channel partnerships (hiring Sr. Director of Channel Sales)
- Deepen product features for SOC teams and automate more of the incident response workflow

## Why Work Here
- **Culture**: “High-performance culture” that values collaboration, resilience, and mission-driven work; team celebrates wins together.
- **Work model**: Remote and hybrid options – US-based roles are often fully remote; Noida office supports hybrid arrangements.
- **Perks**: Excellent medical, dental, and vision insurance; flexible time off + paid holidays; equity + 401(k) plan.
- **Engineering culture**: AI and machine learning are core; engineers work on cutting-edge threat detection using LLMs, computer vision, and large-scale data pipelines.
- **Growth opportunity**: Small, nimble team (76 people) where employees can shape product features and have high impact.

## Sources
1. [bolster.ai/about-us](https://bolster.ai/about-us)
2. [bolster.ai/the-bolster-ai-difference](https://bolster.ai/the-bolster-ai-difference)
3. [jobs.lever.co/bolster](https://jobs.lever.co/bolster/)
4. [linkedin.com/company/bolster-ai](https://linkedin.com/company/bolster-ai)

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