--- title: 'Customer Success Engineer (China) at JetBrains' canonical: 'https://feeny.ai/job/customer-success-engineer-china-jetbrains-shanghai-1qkeq5w8hxwa' type: 'job' last_seen: '2026-09-14' --- # Customer Success Engineer (China) at JetBrains - **Company:** JetBrains - **Location:** Shanghai, China - **Posted:** 2026-04-08 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.eu.greenhouse.io/jetbrains/jobs/4828073101 ## Job description ## About JetBrains At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers. ## About the role We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region. As part of our team, you will: - Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption. - Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments. - Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements. - Handle customer escalations and help manage expectations with both the internal product team and the customer. - Provide technical guidance and assistance to existing customers. - Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases. - Visit customer offices and meet onsite at conferences and other events when necessary. We’ll be happy to have you on our team if you: - Have strong pre-sales experience with the ability to demo and pitch a product’s key value. - Have technical competence combined with a business-oriented approach and a focus on customer needs. - Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field. - Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions. - Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field. - Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team. - Have ​experience in driving discussions with both technical and non-technical audiences. - Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos. - Can work efficiently and successfully without direct supervision in a distributed team. - Have a proven track record of building and developing B2B relationships. - Speak Chinese at a native level. - Are willing and able to travel internationally up to 20% of the time. Why join us? This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work. ## #LI-EG1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the [Recruitment Privacy Policy.](https://www.jetbrains.com/legal/docs/privacy/privacy-recruitment/) ## About JetBrains ## Core Business - **Primary industry**: Developer tools, software engineering, IDE & collaboration platforms - **Target customers**: B2B and B2C – individual developers, teams, and enterprises (15M+ developers worldwide) - **Mission or purpose**: “We’re the people of craft” – building tools that let developers focus on what matters, with a relentless pursuit of quality and precision. ## Products & Services - **[IntelliJ IDEA](https://www.jetbrains.com/idea/)**: Leading Java/Kotlin IDE (free community edition and paid Ultimate) - **[PyCharm](https://www.jetbrains.com/pycharm/)**: Python IDE (free community and paid Professional) - **[WebStorm](https://www.jetbrains.com/webstorm/)**: JavaScript/TypeScript IDE - **[CLion](https://www.jetbrains.com/clion/)**: C/C++ IDE - **[Rider](https://www.jetbrains.com/rider/)**: .NET and game development IDE - **[DataGrip](https://www.jetbrains.com/datagrip/)**: Multi-database SQL editor and IDE - **[TeamCity](https://www.jetbrains.com/teamcity/)**: CI/CD build server - **[YouTrack](https://www.jetbrains.com/youtrack/)**: Project management and issue tracking - **[JetBrains Academy](https://www.jetbrains.com/academy/)**: Interactive learning platform for coding - **[Junie](https://www.jetbrains.com/junie/)**: AI-powered coding assistant (new product) All products are available as SaaS, self-hosted, or desktop tools, with free tiers for non-commercial use. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private, no external funding) - **Key Metric**: 15M+ developers use JetBrains tools; 4M+ total customers (complimentary + paid); 2,600+ employees across 15 offices - **Notable Investors/Partners**: None (fully self-funded); partners include major cloud providers and platforms - **Growth Signals**: Won 115+ international industry awards; launched new AI product (Junie); headcount has grown to 2,600+; employee turnover is less than half the industry norm ## Competitive Advantages - **Developer-first DNA**: Founded by developers, all products are built and tested by actual developers using their own tools - **Quality obsession**: “We don’t cut corners” – meticulous attention to detail in code, UX, and documentation - **Private & independent**: No external pressure from investors or quarterly targets; decisions are made by people who understand the work - **Strong brand loyalty**: Trusted by 15M+ developers, with a reputation for reliability and productivity gains ## Strategic Focus - **AI integration**: Deeply embedding AI into IDEs (e.g., Junie) while maintaining control and quality - **Expanding product ecosystem**: Adding new tools (e.g., AI assistant, learning platform) and improving existing ones - **Global talent acquisition**: Opening new offices (e.g., Shanghai, Foster City, Limassol) and hiring across 15 locations - **Maintaining independence**: Staying private to avoid short-term market pressures and focus on long-term product excellence ## Why Work Here - **Hybrid work model**: Flexible – work from office, home, or abroad for up to 30 days per year - **Culture of ownership**: “Freedom to forge” – employees are trusted to run with ideas, make decisions, and take responsibility for results - **Merit-based environment**: “Merit over everything” – promotions and recognition based on skill and impact, not politics - **Low turnover**: Less than half the industry average, indicating high employee satisfaction - **Perks**: Strong base salary, additional vacation days, learning & development budget (conferences, courses, language classes), relocation support, free meals and snacks, on-site gyms or sports club stipends, modern offices, internal events and hackathons - **Global diversity**: 2,800+ nationalities represented (likely a typo – 2,800+ nationalities is unrealistic, but the company emphasizes diversity; actual number of nationalities is likely in the dozens) - **Hiring process**: Transparent and thorough – includes recruiter interview, team interview, test assignment (for all roles), and final interview; no unnecessary pressure ## Sources 1. [JetBrains Careers Page](https://www.jetbrains.com/careers/) 2. [JetBrains Company Page](https://www.jetbrains.com/company/) 3. [JetBrains Homepage](https://www.jetbrains.com/) 4. 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