---
title: 'Customer Success Engineer - Costa Rica at Redis'
canonical: 'https://feeny.ai/job/customer-success-engineer-costa-rica-redis-costa-rica-45s80vhprfxx'
type: 'job'
last_seen: '2026-09-20'
---

# Customer Success Engineer - Costa Rica at Redis

- **Company:** [Redis](https://feeny.ai/companies/redis)
- **Location:** Costa Rica
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.ashbyhq.com/redis/f6c724d3-97b0-49c0-bb1e-b7e0e9bd1404

## Job description

## Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

## About the company

With locations on Mountain View CA (HQ), London, Costa Rica, Bulgaria, Tel-Aviv and Austin TX; we’re the world’s fastest in-memory database. From our open-source origins in 2011 to becoming the #1 cited brand for caching solutions, we’ve helped more than 10,000 customers build, scale, and deploy the apps our world runs on. With cloud and on-prem databases for caching, vector search, and more, we’re helping digital businesses set a new standard for speed.

## About the opportunity

Redis is looking for highly talented Customer Success Engineers/Developers to join our CSE Team in Costa Rica.

Customer Success Engineers (CSEs) play a crucial role in our organization by assisting customers in overcoming obstacles, offering essential guidance for product adoption, and cultivating strong client relationships. They act as advocates for our customers within the company.

Additionally, CSEs promote company interests by identifying opportunities for upselling and cross-selling to existing customers. In essence, CSEs collaborate closely with customers in the post-sales phase, delivering comprehensive account management.

What you will bring to the table (requirements)

- 2+ Years as a developer and customer facing roles consulting, support or operations

Technical skillset o Web Development:

- Understanding of front-end technologies like: HTML5, CSS3 (including preprocessors like Sass or LESS), JavaScript (and libraries like jQuery), Responsive design principles o Front-end frameworks: React.js, Angular, Vue.js and Back-end frameworks: Node.js, Express.js, Django, Flask, Ruby on Rails o Database Management:
- Understanding of database management systems (DBMS) and querying languages: SQL (e.g., MySQL, PostgreSQL), NoSQL databases (e.g., Redis) o APIs and Services:
- Ability to integrate with and consume APIs (Application Programming Interfaces) provided by third-party services or platforms o Basic DevOps Skills:
- Familiarity with basic DevOps principles and tools, such as: Docker for containerization, Kubernetes, Red Hat OpenShift, Continuous Integration/Continuous Deployment (CI/CD) pipelines, Cloud platforms like AWS, Azure, or Google Cloud Platform o Problem-Solving Skills:
- Strong analytical and problem-solving abilities to identify and resolve technical issues efficiently. o Familiarity with using the latest tech deployment models
- Like Infrastructure-as-a-Services (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS)

Non-Technical requirements o Excellent skills in research and analytics o English level (reading and writing) (C1 – Advanced), Portuguese is a plus. o A demonstrable obsession for customer satisfaction, earning and keeping trust with attention to the wider overall customer experience o Track record of ownership of tasks and experience in time management and prioritization o A proven history of self-development and proactive learning

Performance indicators

- CSE’s performance will be reviewed using the following key performance indicators:
- Productivity
- Time to resolve
- Customer Satisfaction
- Response rate for customer Satisfaction As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the [privacy policy](https://redis.com/legal/privacy-policy/) in order to evaluate candidates.

## About Redis

## Company Overview
- **One-liner**: Redis provides the world’s fastest in-memory data platform, offering cloud and on-premises databases for caching, vector search, and real-time data processing.
- **Entity Type**: Private (Series Unknown, backed by major growth equity)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2011
- **Founders**: Ofer Bengal (Co-Founder & Chairman), Yiftach Shoolman (Co-Founder & President)

## Core Business
- **Primary Industry**: Database & Data Infrastructure, Cloud Software
- **Target Customers**: B2B, serving over 10,000 customers including enterprises, digital-native companies, and developers across all industries (financial services, gaming, healthcare, e-commerce, etc.)
- **Mission Statement**: To help digital businesses set a new standard for speed by building, scaling, and deploying the fast apps our world runs on.

## Products & Services
- **Redis Cloud (DBaaS)**: Fully managed, multi-cloud database service on AWS, Azure, and GCP. Includes tiered RAM + flash storage for TB-scale at up to 80% less cost.
- **Redis Software**: On-premises/hybrid cloud deployment for enterprises needing self-managed infrastructure.
- **Redis Open Source (Redis 8.8)**: The core in-memory data structure store (strings, hashes, lists, sets, streams, etc.) with built-in replication, Lua scripting, and persistence.
- **Redis Iris**: A new product for real-time context retrieval for AI agents and applications.
- **Redis LangCache**: Tool to save on tokens for common LLM queries.
- **Redis Context Retriever**: Leverages context from anywhere for AI workloads.
- **Redis Agent Memory**: Provides agentic memory for consistent AI agent experiences.
- **Redis Data Integration**: Change Data Capture (CDC) across structured data sources.
- **Redis Flex**: Tiered storage offering more data at speed with lower cost.
- **Redis Stack**: Bundles Redis with modules for search, JSON, time series, and graph capabilities.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding raised is estimated at over $350M from top-tier investors. The company serves **over 10,000 customers**.
- **Notable Investors**: Bain Capital Ventures, Francisco Partners, Goldman Sachs Growth (GS Growth), TCV, Dell Technologies Capital.
- **Growth Signals**: 
  - Aggressive expansion into AI/ML infrastructure with products like Redis Iris and Agent Memory.
  - Strong open-source community (largest in caching, #1 cited brand for caching solutions).
  - Multi-cloud and hybrid deployment strategy.
  - Global presence with offices in San Francisco, London, San Jose (CA), Austin, Tel-Aviv, Sofia, and Singapore.

## Competitive Advantages
- **Performance Leadership**: Redis is widely recognized as the world’s fastest in-memory database, with sub-millisecond read/write speeds.
- **Massive Ecosystem & Community**: The largest open-source community in caching, with extensive client libraries (Python, Node, Java, Go, .Net, etc.) and SDKs.
- **Developer Trust**: Redis is the #1 cited brand for caching solutions, deeply embedded in modern app architectures.
- **Unified Platform**: Combines caching, vector search, streaming, session management, and AI context retrieval in one platform, reducing the need to stitch together multiple tools.
- **Multi-Cloud & On-Prem Flexibility**: Deploy anywhere (AWS, Azure, GCP, or self-managed) with active-active geo-replication for zero-downtime failover.

## Strategic Focus
- **AI-Native Data Platform**: Major push into AI infrastructure with products like Redis Iris, Agent Memory, and Context Retriever to serve the agentic AI and LLM market.
- **Reducing Total Cost of Ownership**: Introducing tiered storage (RAM + flash) to handle TB-scale workloads at up to 80% lower cost than pure in-memory.
- **Simplifying Developer Experience**: Focus on seamless integration with popular LLM coding tools and frameworks.
- **Enterprise Scale & Compliance**: Continuing to build out enterprise features for security, compliance, and high availability (Active-Active, multi-region replication).

## Why Work Here
- **Engineering Culture**: Redis is an engineering-led company with a strong open-source heritage. The core database is written in ANSI C, and the team values performance, simplicity, and speed.
- **Core Values**: The company emphasizes "Be Real" (truth-tellers), "Be Unreasonable" (push boundaries), "Simplicity is Everything," and "Speed is our Superpower."
- **Global & Distributed**: Offices in 7 locations across the US, Europe, and Israel. The culture supports hybrid/remote flexibility depending on role and location.
- **Impact**: Engineers work on technology that powers the world’s fastest apps and is used by thousands of enterprises globally. Direct contribution to the open-source community.
- **Leadership**: Led by CEO Rowan Trollope (former Cisco/Synaptics executive) with a strong technical leadership team including CTO Benjamin Renaud.
- **Growth Trajectory**: As a private company with strong investor backing and a clear AI strategy, there is significant opportunity for career growth as the company scales.

## Sources
1. [redis.io](https://redis.io/company/)
2. [redis.io](https://redis.io/about/)
3. [redis.io](https://redis.io/company/careers/)
4. [redis.io](https://redis.io/company/careers/current-job-openings/)

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