---
title: 'Customer Success Engineer at Cylus Cybersecurity'
canonical: 'https://feeny.ai/job/customer-success-engineer-cylus-cybersecurity-united-states-1bfv0prjnknw'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Engineer at Cylus Cybersecurity

- **Company:** Cylus Cybersecurity
- **Location:** United States
- **Posted:** 2025-10-20
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.cylus.com/careers/8219009002?gh_jid=8219009002

## Job description

Cylus is a cybersecurity startup, led by world-class cyber experts. Our mission is to protect millions of people, worldwide, from cyber threats specific to modern trains, keeping them safe and on time.

## About Us

Cylus, the global leader in rail cybersecurity, helps mainline and urban railway companies avoid security incidents and service disruptions caused by cyberattacks. With over $50M in funding by top VCs and strategic investors, global customers, and strong partnerships with the biggest railway integrators, and some of the largest railroads as customers,  we make a significant impact on the multi-hundred-billion-dollar global railway industry.

We are looking for an exceptional Customer Success Engineer to join our team in North America. If you have the right attitude and skills, we invite you to hop on board our bullet train.

## Your Mission

You will lead the deployment, installation, and onboarding of CylusOne in customer environments and provide ongoing support throughout the lifecycle. In addition, you will help strengthen customer relationships, monitor adoption, and support renewals and expansions.

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In this role, you will:

- Own and perform the onboarding, deployment, and upgrades of CylusOne on customer environments (Cloud, standard HW/VMware, Linux, networking, OS).
- Execute installation and troubleshooting in complex enterprise/OT environments.
- Act as technical project manager, leading kickoffs, timelines, scope, and delivery milestones.
- Provide maintenance and support, including upgrades and issue resolution.
- Deliver customer training and technical documentation.
- Collaborate with Product, R&D, and Sales teams to ensure smooth delivery and customer success.
- Build and maintain strong customer relationships as a trusted advisor.
- Monitor adoption and ensure customers gain full value from CylusOne.
- Partner with Sales on upsells.
- Develop and refine internal playbooks and best practices to speed up deployments and troubleshooting.
- Streamline onboarding and support by leveraging automation, monitoring, and reporting tools.

Collaborate with Marketing and Sales Engineering on case studies, success stories, and reference architectures.

‍

-

- Strong practical expertise in networking fundamentals and infrastructure (e.g TCP/IP, routing, switching, firewalls, NIC configuration)
- Strong practical expertise in virtualization and containerization technologies (e.g., VMware, Docker).
- Strong background in cybersecurity.
- Strong background in Linux OS administration and troubleshooting.
- Proven track record in managing technical projects with enterprise customers.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and presentation abilities.
- Based in North America (preference for East Coast time zone), with the ability to travel domestically and internationally for customer engagements, conventions, and industry conferences.

‍

Big Plus:

- Experience with OT Security products
- Experience with on-premises products
- Experience with Rail technologies

‍

## Why Join Us

- Play a key role in protecting the world’s railways with cutting-edge cybersecurity.
- Balance deep technical delivery with strategic customer engagement.
- Join a fast-growing, mission-driven team with global impact.
- Competitive compensation and benefits.

## About Cylus Cybersecurity

## Company Overview
- **One-liner**: Cylus provides rail operators with a specialized cybersecurity solution to protect rolling stock and signaling systems from cyberattacks, ensuring service availability and safety.
- **Entity Type**: Private (Series B – $30M round led by Ibex Investors in December 2021)
- **Headquarters**: Tel Aviv, Israel (also offices in United States, India, Singapore, Germany, Egypt)
- **Founded**: 2017
- **Founders**: Amir Levintal (CEO) and Miki Shifman (CTO)

## Core Business
- **Primary industries**: Rail cybersecurity, operational technology (OT) security, critical infrastructure protection
- **Target customers**: Rail operators, metro / transit authorities, freight companies (B2B, Enterprise)
- **Mission or purpose statement**: “Providing safe & seamless rail mobility, we secure and protect individuals' everyday lives” (careers page)

## Products & Services
- **CylusOne**: A comprehensive rail cybersecurity platform (SaaS and on-premise) that delivers real-time asset visibility, threat detection, and response across heterogeneous rail OT environments (onboard and wayside). It is designed to protect rolling stock and signaling systems.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $57M (Seed, Series A×2, Series B)
- **Notable Investors/Partners**: Magma Venture Partners, Vertex Ventures Israel, Alstom, Ibex Investors; partners include HaslerRail, UNIFE; advisory board includes former executives from Bombardier, Thales, Siemens Mobility, Amtrak, BNSF, Metro de Madrid, and former Chancellor of Austria Christian Kern
- **Growth Signals**:
  - First in the world to achieve IEC 62443-4-2 certification for a rail cybersecurity solution (Feb 2024)
  - Expanded advisory board with former Adif President Isabel Pardo de Vera Posada (2024)
  - Operating in 6 countries; 45 employees with a high share of technical staff (38% engineering/R&D)
  - LinkedIn follower growth of +32.6% YoY

## Competitive Advantages
- **Deep domain expertise**: Combines rail engineering knowledge with cybersecurity (team backgrounds in Unit 8200, CyberX, Armis)
- **Compliance-led solution**: First IEC 62443-4-2 certified rail cybersecurity product, helping operators meet evolving regulatory requirements
- **Ecosystem integration**: Partnerships with major rail technology vendors (Alstom, HaslerRail, Thales) and membership in UNIFE
- **Real-time visibility across heterogeneous OT**: Covers both onboard (rolling stock) and wayside signaling systems

## Strategic Focus
- **Global expansion**: Growing presence in North America, Europe, and Asia-Pacific; hiring Sales Managers for NAM and DACH
- **Deepening partner ecosystem**: Collaborating with system integrators and rail OEMs to embed cybersecurity into new rail projects
- **R&D leadership**: Continued investment in threat detection and response capabilities for rail OT; maintaining certification leadership
- **Advisory board strength**: Leveraging former rail executives and regulators to guide strategy and market access

## Why Work Here
- **Culture**: Rated 4.3/5 on LinkedIn (9 reviews) with high marks for work-life balance (4.6) and culture (4.3)
- **Remote/hybrid policy**: Not explicitly stated, but headquarters is in Tel Aviv with offices in multiple countries; some positions (e.g., DACH Sales Manager) likely require regional presence
- **Engineering excellence**: Team includes alumni from Israeli Military Intelligence (Unit 8200), CyberX, Armis, VMware, and CrowdStrike; strong technical environment
- **Impactful mission**: Protecting critical rail infrastructure that millions rely on daily
- **Growth opportunities**: Joining a well-funded Series B company with global ambition; open roles in backend engineering, customer success, sales, and marketing (via Greenhouse)
- **Perks**: Not detailed, but competitive salaries reported (e.g., Senior Software Engineer: ILS 420,643/month, Sales Engineer: ILS 358,640/month)

## Sources
1. [LinkedIn](https://www.linkedin.com/company/cylus/)
2. [Greenhouse Careers](https://boards.greenhouse.io/cyluscybersecurity)
3. [Company Website – About](https://www.cylus.com/company)
4. [Company Overview PDF](https://www.cylus.com/resources/cylus-company-overview)
5. [Careers Page](https://www.cylus.com/careers)

## Other roles at Cylus Cybersecurity

- [Office Manager](https://feeny.ai/job/office-manager-cylus-cybersecurity-tel-aviv-47dhmnjhpa13) — Tel Aviv, Israel
- [Sales Operations Manager](https://feeny.ai/job/sales-operations-manager-cylus-cybersecurity-tel-aviv-zcxe7fk27vjv) — Tel Aviv, Israel
- [Sales Manager- DACH](https://feeny.ai/job/sales-manager-dach-cylus-cybersecurity-germany-e0z6p1vpxkpq) — Germany
- [Marketing Manager](https://feeny.ai/job/marketing-manager-cylus-cybersecurity-tel-aviv-f1vwctryqzfc) — Tel Aviv, Israel
- [Sales Manager NA](https://feeny.ai/job/sales-manager-na-cylus-cybersecurity-united-states-mezgknnfq84f) — United States
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-cylus-cybersecurity-tel-aviv-29gk65fwg7bm) — Tel Aviv, Israel
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-hightouch-vancouver-british-columbia-psbwhd4vpb88) — Vancouver British Columbia, Canada
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