---
title: 'Customer Success Engineer at Descope'
canonical: 'https://feeny.ai/job/customer-success-engineer-descope-tel-aviv-74ft8dgq4zp3'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Engineer at Descope

- **Company:** Descope
- **Location:** Tel Aviv, Israel
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/descope/jobs/4399414009

## Job description

Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag & drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP / AI agent auth without writing custom code. Descope is trusted by over 1000 organizations in production including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital. We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!

The Role:

You are the person developers call when auth gets complicated. You onboard new customers, help them get Flows working in their stack, debug gnarly SAML and OIDC edge cases, and make sure the "just ship it" mentality doesn't turn into "we broke login for all our users." You also feed real-world pain back to our product team so the next customer doesn't hit the same wall. This isn't a ticket-queue job. You'll own customer relationships end-to-end, write code, build internal tools, contribute to docs, and help shape how we scale CS as the company grows.

What You’ll do:

Onboarding & Implementation

- Walk new customers from signed contract to live Descope integration, hands-on.
- Pair with their engineers on Flows setup, SDK wiring, and auth workflow design for their specific stack (React, Node, Next.js, mobile, or whatever they're running).
- Run technical kick-offs, set milestones, and stay in the room until things work.

Technical Support & Troubleshooting

- Own the hard stuff: SAML misconfigurations, OIDC token edge cases, SCIM sync failures, MFA enrollment issues.
- Write code when it helps. Whether that's a minimal repro, feature showcases, or a quick script that saves a customer hours.
- Know when to escalate to engineering and how to translate "it's broken" into a issue report they can act on.

Customer Health & Expansion

- Track adoption signals and check in before things go sideways.
- Run periodic reviews with customers to surface what's working, what's not, and where Descope can do more.
- Spot expansion opportunities and pass them to sales with context, not just a name.

Product Feedback Loop

- Bring patterns from customer conversations into product reviews. Not once a quarter, regularly.
- Advocate for features that remove real friction, backed by specifics.
- Help QA new features before they ship to customers.

What We’re looking for:

Must-haves

- 4+ years in a customer-facing technical role: CSE, Solutions Engineer, Technical Account Manager, or similar.
- You can debug OAuth2, OIDC, SAML, and MFA integrations without Googling the basics.
- Solid working knowledge of JavaScript/TypeScript (React, Node.js, Next.js). Bonus if you've shipped mobile code in Swift or Kotlin.
- You write clearly. Docs, Slack messages, issue reports, and customer emails alike.
- You're comfortable holding a difficult conversation with a frustrated customer and coming out of it with a plan.

Nice-to-haves

- Experience with CIAM or identity platforms (Auth0, Okta, Stytch, WorkOS, Frontegg).
- Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines.
- Knowledge of GDPR, CCPA, SOC 2, or other compliance standards your customers will ask you about.
- You've worked in a startup before and know that "this is someone else's job" isn't a thing here.

Where You'll Be: Tel Aviv 🏙️ | Full-time, hybrid Please review the [Job Candidate Privacy Notice](https://www.descope.com/job-candidates-privacy-notice)

## About Descope

## Company Overview
- **One-liner**: Descope provides a no-code/low-code Customer and Agentic Identity and Access Management (CIAM) platform that helps organizations build secure, frictionless identity journeys for customers, partners, and AI agents.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Los Altos, California, United States
- **Founded**: 2022
- **Founders**: Slavik Markovich, Rishi Bhargava, Doron Sharon, Guy Rinat, Dan Sarel, Arnie Katz, Naveen Zutshi, Meir Wahnon

## Core Business
- **Primary industry**: Software Development / Identity and Access Management (IAM)
- **Target customers**: B2B (Enterprise, SMB), B2C; serves organizations from startups to the Fortune 500, including companies like GoFundMe, Databricks, GoodRx, Navan, and You.com.
- **Mission or purpose statement**: To make customer identity an enabler for every business, helping applications move past passwords and providing production-ready AI identity infrastructure.

## Products & Services
- **Descope Platform (CIAM)**: A no-code/low-code visual workflow builder, SDKs, and APIs for creating and customizing sign-up, login, MFA, SSO, step-up authentication, and user management journeys for customers and AI agents.
- **Agentic Identity**: Infrastructure for building and deploying AI agents and MCP servers, handling authorization, scope-based access control, consent, token management, and Dynamic Client Registration (DCR) security.
- **B2B CIAM**: Enterprise-ready features including self-service SSO and SCIM setup, seamless SSO migration, multi-tenancy, delegated admin, and fine-grained authorization (RBAC, ReBAC, ABAC).
- **B2C CIAM**: Simplified onboarding, passwordless auth (passkeys, magic links, biometrics, OTP), A/B testing, anonymous user tracking, and conversion optimization.
- **Identity Federation**: Real-time unification of identities across multiple apps and identity providers for a 360-degree customer view.
- **Security Features**: Account takeover (ATO) prevention, adaptive MFA, step-up authentication, fraud and bot detection using native and third-party risk signals.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $88M.
- **Notable Investors/Partners**: Notable Capital, GGV Capital (lead investors in the $53M seed round). Individual investors include Naveen Zutshi (CPO/CTO, GoFundMe). Used by Databricks, GoFundMe, GoodRx, Navan, You.com.
- **Growth Signals**: Headcount grew 25.3% YoY to 84 employees. Total funding raised increased from $53M (2023) to $88M (2025), indicating strong investor confidence and an extended runway.

## Competitive Advantages
- **Speed of Implementation**: Allows setup and migration in days/weeks rather than months/years with visual workflows, avoiding the need to touch code for flow changes.
- **Developer-Centric**: Offers a flexible "code as much or as little as you want" approach with no-code Flows, SDKs, and REST APIs, meeting developers where they are.
- **Founding Team Expertise**: Founders have over 30 years of combined enterprise security experience, previously building and scaling companies like Demisto (acquired by Palo Alto Networks) and Sentrigo (acquired by McAfee) to hypergrowth and billion-dollar valuations.
- **Future-Proof & Agentic**: First-mover advantage in the "Agentic Identity" space, providing identity infrastructure specifically for AI agents and MCP servers, a rapidly emerging market need.

## Strategic Focus
- **Agentic Identity**: A clear current priority is building and marketing identity solutions for AI agents and MCP servers, positioning Descope at the intersection of security and AI.
- **Enterprise Expansion**: Continuing to deepen B2B capabilities (multi-tenancy, delegated admin, FGA) to capture larger enterprise customers.
- **Ecosystem & Orchestration**: Expanding integrations (50+ third-party tools) for identity orchestration, just-in-time provisioning, and data syncs.
- **Developer Experience**: Maintaining a strong DevRel culture and "build in public" ethos to attract and retain a developer audience.

## Why Work Here
- **Culture**: Described as high-energy, transparent ("build in public"), and mission-driven. The company values owning results from Day 1 and solving hard problems at scale. The team is heavily engineering-focused ("All of us are engineers. Yes, even the CRO").
- **Work Policy**: Hybrid/Office presence in Los Altos, CA (HQ), with additional offices in Tel Aviv, Israel; UK; and Germany.
- **Notable Perks & Environment**: The founders emphasize a fun, coffee-centric culture ("Embrace the espresso"). The company is well-funded ($88M) with a strong product-market fit and a clear, ambitious mission, offering the stability of a late-stage startup with the agility of a small team.
- **Engineering Culture**: Emphasis on shipping fast but not taking shortcuts ("Ship fast and slow"), embracing simple solutions, and taking a long-term view on security, scalability, and resilience. The tech stack is modern, focusing on identity protocols (OIDC, SAML, SCIM), workflows, and AI agent infrastructure.

## Sources
1. [Descope Official Website](https://www.descope.com/)
2. [Descope Careers Page](https://www.descope.com/careers)
3. [Descope About Page](https://www.descope.com/about)
4. [Descope LinkedIn Profile](https://www.linkedin.com/company/descope)
5. [Descope Job Board (Greenhouse)](http://job-boards.greenhouse.io/descope)

## Other roles at Descope

- [Enterprise Account Executive, Southeast](https://feeny.ai/job/enterprise-account-executive-southeast-descope-southeast-2r0pwxx7bhv0) — Southeast
- [Enterprise Account Executive, TOLA](https://feeny.ai/job/enterprise-account-executive-tola-descope-dallas-austin-yd2ydm7gpcfq) — Dallas/austin, TX
- [Product Designer (Parental Leave Replacement)](https://feeny.ai/job/product-designer-parental-leave-replacement-descope-tel-aviv-c4p2trmy0t7k) — Tel Aviv
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-descope-new-york-new-jersey-qgs7h1jmser4) — New York / New Jersey
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-descope-los-altos-7jt4kesk0x0r) — Los Altos, CA
- [Sales Development Representative (DACH)](https://feeny.ai/job/sales-development-representative-dach-descope-germany-90am5xedzd2k) — Germany
- [Solutions Engineer, Enterprise Sales](https://feeny.ai/job/solutions-engineer-enterprise-sales-descope-or-mt-time-zone-c79gbgrx2tsa) — OR MT Time Zone, United States
- [Staff DevOps Engineer](https://feeny.ai/job/staff-devops-engineer-descope-tel-aviv-7k0z8gmrydff) — Tel Aviv
- [Developer Experience Engineer, DevRel Team](https://feeny.ai/job/developer-experience-engineer-devrel-team-descope-los-altos-8rzagf3d9fbp) — Los Altos, CA
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-forward-united-kingdom-1xgv62x8fc5s) — United Kingdom