---
title: 'Customer Success Engineer EMEA - w/m/d at JetBrains'
canonical: 'https://feeny.ai/job/customer-success-engineer-emea-w-m-d-jetbrains-berlin-gs99bm33t1kf'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Engineer EMEA - w/m/d at JetBrains

- **Company:** JetBrains
- **Location:** Berlin, Germany / Munich, Germany
- **Work type:** remote
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.eu.greenhouse.io/jetbrains/jobs/4976230101

## Job description

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In this role, you will:

- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Strong verbal and written communication skills in English and the local language of your office.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.

Why join JetBrains?

- Strong base salary. We offer competitive pay that reflects your skills and experience.
- Flexible work location. Enjoy the freedom to work from home or from the office.
- Remote work. Spend up to 30 days per year working remotely from abroad.
- Extra time off. More days to relax, recharge, and do the things you love.
- Medical insurance allowance. Enjoy peace of mind for you and your family
- Learning and development opportunities. Access to conferences, courses, and language classes.
- Relocation support. We help make your move as smooth and stress-free as possible.
- Language classes. Pick up the local language or sharpen your English skills.
- Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
- Mental health support. To help you feel your best, we provide easy access to professional mental health services.
- Sports benefit. Enjoy an on-site gym or sports club stipend.
- Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

## #LI-HYBRID

## #LI-JP1

## #LI-REMOTE

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the [Recruitment Privacy Policy.](https://www.jetbrains.com/legal/docs/privacy/privacy-recruitment/)

## About JetBrains

## Core Business
- **Primary industry**: Developer tools, software engineering, IDE & collaboration platforms
- **Target customers**: B2B and B2C – individual developers, teams, and enterprises (15M+ developers worldwide)
- **Mission or purpose**: “We’re the people of craft” – building tools that let developers focus on what matters, with a relentless pursuit of quality and precision.

## Products & Services
- **[IntelliJ IDEA](https://www.jetbrains.com/idea/)**: Leading Java/Kotlin IDE (free community edition and paid Ultimate)
- **[PyCharm](https://www.jetbrains.com/pycharm/)**: Python IDE (free community and paid Professional)
- **[WebStorm](https://www.jetbrains.com/webstorm/)**: JavaScript/TypeScript IDE
- **[CLion](https://www.jetbrains.com/clion/)**: C/C++ IDE
- **[Rider](https://www.jetbrains.com/rider/)**: .NET and game development IDE
- **[DataGrip](https://www.jetbrains.com/datagrip/)**: Multi-database SQL editor and IDE
- **[TeamCity](https://www.jetbrains.com/teamcity/)**: CI/CD build server
- **[YouTrack](https://www.jetbrains.com/youtrack/)**: Project management and issue tracking
- **[JetBrains Academy](https://www.jetbrains.com/academy/)**: Interactive learning platform for coding
- **[Junie](https://www.jetbrains.com/junie/)**: AI-powered coding assistant (new product)

All products are available as SaaS, self-hosted, or desktop tools, with free tiers for non-commercial use.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private, no external funding)
- **Key Metric**: 15M+ developers use JetBrains tools; 4M+ total customers (complimentary + paid); 2,600+ employees across 15 offices
- **Notable Investors/Partners**: None (fully self-funded); partners include major cloud providers and platforms
- **Growth Signals**: Won 115+ international industry awards; launched new AI product (Junie); headcount has grown to 2,600+; employee turnover is less than half the industry norm

## Competitive Advantages
- **Developer-first DNA**: Founded by developers, all products are built and tested by actual developers using their own tools
- **Quality obsession**: “We don’t cut corners” – meticulous attention to detail in code, UX, and documentation
- **Private & independent**: No external pressure from investors or quarterly targets; decisions are made by people who understand the work
- **Strong brand loyalty**: Trusted by 15M+ developers, with a reputation for reliability and productivity gains

## Strategic Focus
- **AI integration**: Deeply embedding AI into IDEs (e.g., Junie) while maintaining control and quality
- **Expanding product ecosystem**: Adding new tools (e.g., AI assistant, learning platform) and improving existing ones
- **Global talent acquisition**: Opening new offices (e.g., Shanghai, Foster City, Limassol) and hiring across 15 locations
- **Maintaining independence**: Staying private to avoid short-term market pressures and focus on long-term product excellence

## Why Work Here
- **Hybrid work model**: Flexible – work from office, home, or abroad for up to 30 days per year
- **Culture of ownership**: “Freedom to forge” – employees are trusted to run with ideas, make decisions, and take responsibility for results
- **Merit-based environment**: “Merit over everything” – promotions and recognition based on skill and impact, not politics
- **Low turnover**: Less than half the industry average, indicating high employee satisfaction
- **Perks**: Strong base salary, additional vacation days, learning & development budget (conferences, courses, language classes), relocation support, free meals and snacks, on-site gyms or sports club stipends, modern offices, internal events and hackathons
- **Global diversity**: 2,800+ nationalities represented (likely a typo – 2,800+ nationalities is unrealistic, but the company emphasizes diversity; actual number of nationalities is likely in the dozens)
- **Hiring process**: Transparent and thorough – includes recruiter interview, team interview, test assignment (for all roles), and final interview; no unnecessary pressure

## Sources
1. [JetBrains Careers Page](https://www.jetbrains.com/careers/)
2. [JetBrains Company Page](https://www.jetbrains.com/company/)
3. [JetBrains Homepage](https://www.jetbrains.com/)
4. [JetBrains Job Board (Greenhouse)](http://job-boards.eu.greenhouse.io/jetbrains)

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