--- title: 'Customer Success Engineer - English/French Bilingual at AvePoint' canonical: 'https://feeny.ai/job/customer-success-engineer-english-french-bilingual-avepoint-manila-f91fs23gkj3d' type: 'job' last_seen: '2026-11-02' --- # Customer Success Engineer - English/French Bilingual at AvePoint - **Company:** AvePoint - **Location:** Manila, Philippines - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-02 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=8317665 ## Job description ## Overview Do you have a strong passion for technical enablement and problem solving? Does the idea of being a trusted technical resource excite you? We are seeking a highly motivated individual who is interested in working hand in hand with our Customer Success Team to assist with the adoption, enablement, configuration, and utilization of class leading solutions. What will you be doing? The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice. Responsibilities will include: - Work as part of a team to respond to digital customer engagement strategies including but not limited to technical product health checks, 30/60/90 day time to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows - Proactively engage customers who are displaying low product adoption and work with said customers to help deploy value-add use cases - Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment - Partner with Customer Success and/or Product Marketing to develop and run “Customer Office Hours” meant to drive / influence product adoption across customer base - Contribute to production of “How-To” product videos to help liaise customers throughout product usage and expansion - Provide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions - Conduct functionality and logic investigations to ensure solutions will meet Customer needs - Act as an internal technical resource for our Customer Success Team including answering technical questions, providing functionality advice and strategic insight. - Recognizing and understanding Account strategy to provide meaningful recommendations - Lead Customer workshop sessions maintaining a high degree of cohesion and forward thinking - Manage At-Risk Clients via proactive engagement and facilitate Internal coordination - Contribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functional specifications, etc. OK, I’m interested… is this the job for me? You serve as a technical resource for our Customer Success Team which means you will need in-depth technical knowledge as well as strong communication skills. You will work closely with our Customer Success Managers and our Sales Team on specific Customers as well as other departments and will need to demonstrate high levels of professionalism both internally and externally. Other qualities of a good fit for this role: - BA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a technical field - 2+ years of technical software support or help desk experience - Excellent communication, organization, presentation, and stakeholder management skills - Comfortable making outbound phone calls - Ability to work individually and utilize resources effectively to overcome challenges - Motivation to learn and adapt in a fast-paced environment - Amenable to a mid-shift schedule aligned with EMEA hours and a fully onsite work arrangement. - Fluency in English and French is required Knowledge in the following areas: - Understanding of Microsoft SharePoint and Microsoft 365 architecture, components, and configurations - Understanding of AvePoint Online Services (AOS) components, configurations and typical use cases - Familiarity with Microsoft SQL and networking technologies (TCP/IP, DHCP, DNS, Active Directory, SMTP and DHCP technologies) - Experience testing and performing updates to a live Production environment - Competency in end-to-end functionality testing - Ability to install, configure and troubleshoot Windows Server - Understanding of data governance, compliance, and protection - Knowledge on an enterprise content management system is preferable What’s in it for you? - HMO coverage from day 1 of employment (plus 2 free dependents) - Group life insurance (upon regularization) - Wellness Reimbursement Program (upon regularization) - Paid annual and sick leaves (convertible into cash) - Paid compassionate leave (5 days) - Employee Dedication Award (years of service) - Employee Referral Bonus Program - Promoting diversity and inclusion - Business Travel Opportunity (Top Performers) - Competitive compensation package, Performance bonuses/incentives - Career growth & advancement opportunities *Terms and conditions apply AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [PeopleSoft Tech Lead](https://feeny.ai/job/peoplesoft-tech-lead-avepoint-cebu-4pazm02tm1ds) — Cebu, Philippines - [PeopleSoft Tech Lead](https://feeny.ai/job/peoplesoft-tech-lead-avepoint-manila-dn32n0ehabhn) — Manila, Philippines - [Admin Executive](https://feeny.ai/job/admin-executive-avepoint-johor-bahru-johor-qrv0mw2s4r2z) — Johor Bahru Johor, Malaysia - [Customer Success Systems Administrator](https://feeny.ai/job/customer-success-systems-administrator-avepoint-richmond-2qgs6s51snhq) — Richmond, VA - [Customer Success Systems Administrator](https://feeny.ai/job/customer-success-systems-administrator-avepoint-arlington-cnseyq35p9m2) — Arlington, VA - [Gainsight & Customer Success Systems Administrator](https://feeny.ai/job/gainsight-customer-success-systems-administrator-avepoint-jersey-city-wc21tn8gzs69) — Jersey City, NJ - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-avepoint-barcelona-mpjv98g0t4k1) — Barcelona, Spain - [Senior Developer (Power Platform)](https://feeny.ai/job/senior-developer-power-platform-avepoint-singapore-w13d6j5qtq47) — Singapore - [Project Support Engineer (Nightshift)](https://feeny.ai/job/project-support-engineer-nightshift-avepoint-manila-fr054z27rz68) — Manila, Philippines - [HR assistant - HCM](https://feeny.ai/job/hr-assistant-hcm-avepoint-ho-chi-minh-city-4xv4mztz2h5f) — Ho Chi Minh City, Vietnam