---
title: 'Customer Success Engineer, Federal at Cribl'
canonical: 'https://feeny.ai/job/customer-success-engineer-federal-cribl-washington-cm971getex7d'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Engineer, Federal at Cribl

- **Company:** Cribl
- **Location:** Washington, DC
- **Compensation:** $110k–$180k
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://cribl.io/job-detail/?gh_jid=6161538004

## Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Location: Washington D.C

## Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will…

- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
- Experience with Federal or Public Sector organizations.
- GovCloud or FEDRAMP Experience
- Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
- Customer facing presentation history in program reviews or similar events
- Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with good technical and problem-solving skills

Bonus Points/Preferred Qualifications:

-

- Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Must be able to obtain a US Security Clearance
- Local to the greater Washington D.C. area

## #LI-JK1

#LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range $110,000—$180,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/).

## About Cribl

## Company Overview
- **One-liner**: Cribl is the AI Platform for Telemetry, providing a vendor-agnostic platform to manage, route, shape, store, and analyze IT and security telemetry data at scale.
- **Entity Type**: Private (Series E, $3.5B valuation as of January 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Clint Sharp, Dritan Bitincka, and Ledion Bitincka

## Core Business
- **Primary industries**: IT operations, observability, security (SIEM/SOC), data infrastructure
- **Target customers**: B2B, primarily large enterprises (50% of the Fortune 100), government agencies
- **Mission / purpose**: "Give customers the choice, control, and flexibility to manage, investigate, and analyze telemetry for both humans and agents, with no lock‑in, no data loss, and no compromises."

## Products & Services
- **Cribl Stream**: Data routing and shaping pipeline for collecting, processing, and forwarding telemetry to any destination.
- **Cribl Edge**: Lightweight agent for collecting and forwarding telemetry from edge environments.
- **Cribl Search**: Vendor-agnostic search-in-place analytics tool that queries data across multiple sources without moving it.
- **Cribl Lake**: Low-cost object storage tiering for telemetry data.
- **Cribl Lakehouse**: Next-generation architecture for IT and security data combining lake storage with query capabilities.
- **Cribl.Cloud**: SaaS platform for onboarding data to logging tools, metrics databases, and cloud data warehouses.
- **Agentic AI enhancements**: AI-powered investigations and automation for SREs and security teams.

All products are offered as SaaS, self-managed software, or hybrid deployments.

## Market Standing
- **Valuation**: $3.5 billion (Series E, January 2026)
- **Key Metric**: $300M+ Annual Recurring Revenue (ARR) as of December 2025
- **Total Funding**: $319M Series E (Jan 2026), $150M Series D (led by Tiger Global Management), $200M Series C (led by Greylock and Redpoint Ventures), $35M Series B (led by Sequoia Capital), $7.4M Series A, $4M Seed
- **Notable Investors/Partners**: Sequoia Capital, Greylock, Redpoint Ventures, Tiger Global Management, CRV; customers include half of the Fortune 100
- **Growth Signals**: Surpassed $300M ARR; previously grew 70%+ YoY; achieved FedRAMP Authority to Operate (March 2026); ranked #1 on Forbes’ List of America’s Best Startup Employers (2024); 1,400+ employees

## Competitive Advantages
- **Vendor-agnostic architecture**: No lock‑in to any single data platform or cloud provider.
- **Search-in-place capability**: Query data where it resides (cheap storage, existing tools) without costly data movement.
- **End-to-end telemetry platform**: Combines ingest, routing, storage, search, and AI in one unified product suite.
- **Enterprise scale**: Proven with 50% of the Fortune 100 and government agencies (FedRAMP authorized).

## Strategic Focus
- **AI-era infrastructure**: Building the telemetry foundation for copilots, agents, and AI-driven investigations.
- **Agentic AI enhancements**: Adding autonomous investigation and automation features to Cribl Search.
- **Product expansion**: Growing Cribl Lakehouse and Cribl.Cloud for simplified data management.
- **Government and regulated markets**: Leveraging FedRAMP authorization to expand in the public sector.
- **Continued growth**: Scaling headcount, ARR, and customer base while maintaining a strong culture.

## Why Work Here
- **Culture**: Emphasizes “Get Real” (authenticity), “Output > Input” (results over hours), “Excellence over Perfection” (progress over polish), and “All Hooves on Deck” (collaboration).
- **Remote-first**: Designed for asynchronous work, detailed documentation, and life‑friendly flexibility. Company and team offsites happen a few times a year.
- **Career growth**: Rotational programs, mentorship, clear career pathways, and a focus on helping employees “do your best work.”
- **Perks & benefits**: Competitive salary, stock options, comprehensive benefits tailored by country. 9 Employee Resource Groups with >45% employee participation.
- **Engineering focus**: “Build high-quality products that empower customers”; bar raisers given projects, guidance, and roadmaps.
- **Awards**: Voted best place to work by Forbes, with strong employee satisfaction scores.

## Sources
1. [cribl.io/about-us](https://cribl.io/about-us/)
2. [cribl.io](https://cribl.io/)
3. [cribl.io/careers](https://cribl.io/careers/)
4. [cribl.io/careers/culture-at-cribl](https://cribl.io/careers/culture-at-cribl/)
5. [cribl.io/careers/engineering](https://cribl.io/careers/engineering/)

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