---
title: 'Customer Success Engineer at Hedra'
canonical: 'https://feeny.ai/job/customer-success-engineer-hedra-san-francisco-gkvaxfrqa35z'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Engineer at Hedra

- **Company:** Hedra
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/hedra/addb6e24-0302-4cee-9b85-d11f731c2f19

## Job description

## THE ROLE

As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there. You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team. You'll work side by side with our Account Executives, owning technical success while they own the commercial relationship.

## Responsibilities

- Own the post-sales technical relationship for our API, agent, and inference customers, from onboarding and first integration through production deployment and expansion.
- Serve as the dedicated technical resource and advocate for developers and enterprise teams: debug API calls, review integration code, and guide customers to the optimal use of our models and platform.
- Architect and troubleshoot production deployments against real constraints, latency, throughput, cost per deployment, and reliability.
- Become one of the foremost technical experts on Hedra's platform, internally and for customers.
- Translate recurring customer pain points into concrete product proposals, working directly with engineering and product to ship fixes and features.
- Partner with Account Executives to drive adoption, surface expansion opportunities, and turn early pilots into scaled production usage.
- Build and maintain the runbooks, reference integrations, and docs that let customer success scale as we grow.

## Qualifications

- 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure.
- Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code. You don't need to be a full-time engineer, but you're comfortable in a customer's codebase.
- Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers.
- A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing.
- Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them.
- Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable.
- BS or BA in computer science, a related technical field, or equivalent hands-on experience.

## Who You Are

- Self-motivated and independent: able to set ambitious (and yet accurate!) timelines and deliver on them.
- Low ego, high patience, proactive communication. Strong opinions, weakly held.
- Understand operational costs and overhead, short and long term, and how they show up in a customer's deployment economics.
- And most importantly, treat Hedra as your own and help shape the vision with us.

## ABOUT HEDRA

Hedra is a research and infrastructure lab building physical world models and the inference to deploy them at scale. Backed by top investors at Index, a16z, and Abstract Ventures, we've built the foundations for full-stack visual intelligence in the next era of AI.

Today our API serves both first- and third-party models to production customers, and our agent works within a single workflow to create content from scratch, manipulate existing assets, critique its own outputs, and repurpose them on demand. We're scaling from frontier research into the infrastructure the rest of the industry will build on.

We started by commercializing action-conditioned, real-time interactive video generation. We're now extending that foundation to the broader class of physical world models that perception, robotics, and media generation all run on.

At Hedra, we're a team of hard-working, passionate individuals seeking to fundamentally change how visual intelligence gets built and deployed, and to build a generational company together. You should have startup experience and be a self-starter driven to build impactful products that change the status quo.

The team is fully in-person in SF with a shared love of solving hard problems.

## About the Founder

Michael Lingelbach (CEO) — Before taking a leave of absence to start Hedra, Michael was a PhD researcher in Stanford's Vision & Learning Lab, jointly advised by Fei-Fei Li and Jiajun Wu. He is co-first author on BEHAVIOR, a landmark embodied-AI benchmark, and has published at top conferences including CoRL, ICRA, and ICML (with a CoRL 2022 Best Paper nomination), with prior experience on NVIDIA robotics and simulation. He's a passionate cinephile, former thespian, and huge fan of Denis Villeneuve.

## Benefits

- Competitive compensation and equity
- Healthcare (Silver PPO Medical, Vision, Dental)
- 401K
- Lunch and snacks at the office

We encourage you to apply even if you don't fully meet all the listed requirements; we value potential and diverse perspectives, and your unique skills could be a great asset to our team.

## About Hedra

## Company Overview
- **One-liner**: Hedra is a Frontier AI Lab building a unified creative superintelligence platform that enables content creators and marketers to generate video, image, and audio content using proprietary and partner AI models.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (also has an office in New York)
- **Founded**: 2023
- **Founders**: Not publicly named; the founding team is listed as part of the core leadership.

## Core Business
- **Primary industry/industries**: Generative AI (GenAI), Creative Software, Video Production, Marketing Technology
- **Target customers**: B2B (content creators, marketers, businesses of all sizes); B2C (individual creators). Over 125k businesses use the platform.
- **Mission or purpose statement**: "Help build the future of generative media" and "usher in a new era of visual-first storytelling, where every creator can create stunning content at scale." [hedra.com](https://www.hedra.com/company)

## Products & Services
- **Hedra Agent**: A creative agent that learns a user’s brand, connects to their data, searches the web, and creates reusable skills. It can strategize, ideate, plan, and execute creative work.
- **Character-3 (Proprietary Model)**: Hedra’s category-leading audio-to-video multimodal foundation model for video generation, enabling realistic character animation and lip-sync.
- **Character-1.5**: An earlier version of their video generation model.
- **Infinite Canvas**: A workspace where users can generate videos using Hedra’s proprietary models or other leading generative AI models.
- **All-the-Models Platform**: Provides access to top models across video, image, and audio categories, with an agent that intelligently selects the right model for each task.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Total Funding**: $43M (as of latest reports) [linkedin.com](https://www.linkedin.com/company/hedra-labs)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Index Ventures, Abstract Ventures, Alexa Fund, AWS Generative AI Accelerator. [cbinsights.com](https://www.cbinsights.com/company/hedra)
- **Growth Signals**:
    - Used by over 125,000 businesses.
    - Headcount grew +108.7% year-over-year (reaching ~44 employees).
    - Raised $32M in a Series A round led by Andreessen Horowitz in May 2025. [linkedin.com](https://www.linkedin.com/company/hedra-labs)
    - Received $1M in non-equity assistance from Amazon Web Services in November 2025. [linkedin.com](https://www.linkedin.com/company/hedra-labs)
    - Billions of impressions generated by their models. [linkedin.com](https://www.linkedin.com/company/hedra-labs)

## Competitive Advantages
- **Unified Creative Superintelligence**: Combines a proprietary agent, top-tier models (including their own Character-3), and an infinite canvas into a single workflow, competing with fragmented tools.
- **Category-Leading Video Model**: Their audio-to-video multimodal foundation model (Character-3) is a key differentiator in the generative video space.
- **Brand Learning**: The platform learns from every asset a user creates, building deep brand intelligence that accelerates workflow and ensures output alignment over time.
- **Strong Funding & Backing**: Backed by top-tier VCs (a16z, Index Ventures) and strategic partners (AWS, Alexa Fund), providing resources for rapid scaling.

## Strategic Focus
- **Scaling the Agent**: Developing the "Hedra Agent" to be the central hub for creative work, capable of researching, reasoning, and producing content.
- **Multi-Model Platform**: Continuing to integrate the best models across video, image, and audio, rather than relying solely on a single proprietary model.
- **Enterprise Readiness**: Targeting large businesses with features like brand intelligence, reusable skills, and data connectivity.
- **International Growth**: Operating in 11 countries and actively hiring to support global expansion. [linkedin.com](https://www.linkedin.com/company/hedra-labs)

## Why Work Here
- **High-Impact Work**: Join a small, fast-growing team (~44 people) building frontier AI models and products that are already used by hundreds of thousands of businesses.
- **Culture & Values**: Emphasizes ownership, action, hands-on leadership, customer obsession, empathy, respect, and unity. Described as a meritocracy where ideas are valued regardless of title. [hedra.com](https://www.hedra.com/company)
- **Cutting-Edge Tech**: Work on the latest in generative AI (video, image, audio) with a team that includes talent from Meta, HeyGen, Synthesia, and other top AI labs. [linkedin.com](https://www.linkedin.com/company/hedra-labs)
- **Locations**: Offices in San Francisco and New York. Remote/hybrid policy is not explicitly stated, but the presence of multiple offices and a globally distributed team suggests flexibility.
- **Active Hiring**: Currently hiring for multiple high-impact roles including Research Scientist, Senior Full-Stack Engineer, Research Engineer, Staff Growth Engineer, and Senior Backend Engineer. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/hedra)
- **Rapid Growth**: Yearly headcount growth of +108.7% and strong funding signal a high-growth trajectory with ample opportunity for career advancement. [linkedin.com](https://www.linkedin.com/company/hedra-labs)

## Sources
1. [hedra.com](https://www.hedra.com/)
2. [hedra.com/company](https://www.hedra.com/company)
3. [hedra.com/careers](https://www.hedra.com/careers)
4. [linkedin.com/company/hedra-labs](https://www.linkedin.com/company/hedra-labs)
5. [cbinsights.com/company/hedra](https://www.cbinsights.com/company/hedra)
6. [jobs.ashbyhq.com/hedra](https://jobs.ashbyhq.com/hedra)

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