---
title: 'Customer Success Engineer at Hightouch'
canonical: 'https://feeny.ai/job/customer-success-engineer-hightouch-new-york-city-z5nppwre9ajw'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Engineer at Hightouch

- **Company:** Hightouch
- **Location:** New York City, NY
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/hightouch/jobs/6167563004

## Job description

## About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

## About the Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

## About You

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

## Requirements

- 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)

- Technical background either through experience or education

- Conversant in SQL or willing to learn the basics and a few more advanced topics

- Strong discovery and interpersonal skills

- Intellectual curiosity, high ambition, and humility.

- Excellent verbal and written communication skills.

- Ability to adapt to an ever-changing work environment

- Thorough understanding of the technology industry and its players

- Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required

The salary range for this position is $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

[E-Verify Notice](https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster-1.pdf)https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster_ES-1.pdf[Right to Work Notice](https://www.rhoworld.com/wp-content/uploads/ier_poster_final.pdf)https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf

## About Hightouch

## Company Overview
- **One-liner**: Hightouch is an agentic marketing platform powered by a composable Customer Data Platform (CDP) that enables marketers to build and execute personalized, omnichannel campaigns using real-time data and AI agents.
- **Entity Type**: Private (Series D; latest round of $150M raised in April 2026)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Kashish Gupta and Tejas Manohar

## Core Business
- Primary industry: Customer Data Platform (CDP), Marketing Technology, AI Agents
- Target customers: B2B and B2C enterprises, mid-market companies
- Mission: “Modernize enterprise marketing with revolutionary data and AI technology.”

## Products & Services
- **Composable CDP**: A Customer Data Platform that connects directly to an organization’s existing data warehouse (Snowflake, Databricks, etc.) for real-time audience segmentation, activation, and governance – all without copying data into a separate system.
- **Agentic Marketing Platform (AMP)**: AI agents that help marketers plan, create, and execute personalized campaigns across performance and lifecycle marketing. Agents generate ads, emails, and journeys using brand assets and customer data.

## Market Standing
- **Valuation**: $2.75B as of April 29, 2026 (per Tracxn)
- **Total Funding**: $322M raised across multiple rounds (Pre-Seed to Series D)
- **Key Metrics**: 803 paying customers, 9.99B+ decisions powered by AI, 7.36T records synced
- **Notable Investors**: ICONIQ Growth, Sapphire Ventures, Amplify Partners, Bain Capital Ventures, **Databricks** (strategic investment), Afore Capital
- **Growth Signals**:
  - Named a **Leader in Gartner® Magic Quadrant™ for Customer Data Platforms** (2026)
  - Named a **Strong Performer** by Forrester
  - Listed in **Redpoint Ventures’ 2026 InfraRed 100**
  - Headcount grew **65.3% YoY** to ~359 employees
  - Expanded to 11 countries with offices in San Francisco, New York, London, Paris, and Denver

## Competitive Advantages
- **Composable architecture** – sits on top of a company’s existing data warehouse, eliminating the need to move data into a separate legacy CDP.
- **AI agents grounded in brand context** – agents have access to customer data, performance history, and brand guidelines, producing on-brand, personalized campaigns at scale.
- **Real-time, omnichannel orchestration** with a no-code audience builder and 300+ integrations.
- **Enterprise-grade security and governance** – data never leaves the warehouse; customers control governance.

## Strategic Focus
- **AI-first product evolution** – expanding the Agentic Marketing Platform to automate more of the campaign lifecycle (insights, creative, execution).
- **Global enterprise expansion** – building sales teams in APAC (Japan, India, Australia) and deepening presence in EMEA.
- **Deepening data cloud partnerships** (Snowflake, Databricks) and strengthening the partner ecosystem.

## Why Work Here
- **Culture**: Values of *Kindness*, *Efficient Execution*, and *Forever Hungry*. Named one of **America’s Best Startup Employers** by Forbes.
- **Work Model**: *Hub & Remote friendly* – flexibility with offices in SF, NYC, London, Paris, Denver, and more. For office-based employees, free lunch Monday–Friday and a $150/month commuter benefit.
- **Benefits**:
  - Competitive compensation with meaningful equity
  - 401k (US) / retirement plans (international)
  - Health benefits covering 100% of employee premiums and 80% for dependents (US)
  - $100/month wellness stipend
  - Home office and connectivity support
  - Professional development budget
  - Flexible PTO
  - Parental leave: 16 weeks for birthing parents, 12 weeks for non-birthing parents (US)
- **Engineering culture**: Fast-paced small-team environment; open roles across distributed systems, AI agents, streaming, and developer productivity.

## Sources
1. [hightouch.com](https://hightouch.com/)
2. [hightouch.com/careers](https://hightouch.com/careers)
3. [hightouch.com/about](https://hightouch.com/about)
4. [linkedin.com](https://www.linkedin.com/company/hightouchio)
5. [tracxn.com](https://tracxn.com/d/companies/hightouch/__XxqJKKRE0rjJAMk_VRMOnKQW-3iqHl40EfMcC7KoGao)

## Other roles at Hightouch

- [Product Manager, Marketing Orchestration](https://feeny.ai/job/product-manager-marketing-orchestration-hightouch-north-z27g2p0jfrss) — North, United States
- [Product Manager, Real Time](https://feeny.ai/job/product-manager-real-time-hightouch-north-ymfewjjrr3j1) — North, United States
- [Pricing & Packaging Lead](https://feeny.ai/job/pricing-packaging-lead-hightouch-north-mt3xxxfpcwz1) — North, United States
- [Solutions Engineer, Enterprise, EMEA](https://feeny.ai/job/solutions-engineer-enterprise-emea-hightouch-emea-9mh92913jnyz) — EMEA
- [Sales Development Representative, EMEA](https://feeny.ai/job/sales-development-representative-emea-hightouch-london-vqb85qv099zq) — London, United Kingdom
- [Software Engineer, Applied AI Research](https://feeny.ai/job/software-engineer-applied-ai-research-hightouch-north-qbachz8br4zk) — North, United States
- [Enterprise Account Executive - Los Angeles, CA / Orange County, CA](https://feeny.ai/job/enterprise-account-executive-los-angeles-ca-orange-county-ca-hightouch-los-wedex1qe7nbp) — Los Angeles, CA / Orange County, CA
- [Senior GTM Systems Engineer](https://feeny.ai/job/senior-gtm-systems-engineer-hightouch-san-francisco-b223xdr95r32) — San Francisco, CA / New York, NY
- [Enterprise Account Executive - Texas, USA](https://feeny.ai/job/enterprise-account-executive-texas-usa-hightouch-texas-13cz3nas0e5r) — Texas
- [Senior Product Enablement Manager](https://feeny.ai/job/senior-product-enablement-manager-hightouch-north-ndr4gpsx244h) — North, United States