---
title: 'Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage at Qumulo'
canonical: 'https://feeny.ai/job/customer-success-engineer-ii-4x10-cloud-data-center-storage-qumulo-united-states-4z68n9z6m77k'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage at Qumulo

- **Company:** Qumulo
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/qumulo/fefd927b-7328-4425-a1f6-cedad115c3ad

## Job description

Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.

About the Position: This is a weekend coverage role requiring 8am-6pm CT, Sunday - Wednesday Qumulo customers don’t file support tickets; they message CSEs directly in Slack or Teams, and it’s a big part of why customers love us. We’re growing this team and need a strategic, customer-focused, and results-driven CSE II experienced in data storage, enterprise server hardware, and cloud. As a Customer Success Engineer II, you will provide technical support for Qumulo customers across the USA. You'll own cases through to resolution across cloud deployments in AWS, Azure, and Google Cloud, and on-premises clusters running on certified partner hardware, working with Engineering and our OEM partners as needed. You’ll get to work directly with many of the world’s top brands in media, healthcare, finance, energy, and more while learning and growing alongside a highly skilled team - and benefit from a 4-day week!

Responsibilities:

- Own customer cases end to end in Slack, Teams, email, and on calls, until the issue is resolved and the customer knows it
- Troubleshoot Qumulo in AWS, Azure, GCP, and on customers’ own hardware: permissions, performance, networking, and file system behavior
- Diagnose server hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and Supermicro
- Manage complex issues with senior engineers including a handover with clean case summaries and the diagnostic data attached
- Reproduce customer issues in the lab to help Engineering diagnose and validate fixes
- Write knowledge base articles and improve the runbooks your team uses
- Flag recurring issues and product gaps to Engineering and Product
- Help onboard other CSEs
- Cover other regions during critical escalations when needed

Qualifications:

- You can work 8am-6pm CT, Sunday - Wednesday
- You’ve spent 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology
- You can diagnose a failing SSD, HDD, NIC, PSU, fan, or DIMM and run the replacement through the vendor’s RMA process
- Linux is home: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat
- You understand the networking under enterprise storage, including VLANs, jumbo frames, and link aggregation
- You have excellent written and verbal communication skills in English (multilingual would be a plus) and can tailor for different audiences such as a storage admin or their CTO
- Experience on AWS, Azure, or Google Cloud is a strong plus, along with certs like AWS SysOps Administrator or Azure Administrator
- Bonus if you’ve supported NFS or SMB file storage, permissions and Active Directory included, on a platform like NetApp, Dell PowerScale (Isilon), Pure, or Qumulo
- Nice to have: Python, Bash, or other scripting skills and/or experience with modern AI development tools

This is a remote role based in the USA. The annual pay range for the role is $95,000 - $130,000 plus benefits and pre-IPO stock options. Individual pay depends on various factors, such as role level, relevant experience, and skills.

About Qumulo: Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations. With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.

Our Values: At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Equal Opportunity Employer: Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice

## About Qumulo

## Company Overview
- **One-liner**: Qumulo provides a unified, multi-protocol file data platform that spans on-premises, edge, and cloud environments, enabling enterprises to manage and curate exabyte-scale unstructured data anywhere.
- **Entity Type**: Private (Venture-backed, total funding $347.3M)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2012
- **Founders**: Peter Godman, Aaron Passey, Neal Fachan

## Core Business
- **Primary industry**: Software Development / Data Storage / File Data Management
- **Target customers**: B2B – Fortune 500 enterprises, major film studios, research facilities, healthcare, energy, financial services, public sector
- **Mission or purpose**: "Data Simplified Anywhere at Exabyte Scale" – unleashing the full power of data by delivering a single global file system across any environment.

## Products & Services
- **[Qumulo Data Platform](https://qumulo.com/)**: A unified file system that supports multiple protocols (NFS, SMB, S3, etc.) and runs across data centers, edge locations, and public clouds. It provides a single global namespace, real-time visibility, centralized governance, and elastic performance/capacity scaling. Used for AI/ML pipelines, medical imaging, genomics, video analytics, media post-production, and other data-intensive workloads.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at **$450.0M** (LinkedIn); total funding **$347.3M** across 6 rounds
- **Notable Investors/Partners**: Not explicitly listed in available sources, but backed by venture capital (LinkedIn lists ownership as "Venture")
- **Growth Signals**:
  - Over **1,100 enterprise customers** globally
  - **7 exabytes (EB)** of capacity shipped
  - Presence in **95 countries**
  - Headcount of **409 employees** (LinkedIn) / **434** (Built In); job postings increased **+14.1% month-over-month** and **+1,840% quarter-over-quarter**
  - High Net Promoter Score (NPS) mentioned on website

## Competitive Advantages
- **Single global namespace** that eliminates data silos and replication overhead
- **Multi-protocol support** (NFS, SMB, S3) without vendor lock-in
- **Unified platform** for on-premises, edge, and cloud – no migration required
- **Predictable cost control** with elastic scaling of capacity and performance
- **24/7 support** from engineers with deep distributed systems expertise
- **Proven at global scale** with enterprise-grade governance and security

## Strategic Focus
- **Enterprise AI**: Powering AI reasoning workloads with real-time data access across edge, core, and cloud
- **Global collaboration**: Enabling teams worldwide to work on massive datasets simultaneously without copying data
- **Data governance and security**: Centralized visibility, compliance, and policy enforcement across all environments
- **Industry expansion**: Targeting life sciences, healthcare, energy, financial services, media & entertainment, and public sector

## Why Work Here
- **Culture**: Values-driven environment emphasizing data-driven decision-making, customer obsession, transparency, doing the hard right thing, and building a team of people you're proud to know. Strong focus on diversity, equity, and inclusion with employee resource groups and grassroots community programs.
- **Work flexibility**: Hybrid/remote-friendly – employees can work from the downtown Seattle HQ or from home. Built In notes "Typical time on-site: None" and the careers page states "Your best work, where you are."
- **Benefits (US)**: 100% paid health, dental, and vision coverage; generous HSA contribution; income protection; mental health support (Headspace Health); flexible PTO; parental leave; 401(K); commuter & phone/internet stipends; stock options; travel insurance; pet insurance; free snacks and drinks.
- **International benefits**: Mental health & wellbeing program, global business travel insurance, mobile phone and home internet reimbursement, anniversary gifts, referral bonuses.
- **Engineering culture**: Data-driven and experimental; employees are encouraged to take educated risks, measure impact, and iterate. Support for job training and conferences.

## Sources
1. [Qumulo Website](https://qumulo.com/)
2. [Qumulo Careers Page](https://qumulo.com/careers)
3. [Qumulo Job Openings](https://qumulo.com/job-openings)
4. [Built In Qumulo Profile](https://builtin.com/company/qumulo)
5. [LinkedIn Qumulo Company Page](https://www.linkedin.com/company/qumulo)

## Other roles at Qumulo

- [Finance Manager, FP&A](https://feeny.ai/job/finance-manager-fp-a-qumulo-seattle-fzm57vvd3w7s) — Seattle, WA
- [Regional Sales Director - Southeast](https://feeny.ai/job/regional-sales-director-southeast-qumulo-atlanta-j8rz3tj0r78q) — Atlanta, GA
- [Senior Salesforce Administrator (GTM)](https://feeny.ai/job/senior-salesforce-administrator-gtm-qumulo-seattle-wwpgkeh0q6z4) — Seattle, WA
- [Senior Salesforce Administrator (GTM)](https://feeny.ai/job/senior-salesforce-administrator-gtm-qumulo-cork-1r3rt91sdj5b) — Cork, Ireland
- [Presales Solutions Architect - Pacific Northwest](https://feeny.ai/job/presales-solutions-architect-pacific-northwest-qumulo-seattle-desavvab259a) — Seattle, WA
- [Growth Account Manager - Hybrid Cloud Storage](https://feeny.ai/job/growth-account-manager-hybrid-cloud-storage-qumulo-seattle-m7r7zceaw56f) — Seattle, WA
- [Senior Presales Systems Engineer (Belgium) - Hybrid Cloud Storage](https://feeny.ai/job/senior-presales-systems-engineer-belgium-hybrid-cloud-storage-qumulo-belgium-4cgzh1ge1rd5) — Belgium
- [Territory Account Manager (New England)](https://feeny.ai/job/territory-account-manager-new-england-qumulo-boston-zj2vwf9ranqy) — Boston, MA
- [Senior Systems Engineer (Southeast Region) - Hybrid Cloud Storage](https://feeny.ai/job/senior-systems-engineer-southeast-region-hybrid-cloud-storage-qumulo-atlanta-e7ejnwk65z9e) — Atlanta, GA
- [Senior Financial Analyst - FP&A (SaaS / IaaS)](https://feeny.ai/job/senior-financial-analyst-fp-a-saas-iaas-qumulo-seattle-3th37qqjejdp) — Seattle, WA