---
title: 'Customer Success Engineer (Internship) at BLP Digital AG'
canonical: 'https://feeny.ai/job/customer-success-engineer-internship-blp-digital-ag-munich-j84mkznry5xv'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Success Engineer (Internship) at BLP Digital AG

- **Company:** BLP Digital AG
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/blp-digital/ce72e400-9109-4366-baf8-9363493f7c55

## Job description

Join BLP and help make the world’s business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard.

Location This is a six-month internship based in Munich or Cologne. This is an in-person role. You learn this job by sitting next to people who already do it, and that does not work remotely.

## About the role

Think of this role as the modern Sherlock Holmes — new puzzles to solve and new people to work with, every single day. This role sits exactly at the intersection of technology and business, and that is not a figure of speech. On one side you are in the system, in the data, working out what actually happened. On the other you are on a call with a finance team explaining it and agreeing what to do. You need both, every day. Our customers run their finance and supply chain processes on blp. When something does not behave the way they expected, a document that did not post, an exception that should have resolved itself, a number in a dashboard that looks wrong, they write to us. That is where your work starts, and it is also where you become the face of blp for that customer. What reaches them is you: your answer, your explanation, your judgement about what to do next. You will not be reading from a script and escalating. You investigate what the system did, what the data says and what the customer's process actually requires. You have the access and the authority to change configuration when that is the answer. And when it is not, you know who to bring in and what to give them. The role grows with you. You start on cases where the pattern is known and someone is close by. As your expertise builds you take the harder ones, and your exposure to customers grows with it: from written answers, to calls, to being in the room when a customer wants their most pressing problem solved now. This goes well beyond tickets. We are a fast-moving organisation and a lot of what needs to exist does not exist yet. You will take on and drive initiatives that make the whole operation scale: a recurring problem that should be solved once rather than fifty times, a piece of tooling that does not exist, a way of working that has outgrown itself. Interns here have shipped things that the team still uses.

## How we think about ownership

You will be given real work with real consequences, early, because that is the only way anyone learns this job properly. The other half of that is judgement: explore and decide for yourself where you can, and pull someone in when something critical is on the line. Knowing which situation you are in is part of the skill, and nobody will hold it against you for asking. What matters is that you are the face of blp to that customer, and that you take that seriously. Most of our customers work in German and you will be in front of them from early on. That is uncomfortable for about three weeks and then it is the best part of the job. This is a real internship, not an observation post. You will be trusted with live customers quickly, with people close by while you learn.

## What you'll do

- Answer incoming customer requests through our support channel, and be the person they hear back from.
- Own incidents end to end: investigate, resolve, and confirm with the customer that it is actually fixed.
- Work out why a workflow, document or posting did not behave as expected.
- Adjust configuration where that is the right fix.
- Recognise when a problem is bigger than one case, and hand it on with proper evidence.
- Join customer calls to work through urgent issues directly, as your experience grows.
- Take on initiatives beyond the queue: things that should be fixed once rather than answered repeatedly.
- Document what you learn so the next person does not have to learn it twice.

## What we're really looking for

We do not expect you to know ERP systems. We expect you to be the kind of person who gets to the bottom of things.

- Curiosity – You want to know why something works, not just that it does.
- Clear Logic – You take a messy situation apart, find the actual cause, and explain it simply.
- Customer Nerve – You stay calm and credible with a frustrated controller on the phone, and you can say "I do not know yet, here is how I will find out."
- Self-Driven – You close your own knowledge gaps without being told to.
- Ownership – You see things through without someone checking, and you know when to pull someone in.

## What you'll bring

- Enrolled in or recently completed a Bachelor's or Master's in business, economics, information systems, engineering, computer science, or something adjacent. Strong candidates from other backgrounds are welcome to make their case.
- German and English, both fluent. This is a hard requirement. Our customers work in German every day and our internal work runs in English.
- Strong analytical thinking and comfort working with data.
- Genuine interest in enterprise software, AI, and how large organisations actually run.
- Nice to have, not required: first exposure to ERP systems, SQL, APIs, or process modelling.

Where it leads Our internship is the main entry point into the delivery organisation. Interns who do well are offered a permanent role, most often as a Customer Success Engineer or as an AI Automation Specialist, and from there the paths into Consulting and into project management are well travelled. We tell you early and honestly whether that conversation is coming.

## What you'll get

- Real responsibility from week three, not shadowing.
- A steep learning curve on live enterprise systems.
- Direct access to engineers, product managers, and the people running our customers' finance operations.
- Employee ownership – be part of a majority employee-owned company with a best-in-class stock option programme.
- Amazing team – become part of a driven and collaborative group of innovators.
- Visits & offsites – including collaborative team offsites.

Ready to build the future of ERP automation? Join us and own your impact. Learn more about blp and our values at [blp.digital/company/careers](http://blp.digital/company/careers).

## About BLP Digital AG

## Company Overview
- **One-liner**: BLP Digital AG provides an agentic AI platform that automates complex, exception-heavy business processes across finance, procurement, logistics, and sales for enterprises.
- **Entity Type**: Private (venture-backed; Goldman Sachs Alternatives joined as partner/investor in 2026)
- **Headquarters**: Zurich, Switzerland, with a growing team across Europe and a new London hub opened in 2026
- **Founded**: 2019
- **Founders**: Tim Beck (CEO) and Sven Beck (CTO), together with co-founders Sabrina Schenardi (Head of Strategic Engagement) and Thore Harmuth (Chief Commercial Officer)

## Core Business
- **Primary industry**: AI-driven enterprise process automation (agentic AI for core business workflows)
- **Target customers**: B2B, primarily large enterprises (450+ customers in 40+ countries)
- **Mission/purpose**: “A world without wasted hours” – to help businesses automate complex workflows, reduce manual effort, and give people time back for work that matters

## Products & Services
- **BLP Agentic AI Platform**: A system-of-action that breaks each business process into discrete tasks, assigns specialized AI agents (300+ pre-built and pre-trained), and orchestrates end-to-end execution across finance, procurement, logistics, and sales. Integrates with 30+ ERP systems. Features include audit-ready governance, exception handling, and real-time orchestration.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding not disclosed; notable investment from Goldman Sachs Alternatives in 2026. Also previously raised from SICTIC and other investors.
- **Notable Investors/Partners**: Goldman Sachs Alternatives, SICTIC; also recognized by FT1000 as Europe’s fastest-growing companies (#42 in 2026)
- **Growth Signals**: 450+ enterprise customers, 21M+ exceptions handled daily, 123M+ total processes automated, headcount of 150+ people (with 169 active job postings on LinkedIn as of mid-2026, showing 207% quarterly growth in job postings), new London hub opened, and strong customer traction across industries

## Competitive Advantages
- Deep roots in ERP (family business with 30+ years of operational expertise) combined with AI research from ETH Zurich and University of St. Gallen
- Pre-built, pre-trained agents tailored to specific tasks – reducing time-to-value vs. general-purpose AI platforms
- Orchestration layer that never drops exceptions – handles cross-system, cross-team workflows with full audit trails
- Audit-ready by design – every action is governed and visible, critical for regulated enterprise processes

## Strategic Focus
- Scaling the platform globally, with a new hub in London to tap into one of the world’s leading business hubs
- Expanding across finance, procurement, logistics, and sales workflows – starting with high-impact use cases and expanding from there
- Continuing to invest in pre-built agents and integrations to accelerate deployment
- Building on the momentum of the 2026 investment from Goldman Sachs Alternatives to grow the team and product

## Why Work Here
- **Culture**: High standards, ownership, collaboration, and continuous improvement. Emphasizes trust, transparency, and giving people room to take initiative.
- **Growth**: Rapid headcount growth (150+ people, with aggressive hiring across engineering, sales, and GTM roles). “Your development isn’t measured in months but in milestones.”
- **Flexibility**: Hybrid/remote-friendly. Stay connected through Slack, daily standups, and regular in-person office visits. Offices in Zurich and London.
- **Perks**: Equity incentives (company shares or variable compensation in cash/equity), team events (tennis, movie nights, yoga, board games), and a strong learning culture.
- **Engineering**: Strong focus on backend and forward deployed engineering roles; open to shaping the product as the company scales.

## Sources
1. [blp.digital/company](https://blp.digital/company)
2. [blp.digital/careers](https://blp.digital/careers)
3. [blp.digital/](https://blp.digital/)
4. [jobs.ashbyhq.com/blp-digital](https://jobs.ashbyhq.com/blp-digital)
5. [linkedin.com/company/blp-digital](https://ch.linkedin.com/company/blp-digital)

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