--- title: 'Customer Success Engineer (Japan) at Rescale' canonical: 'https://feeny.ai/job/customer-success-engineer-japan-rescale-tokyo-hsjv36rd1z5m' type: 'job' last_seen: '2026-10-16' --- # Customer Success Engineer (Japan) at Rescale - **Company:** Rescale - **Location:** Tokyo, Japan - **Employment:** full-time - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/rescale/b8e09f69-f683-475a-adce-4c142680ec8e ## Job description ## About Rescale Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs. We are seeking a Customer Success Engineer to join our team. As a CSE, you’ll serve as the trusted technical advisor for Rescale’s key customers. Your role involves working closely with customers and internal teams to ensure users have the best cloud HPC experience. If you’re passionate about building meaningful relationships and going the extra mile for customers, this role is for you. Responsibilities: - Lead and execute all technical activities throughout the customer’s post-sales engagement, such as product and feature adoption, technical presentations, and customer business review meetings. Our top-performing CSEs increase our strategic customers’ usage by over 140% annually. - Independently analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Typically, our CSE’s point of contact is a literal rocket scientist, CFD or FEA engineer, or aerospace engineer. You’ll learn their technical workflow and help our customers innovate faster on the Rescale platform. - Gain a deep understanding of the customer’s workflows and HPC environments to provide a tailored solution with a unique value proposition. Our customers are at the forefront of the world’s most innovative technologies, from genome sequencing to aeronautical design to crash testing and more. - Collaborate with customers to define and execute their digital transformation strategy for migrating workloads from on-premises to the cloud. Our CSEs create strategic roadmaps spanning 1 - 5 years. - Articulate and present Rescale solutions at conferences, user groups, webinars, etc. Our CSEs attend 1-2 regional and national conferences throughout the year. Qualifications: - Enjoys solving complex problems and strives to find the best solutions. - Empathetic approach to customer solutions. - Outgoing personality with a customer-obsessed attitude and willingness to deep dive. Customer obsession is your top priority. - Background in a customer-facing role, technical support, or professional service. - Comfortable learning and deep diving into new technologies quickly and efficiently. - B.S., M.S., or Ph.D. in engineering, computer science, math, physics, or equivalent. - General knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.) - Experience working with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector. - Experience working with at least one HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systemes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.) - Strong presenter able to explain highly technical topics in an easy-to-understand manner. - Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations. - Demonstrated understanding of HPC, scheduler, IaaS, scripting languages, HPC containers, and how these tools are used and deployed by customers. Your Team: - [Hitoshi Sato](https://www.linkedin.com/in/htsst/), Technical Director - Japan Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.  Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the [Rescale Applicant Privacy Policy](https://rescale.com/company/legal/applicant-privacy-notice/) here. ## About Rescale ## Company Overview - **One-liner**: Rescale provides a cloud platform for high-performance computing (HPC), AI physics, and agentic engineering to accelerate product development and scientific discovery. - **Entity Type**: Private (Funded, with multiple funding rounds including a $115M Series D in 2021; latest round a $50M Series E-1 in 2024) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Joris Poort (CEO) and Adam McKenzie (CTO) ## Core Business - Primary industry: Cloud Computing / High-Performance Computing (HPC) / AI Simulation and Engineering Software - Target customers: B2B; Primarily large enterprises in aerospace, automotive, energy, life sciences, and manufacturing (R&D and engineering teams) - Mission or purpose statement: "To empower anyone to accelerate innovation" and "deliver engineering and scientific breakthroughs that enrich humanity." ## Products & Services - **Rescale High Performance Computing**: A cloud-based, elastic infrastructure platform that scales on demand, offering over 180 specialized and optimized hardware architectures and a library of pre-configured HPC and AI software. It automates setup and manages full-stack spend. - **Rescale AI Physics**: An operating system that automates data preparation and model deployment, transforming existing simulation data into surrogate models for highly accurate predictions in milliseconds. - **Rescale Agentic Engineering**: A unified, automated modeling and simulation environment that orchestrates the entire digital engineering stack. It uses AI agents to handle orchestration, monitoring, and first-pass analysis, freeing engineers for strategic decisions. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed; *Crunchbase* notes a total of ~$255M in funding as of mid-2025. - **Key Metric**: Total Funding of approximately $255M (including a $115M Series D in Jan 2021 and a $50M Series E-1 in July 2024). - **Notable Investors/Partners**: Includes investors like Jeff Bezos (through Bezos Expeditions), Nvidia, Microsoft, and Samsung. Key technology partners include Nvidia, AWS, and Microsoft Azure. - **Growth Signals**: Over 1,250 customers worldwide; 1,000+ independently tested security controls; 65%+ average cost reduction for customers; claims of 78% reduced R&D cycle time and 4x-8x more design candidates explored; presence in global hubs (San Francisco, New York, London, Tokyo, Seoul). ## Competitive Advantages - **Platform Integration**: Uniquely combines managed HPC cloud infrastructure, AI-driven physics simulation, and agentic engineering automation into a single platform. - **Hardware Agnostic, Optimized Architecture**: Provides access to over 180 specialized and optimized hardware architectures (including latest Nvidia GPUs and custom chips), which is rare for a SaaS-like platform. - **Pre-Tuned Software Library**: Over 1,000 pre-configured and tuned HPC and AI software applications, drastically reducing setup time for engineering teams. - **Security & Scale**: Independently tested and audited 1,000+ security controls, providing enterprise-grade governance and compliance for sensitive R&D workloads. ## Strategic Focus - **AI-Native Simulation**: Aggressively moving beyond classic HPC batch jobs to "AI Physics" and "Agentic Engineering," aiming to make predictive simulation accessible faster and at larger scales. - **Cloud-First Migration**: Helping large enterprises transition from on-premise HPC clusters to the public cloud (AWS, Azure, Google Cloud) via cloud bursting and migration services. - **Global Expansion**: Strengthening presence across APAC (Tokyo, Seoul) and EMEA (London) to capture international R&D talent and customers. - **Enterprise Scale**: Maintaining a focus on large, complex R&D use cases in aerospace, automotive, energy, and life sciences. ## Why Work Here - **Impactful Work**: Employees contribute to projects directly accelerating breakthroughs in supersonic travel, electric vehicles, and clean energy technologies. - **Distributed-First Philosophy**: The company operates a "Distributed-First Operating Model" allowing remote work from over 100 cities globally. Co-working spaces and hybrid hubs are available in San Francisco, New York, London, Tokyo, Seoul, and others. - **Culture & Values ("GRIT")**: Emphasizes a "customer-first" mindset with four core values: Growth mindset, Run fast/own outcome, Iterate to innovate, and Team over self. - **Total Rewards**: Competitive compensation (base, commission, equity), health coverage (medical/dental/vision/HSA), generous leave (parental, "fur-ternity"), flexible time off (including "Refresh Days" and "Flex Days"), and professional development funds. - **Diversity & Inclusion**: Has employee resource groups (#OutScale, #SheScale) and Philanthropy 1% (donating 1% of work time to community service). - **Hiring Process**: Described as human-led (no AI screening in initial resume review), with short video interviews and a focus on team fit. ## Sources 1. [Rescale About Page](https://rescale.com/company/about/) 2. [Rescale Careers Page](https://rescale.com/company/careers/) 3. [Rescale Product Page](https://rescale.com/) 4. [Rescale Open Roles (Ashby)](https://jobs.ashbyhq.com/rescale) 5. [Rescale LinkedIn Page](https://www.linkedin.com/company/rescale) ## Other roles at Rescale - [Software Engineer, Agentic AI Systems](https://feeny.ai/job/software-engineer-agentic-ai-systems-rescale-united-states-9x9bbb5wc21w) — United States - [Account Development Representative - EMEA](https://feeny.ai/job/account-development-representative-emea-rescale-northern-europe-tgxz6r51s3dy) — Northern Europe - [Solutions Architect - Northern Europe](https://feeny.ai/job/solutions-architect-northern-europe-rescale-northern-europe-jc15kvrf5pc1) — Northern Europe - [Strategic Account Executive - France](https://feeny.ai/job/strategic-account-executive-france-rescale-france-jsfx22j6c6z4) — France - [Principal Security GRC Analyst](https://feeny.ai/job/principal-security-grc-analyst-rescale-united-states-t2zsg2j8xyd3) — United States - [Simulation Engineer, AI/ML Development](https://feeny.ai/job/simulation-engineer-ai-ml-development-rescale-united-states-ej07gqmn8hf0) — United States - [Customer Success Engineer, Public Sector](https://feeny.ai/job/customer-success-engineer-public-sector-rescale-united-states-11mght178713) — United States - [Senior Enterprise Account Executive - DACH](https://feeny.ai/job/senior-enterprise-account-executive-dach-rescale-dach-region-vwnd801n2btj) — DACH Region - [Customer Success Engineer - Remote in the US](https://feeny.ai/job/customer-success-engineer-remote-in-the-us-rescale-north-vkke7hg69pt2) — North, United States - [Senior Commercial Counsel](https://feeny.ai/job/senior-commercial-counsel-rescale-united-states-fancsg1xcx1n) — United States