---
title: 'Customer Success Engineer at Resend'
canonical: 'https://feeny.ai/job/customer-success-engineer-resend-americas-8z9m92e7d9f2'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Engineer at Resend

- **Company:** Resend
- **Location:** Americas
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/resend/01e6eb42-142b-4f33-9944-ca153bd3ae86

## Job description

Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers. As our user base continues to grow, we have increased demand across all time zones and days of the week. This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more. [Read more about how we work, how we hire, and what we value here](https://resend.com/handbook).

In this role, you will…

- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with Resend
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater Resend team

You will be a great fit if you...

- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability

What it means to join the team:

- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- Comp: $120,000 - $140,000 USD, commensurate with experience

Learn more about how we work:

- [What is our vision for exceptional support](https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support)
- [How we scale support](https://resend.com/handbook/success/how-we-scale-support)
- [How we work](https://resend.com/handbook/people/how-we-work)

## About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience. Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. [Meet the humans →](https://resend.com/humans)

## About Resend

## Company Overview
- **One-liner**: Resend provides a modern email API for developers to build, test, and send transactional and marketing emails at scale.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Zeno Rocha (CEO), Bu Kinoshita (CTO), Jonni Lundy

## Core Business
- Primary industry: Developer tools / Email infrastructure (Communication API)
- Target customers: B2B, primarily developers and engineering teams at startups, SMBs, and enterprises
- Mission statement: Reimagine email for the modern web — building the best communication platform for developers

## Products & Services
- **Email API**: A RESTful API for sending transactional and marketing emails at scale, with SDKs for Node.js, Python, PHP, Ruby, Go, Java, Laravel, Rust, and .NET.
- **React Email (open source)**: A library (5.1k+ GitHub stars) that lets developers code email templates using React components instead of outdated HTML layouts.
- **Resend CLI**: Command-line tool for sending emails directly from the terminal.
- **Deliverability Engine**: Infrastructure focused on inbox placement and avoiding spam folders, backed by SOC 2 compliance and GDPR adherence.

## Market Standing
- **Valuation/Total Funding**: $18M Series A (announced December 4, 2024)
- **Key Metric**: Total funding raised — $18M Series A
- **Notable Investors/Partners**: Y Combinator (Winter 2023 batch), with backing from "incredible investors" including Diana Hu (YC primary partner)
- **Growth Signals**: Launched in 2023, grew to 45 team members as of mid-2025; Y Combinator backing; open source community traction (React Email); challenger brand in a market dominated by SendGrid, AWS SES, and Postmark

## Competitive Advantages
- **Developer-first experience**: React-based email components, modern API design, and extensive SDK support set them apart from legacy providers.
- **Open source community**: React Email has strong adoption (5.1k+ stars) and creates a natural pipeline to the paid API.
- **Deliverability focus**: Deep investment in inbox placement technology, a known pain point for developers.
- **Challenger mindset**: Actively rethinking email infrastructure from scratch, not just copying incumbents.

## Strategic Focus
- **Default to action**: Company culture emphasizes shipping fast, iterating quickly, and taking initiative without permission.
- **Remote-first**: Fully remote company with async communication, two annual offsites, and timezone overlap within the Americas.
- **Quality obsession**: Focus on craft, attention to detail, and delighting developers — challenging the "good enough" status quo in email.
- **Growth stage**: Post-Series A, actively hiring across engineering (Backend, Security, Product, Deliverability) to scale the platform.

## Why Work Here
- **Remote-first culture**: Fully remote with async communication, no plans for mandatory offices. Two annual in-person retreats.
- **Engineering philosophy**: "Default to action" — makers ship PRs, not wait for permission. Emphasis on speed, iteration, and quality.
- **Benefits (Global)**: 20 PTO days/year, 12-week family leave, unlimited sick days, 10 holidays/year (choose US or local), $2,000 home office allowance, annual retreat.
- **Benefits (US-only)**: 100% employee / 90% family health/dental/vision coverage, 401K account (no matching), life insurance.
- **Team size**: ~45 people (as of mid-2025) — early-stage energy with significant traction.
- **Culture values**: No ego, confident curiosity, challenge the status quo, use resources available — documented in a public handbook.

## Sources
1. [resend.com](https://resend.com/)
2. [resend.com/about](https://resend.com/about)
3. [resend.com/careers](https://resend.com/careers)
4. [resend.com/handbook/people/how-we-work](https://www.resend.com/handbook/people/how-we-work)
5. [ycombinator.com/companies/resend](https://www.ycombinator.com/companies/resend)

## Other roles at Resend

- [Product Designer](https://feeny.ai/job/product-designer-resend-europe-sg6qqsmwa75k) — Europe
- [Recruiter](https://feeny.ai/job/recruiter-resend-europe-113g9z90q9eh) — Europe
- [Recruiter](https://feeny.ai/job/recruiter-resend-americas-jyh9t8tw11fy) — Americas
- [Product Designer](https://feeny.ai/job/product-designer-resend-americas-4xwbsyge8633) — Americas
- [Technical Account Executive](https://feeny.ai/job/technical-account-executive-resend-americas-hhc3a70ks1c0) — Americas
- [Security Engineer, Platform](https://feeny.ai/job/security-engineer-platform-resend-americas-rv7ds8vab5m2) — Americas
- [Security Engineer, Platform](https://feeny.ai/job/security-engineer-platform-resend-europe-yrbvfw0dnpjk) — Europe
- [Product Engineer](https://feeny.ai/job/product-engineer-resend-europe-ehnfpbpsern0) — Europe
- [Product Engineer](https://feeny.ai/job/product-engineer-resend-americas-9qhpk5rnzzkz) — Americas
- [Backend Engineer (MTA), Trust & Safety](https://feeny.ai/job/backend-engineer-mta-trust-safety-resend-americas-dppgvg38vbg2) — Americas