---
title: 'Customer Success Engineer at Scandit'
canonical: 'https://feeny.ai/job/customer-success-engineer-scandit-boston-1583qavmwmpw'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Success Engineer at Scandit

- **Company:** Scandit
- **Location:** Boston, MA
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.scandit.com/careers/job-description/?gh_jid=8300293

## Job description

Customer Success Engineer, Scandit USA

Imagine the what. Build the how.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to businesses in a variety of industries.

## Your opportunity

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.

This is a more technical Customer Success role than most.

You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.

Travel and location setup

Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.

Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.

Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.

## What you'll do

- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
- Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work

Must have

- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching

## Nice to have

- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and Marketing
- Background as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code

## How we hire

- A 30 to 45 minute call with our Talent Acquisition Manager
- A 30 to 45 minute conversation with the hiring manager
- A 1-hour technical interview with a member of the team (no preparation needed)
- A 1-hour panel presentation of a case study, sent at least 5 days before

## Why Scandit

- Certified "Great Place to Work" in 7 countries
- Smart, people-first culture
- Flexible office, hybrid, or home working
- Individual equity plan in a high-growth company
- Learning and development opportunities
- Offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo
- Plus benefits specific to your location

Imagine the What. Build the How.

“Everybody is welcome here” - Is a celebrated component of our DNA. At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We help you capture every opportunity. [www.scandit.com](http://www.scandit.com/)

## #LI-CB1

#customersuccess

#LI-Remote

## About Scandit

## Company Overview
- **One-liner**: Scandit provides a Smart Data Capture platform powered by vision AI that enables enterprises to capture and analyze barcode, ID, and label data from any smart device, turning physical-world data into real-time business decisions.
- **Entity Type**: Private (Series D)
- **Headquarters**: Zurich, Switzerland (Global HQ: Hardturmstrasse 18, 8005 Zurich)
- **Founded**: 2009
- **Founders**: Three researchers from MIT, ETH Zurich, and IBM Research (individual names not publicly listed on the company site)

## Core Business
- **Primary industry**: Enterprise Software / Smart Data Capture / Computer Vision
- **Target customers**: B2B, primarily large enterprises in retail, logistics, healthcare, air travel, and post/parcel sectors
- **Mission or purpose**: "Turn camera input into decision-making" — enabling workers and customers to blend physical and digital worlds with unmatched speed, accuracy, and intelligence.

## Products & Services
- **Smart Data Capture SDK & Frameworks**: Software development kits that add barcode, text, or ID scanning to any iOS or Android app in under 5 minutes. Handles 80bn scans annually across low light, damage, distance, and glare conditions. Includes AR guidance and intent detection.
- **Scandit Express (turnkey app)**: Pre-built mobile application for rapid deployment of scanning workflows.
- **Shelf Intelligence & Execution**: AI-powered planogram and price compliance, expiry management & markdowns, and stock detection to boost on-shelf availability to over 95%.
- **Intelligent In-store Picking**: Increases fulfillment capacity by up to 4.6% without additional headcount, optimizing cost per order and service levels using existing labor hours.
- **ID Scanning & Validation**: Fast, accurate, and secure ID scanning and validation processed on-device for maximum privacy. ISO 27001 certified.
- **Scandit Agent Skills**: Brings 15 years of barcode, label, and ID scanning expertise into coding agents for custom integrations and pre-built components.
- **Retail Insights by Vision AI**: Turns visual store data into real-time inventory visibility and prioritized actions, increasing store revenue by up to 2% and cutting waste by up to 40%.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of over $273M (Series D led by Warburg Pincus).
- **Notable Investors/Partners**: Warburg Pincus (lead investor). Other investors include GV (Google Ventures), NGP Capital, and others from earlier rounds.
- **Growth Signals**:
  - Trusted by over 2,100 customers worldwide.
  - Active on more than 170 million mobile devices.
  - Processes over 50 billion scans per year.
  - Achieved NPS score of +65.
  - Job postings up +66.7% year-over-year (10 active postings as of mid-2025).
  - Offices in 7 countries: Switzerland, UK, USA, Finland, Poland, Japan, and Italy.

## Competitive Advantages
- **Deep Computer Vision Moat**: Proven at 80bn scans a year with ability to read barcodes in extreme conditions (low light, damage, distance, glare) — a 15-year R&D head start.
- **On-Device Processing**: All ID scanning and validation happens on-device (ISO 27001 certified), ensuring maximum privacy and offline capability.
- **Platform Agnostic**: Works on any smart device (smartphones, handhelds, fixed cameras, drones) — no proprietary hardware lock-in.
- **End-to-End Solution**: From SDKs and turnkey apps to shelf intelligence and retail insights, covering both data capture and actionable analytics.
- **Enterprise-Grade Support**: Includes trials, solution design, integration, and customer success support in the standard offering.

## Strategic Focus
- **Expanding Retail Intelligence**: Moving beyond barcode scanning into AI-driven shelf monitoring, planogram compliance, and waste reduction — targeting grocers, convenience stores, pharmacies, and DIY.
- **Supply Chain & Logistics Optimization**: Deepening capabilities in in-store picking and fulfillment to boost capacity without headcount increases.
- **Global Scale**: Growing office footprint (recent additions in Poland, Italy) and customer base (2,100+ customers) across retail, logistics, healthcare, and air travel.
- **Developer Ecosystem**: Launching "Scandit Agent Skills" to embed scanning expertise into coding agents, lowering integration barriers for new customers.

## Why Work Here
- **Culture & Values**: Emphasizes innovation, pioneer spirit, team spirit, dedication, getting things done, and having fun. Described as "human, warm, and collaborative."
- **Work Model**: Flexible — "Work at home, at the office or hybrid."
- **Global Team**: Employees across 5 continents with memorable global gatherings (e.g., 2024 global team outing in Croatia).
- **Recognition**: Certified "Great Place to Work" in 7 countries: Switzerland, UK, USA, Spain, Finland, Poland, and Italy.
- **Engineering Culture**: Strong emphasis on big brains having freedom to think, innovation hackathons, and collaboration with brilliant minds. Alumni go to top tech companies (Amazon, Google, Meta, Apple).
- **Perks**: "Share in our success" culture, legendary team outings, and a space to stretch yourself.

## Sources
1. [scandit.com](https://www.scandit.com/)
2. [scandit.com/company](https://www.scandit.com/company/)
3. [scandit.com/careers](https://www.scandit.com/careers/)
4. [LinkedIn - Scandit](https://www.linkedin.com/company/scandit)

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