---
title: 'Customer Success Engineer at Sprig'
canonical: 'https://feeny.ai/job/customer-success-engineer-sprig-san-francisco-618ny9bccmmy'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Engineer at Sprig

- **Company:** Sprig
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/sprig/629c9736-8d00-4245-9c6c-d0629f35d2bc

## Job description

## ABOUT SPRIG

Sprig is the customer survey platform, rebuilt around AI agents.

For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.

We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.

Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.

Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.

The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.

## ABOUT THE ROLE

As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.

This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.

This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.

This is a hybrid role based in our San Francisco office 4x per week.

## YOUR IMPACT

- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

## YOUR STRENGTHS

- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus

## BENEFITS & PERKS

- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.

## OUR COMMITMENT TO DIVERSITY AND INCLUSION

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.

## EMPLOYEE PAY DISCLOSURE

The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.

***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***

## About Sprig

## Company Overview
- **One-liner**: Sprig is an enterprise research platform powered by AI agents that helps companies design, field, and synthesize customer surveys and product feedback at scale.
- **Entity Type**: Private (funding stage not publicly disclosed; estimated to be Series B or later based on growth signals)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: Year not publicly available, but company has been active since at least 2021
- **Founders**: Ryan Glasgow (CEO)

## Core Business
- **Primary industry**: Customer research platform / Product experience analytics (SaaS)
- **Target customers**: B2B, serving mid-market to enterprise companies, particularly product teams, UX researchers, and market research departments
- **Mission or purpose statement**: To rebuild the research platform and help teams move from question to evidence faster, turning research into a competitive advantage

## Products & Services
- **Sprig Platform (Enterprise Research Platform)**: A unified SaaS platform that replaces fragmented survey tools with an end-to-end system for customer surveys, market research, experience measurement, journey research, concept testing, and prototype testing.
- **Sprig AI Agents**: Three specialized AI agents that automate key stages of research:
  - **Design Agent**: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires.
  - **Field Agent**: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel.
  - **Synthesize Agent**: Transforms responses into evidence-backed reports, themes, and recommendations.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Not publicly available (revenue not disclosed)
- **Notable Customers**: Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, Robinhood
- **Growth Signals**: 
  - Named #30 on Fortune Best Small Workplaces™ 2023
  - Named #72 on Fortune Best Workplaces in the Bay Area™ 2023 (Small And Medium)
  - 97% of employees say it is a great place to work (vs. 57% at typical U.S. companies)
  - 100% employee ratings on several Great Place To Work® survey dimensions
  - Rapid customer acquisition among high-profile tech companies

## Competitive Advantages
- **AI-first approach**: Unlike traditional survey platforms (SurveyMonkey, Qualtrics), Sprig embeds AI agents at every stage—design, fielding, and synthesis—dramatically reducing manual work and time-to-insight.
- **Unified workflow**: Replaces the need to stitch together separate tools for survey creation, distribution, and analysis with a single integrated platform.
- **Adaptive surveys**: The Field Agent personalizes questions in real time, yielding higher-quality data than static forms.
- **Enterprise trust**: Strong adoption by well-known, demanding tech companies serves as a powerful social proof and reference base.

## Strategic Focus
- **Scaling toward category leadership**: As stated on their careers page, they aim to become "the leader in customer surveys."
- **Deepening AI capabilities**: Continuing to invest in AI agents to automate more of the research lifecycle and deliver faster, more defensible insights.
- **Expanding enterprise footprint**: Targeting larger organizations and more complex research use cases beyond product feedback (e.g., market research, strategic studies).

## Why Work Here
- **Culture**: Certified as a Great Place To Work®; 97% of employees report it is a great place to work. Highlights include management competence, appreciation for good work, and opportunities for special recognition.
- **Work environment**: Office-based in San Francisco with a collaborative culture ("our San Francisco office in between bug bashes").
- **Team size**: Small company (~42 U.S.-based employees as of April 2026), offering high ownership and responsibility.
- **Engineering culture**: Head of Engineering is actively involved in product showcases; emphasis on "ambitious builders" who want to shape the future of product creation.
- **Notable perks**: Facilities contribute to a good working environment; employees have opportunities to take on extra responsibility and are given recognition.
- **Ideal for**: Engineers, product managers, and researchers who want to work on cutting-edge AI applications in a fast-paced, small-team environment with significant impact.

## Sources
1. [sprig.com - Company Overview](https://www.sprig.com/company)
2. [sprig.com - What is Sprig](https://sprig.com/what-is-sprig)
3. [sprig.com - Careers](https://sprig.com/careers)
4. [greatplacetowork.com - Sprig Profile](https://www.greatplacetowork.com/certified-company/7038507)

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