---
title: 'Customer Success Engineer at Stedi'
canonical: 'https://feeny.ai/job/customer-success-engineer-stedi-in-the-xc65j226c00f'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Engineer at Stedi

- **Company:** Stedi
- **Location:** IN the, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/stedi/60f6fff4-4ea1-4daf-bb16-3a0835dbb400

## Job description

## WE'RE BUILDING A NEW HEALTHCARE CLEARINGHOUSE

Stedi is building the first new healthcare clearinghouse in decades. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. Clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Until Stedi, the space was occupied entirely by a small group of legacy players, built on outdated, often pre-internet technology.

Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp https://ramp.com/data/top-saas-vendors-on-ramp-march-2026 as one of the fastest-growing SaaS vendors.

We have lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more. To learn more about how we work, watch our founder Zack’s interview with First Round Capital https://www.youtube.com/watch?v=IO6sR-i5rSs.

## WHAT WE ARE LOOKING FOR

We’re growing our Customer Success Engineering team. This team is the face of the organization. You’ll work directly with customers to help them get the most out of Stedi, and you’ll bring what you learn back to the rest of the company to shape how we build and improve the product. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap.

## WHO YOU ARE

- You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
- You have a product mindset. You go beyond helping customers with the task at hand. You are able to intuitively understand product gaps and are able to articulate those to the engineering and product teams, and ensure those requirements satisfy the customer's needs.
- You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough.
- You have deep customer empathy. You can quickly understand a customer’s needs while also having the ability to get into the weeds on technical areas of a product to ensure they’re getting the most value. You keep customers at the center of your work and always prioritize customer relationships.
- You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours.
- You have experience in customer-facing roles: Ideally within customer success, technical support, or adjacent roles.
- You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.
- You have subject matter expertise in revenue cycle management or are excited to learn. Bonus points if you have experience working at an RCM company and understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs.

## WHAT YOU'LL DO

- Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible.
- Collaborate with customers via dedicated Slack channels.
- Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.
- Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.
- Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.
- Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.

The annual compensation range for this role is $120,000-$200,000. For roles with a variable component, the range provided is the role’s On Target Earnings ("OTE") range, which means that the range is inclusive of the sales commissions or bonus target and annual base salary. This range may be inclusive of multiple experience levels at Stedi and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, location, and qualifications. Please reach out to your recruiter with any questions.

We’ve been made aware of individuals impersonating the Stedi recruiting team. Please note:

- All official communication about roles at Stedi will only come from an @stedi.com http://stedi.com email address, or from our official identification verification partner, Persona, @frompersona.com http://frompersona.com.
- If you’re unsure whether a message is legitimate or have any concerns, feel free to contact us directly at careers@stedi.com.

We appreciate your attention to this and your interest in joining Stedi.

At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.

## About Stedi

## Company Overview
- **One-liner**: Stedi is the only programmable healthcare clearinghouse, offering modern APIs to automate healthcare transactions such as real-time eligibility checks, claims processing, and enrollment for over 3,400 U.S. payers.
- **Entity Type**: Private (Series B / multiple rounds)
- **Headquarters**: New York, New York, United States
- **Founded**: 2017
- **Founders**: Zack Kanter

## Core Business
- **Primary industry**: Healthcare IT / Healthcare Clearinghouse
- **Target customers**: B2B – healthcare technology businesses, digital health startups, and established healthcare organizations that need to exchange mission-critical billing and insurance transactions with payers.
- **Mission or purpose**: “Bring best-in-class software standards to healthcare transactions: fast APIs, reliable connections, scalable architecture, meticulous engineering.”

## Products & Services
- **Programmable Healthcare Clearinghouse (API-first platform)**: Supports all major EDI transactions (270/271 eligibility, 837 claims, 835 ERA, 276/277 claim status, 277CA acknowledgments, 275 attachments, and more) via JSON-native, well-documented APIs.
- **Stedi Agent / MCP Server**: AI-native tool that gives AI agents plug-and-play access to clearinghouse workflows.
- **Transaction Enrollment API**: Eliminates paperwork by automating payer enrollment via API or CSV, including requirements gathering, signatures, and follow-up.
- **Paper Claim Submission**: CMS-1500 and UB-04 claims that Stedi prints and mails to payers.
- **Real-time & Batch Processing**: Batch and real-time eligibility checks with insurance discovery, MBI lookup, COB checks, and claim status checks.
- **Automated ERAs (835)**: Electronic Remittance Advice with streamlined transaction enrollment.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding – $144.98 million (as of latest round in December 2024)
- **Notable Investors/Partners**: Stripe (led Series B in Dec 2024), Addition, Union Square Ventures (USV), Bloomberg Beta, First Round Capital, Susa Ventures, VTF Capital
- **Growth Signals**: Headcount grew 148.2% year-over-year to 115 employees; operates in 10 countries; 19 active job postings; LinkedIn followers up 167.2% year-over-year; high employee rating (5.0/5.0 on 8 reviews).

## Competitive Advantages
- **Only programmable healthcare clearinghouse** – offers modern APIs alongside traditional EDI, enabling seamless adoption for both digital-native and legacy organizations.
- **Broadest payer coverage** – connects to over 3,400 payers including Medicare, Medicaid, and commercial plans.
- **API-first, AI-ready** – JSON-native APIs with MCP server for AI agent integration; designed for high-performance, cloud-native architecture (AWS, multi-region).
- **Enterprise-grade security** – HITRUST certified, SOC 2 compliant, HIPAA compliant, multi-factor authentication, 99.9% uptime SLA with automatic failover.
- **Real-time support** – dedicated Slack/Teams channel per customer with average response under 10 minutes.

## Strategic Focus
- **AI integration** – building AI-native capabilities (Stedi Agent/MCP) to automate clearinghouse workflows.
- **Coverage expansion** – continuing to add payer connections and simplify enrollment processes.
- **Scaling infrastructure** – maintaining high-performance, multi-region architecture to support growing transaction volumes.

## Why Work Here
- **Culture**: High ownership, constant curiosity, elimination of toil, customer obsession, and “write important things down” – documented in their operating principles.
- **Compensation**: Targets 90th percentile cash plus equity; meaningful equity grants for all employees.
- **Benefits**: Top-of-market comp, daily lunch, flexible PTO, medical/dental/vision insurance, globally distributed team (remote-first with hubs in US, Canada, NZ, Europe).
- **Engineering culture**: “Lightning in a bottle” – engineers and designers shipping weekly; lean business team; passion for automation. Employee reviews give 5.0/5.0 overall (Comp: 4.8, Culture: 4.8, Work-Life: 4.4).

## Sources
1. [Stedi.com – Overview](https://www.stedi.com/)
2. [Stedi.com – Careers](https://www.stedi.com/careers)
3. [LinkedIn – Stedi Company Page](https://www.linkedin.com/company/stedi-inc)
4. [CB Insights – Stedi](https://www.cbinsights.com/company/stedi)

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