---
title: 'Customer Success Engineer at Veeam Software'
canonical: 'https://feeny.ai/job/customer-success-engineer-veeam-software-germany-941paxwk312j'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Engineer at Veeam Software

- **Company:** Veeam Software
- **Location:** Germany
- **Work type:** remote
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.eu.greenhouse.io/veeamsoftware/jobs/4744226101

## Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

## About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

## What You’ll Do

- Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
- Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
- Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
- Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

## What You’ll Bring

- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
- Advanced level of English and German
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.

## What You’ll Get

- Comprehensive Financial Security – Company-sponsored retirement savings, life insurance, and accident coverage to help protect you and your family.
- Generous Time Off – Enjoy 30 vacation days per year, plus company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care.
- Wellbeing & Mental Health Support – Access confidential counseling and professional support services through our Employee Assistance Program for employees and their families.
- Make an Impact Beyond Work – Receive paid volunteer time each year through the Veeam Cares program to support causes that matter to you.
- Healthcare & Wellness Benefits – Benefits include healthcare support and wellbeing-focused programs designed to help you thrive both personally and professionally (effective September 2026).
- Additional Lifestyle Perks – Enjoy benefits that support your everyday wellbeing, including lifestyle-focused programs and employee-friendly perks (effective September 2026).

Please note: If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position.

## #LI-MM1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

## About Veeam Software

## Company Overview
- **One-liner**: Veeam is the Data and AI Trust Company, delivering a unified trust layer that connects data, identities, access and resilience so enterprises can safely accelerate AI at scale.
- **Entity Type**: Private (owned by Insight Partners)
- **Headquarters**: Seattle, WA, US
- **Founded**: 2006
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Data resilience, data protection, cybersecurity, AI trust
- Target customers: B2B – enterprise organizations (over 550,000 customers globally)
- Mission / purpose: “Help organizations make their data understood, secured, and resilient so they can innovate with confidence and scale AI responsibly” [careers.veeam.com](https://careers.veeam.com/)

## Products & Services
- **Veeam Data Platform** – SaaS and on-premises solution for backup, recovery, data security posture management (DSPM), and AI TRiSM (Trust, Risk, and Security Management). Recognized as a leader in Gartner Magic Quadrant for Data Protection (2026) and Forrester Wave for Data Resilience Solutions (Q4 2024) [veeam.com](https://www.veeam.com/)
- **Veeam Backup for Salesforce / Microsoft 365 / etc.** – Specialized backup and recovery for cloud SaaS applications (implied by market leadership in data protection)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: 550,000+ customers; 7,000+ employees globally (as of 2026) [careers.veeam.com](https://careers.veeam.com/)
- **Notable Investors / Partners**: Insight Partners (owner), Gartner, Forrester, IDC (analyst recognition)
- **Growth Signals**: 45% year-over-year business growth in India; offices in 30+ countries; continued expansion of AI trust capabilities; #1 global market share in data protection (2H2025) [veeam.com](https://www.veeam.com/) [careers.veeam.com](https://careers.veeam.com/locations)

## Competitive Advantages
- #1 global market leader in data protection (by revenue/market share) with broad analyst validation (Gartner, Forrester, IDC)
- Unified trust layer combining data resilience, identity, access, and AI safety – a differentiated position as “Data and AI Trust Company”
- Large, loyal customer base (550,000+) including many Fortune 500 companies
- Strong R&D hubs in Czechia, India, Poland, Romania, and U.S. enabling continuous innovation

## Strategic Focus
- “Building the foundation for safe AI at scale” – integrating data resilience, security posture management, and AI governance (AI TRiSM)
- Expanding cloud, SaaS, and cybersecurity solutions; growing engineering and sales teams globally
- Accelerating revenue growth in key markets (e.g., India) and deepening partner ecosystem

## Why Work Here
- **Culture**: Great Place to Work certified – 81% of employees say it’s a great place to work (vs. 57% at typical U.S. company). Values: fearlessly curious, collaborative, real impact [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/1379457)
- **Work Policy**: Many roles are remote (e.g., Campaign Marketing Specialist, Client Executive, Field Sales), with offices in 30+ countries including Seattle, San José (Costa Rica), Prague, Bangalore, Warsaw, and Bucharest
- **Notable Perks**: “People are given a lot of responsibility,” “People care about each other,” “I can take time off when necessary” (employee survey); benefits page available at Veeam careers site [careers.veeam.com](https://careers.veeam.com/)
- **Engineering Culture**: Primary roles are software engineers, product managers, developers, and cybersecurity experts building the platform; strong emphasis on innovation and pushing boundaries

## Sources
1. [careers.veeam.com – Careers at Veeam](https://careers.veeam.com/)
2. [veeam.com – Veeam Homepage](https://www.veeam.com/)
3. [careers.veeam.com – About Us (Why Veeam)](https://careers.veeam.com/?ad=about-us)
4. [careers.veeam.com – Locations](https://careers.veeam.com/locations)
5. [greatplacetowork.com – Veeam Certified Company](https://www.greatplacetowork.com/certified-company/1379457)

## Other roles at Veeam Software

- [Customer Care AI Analyst Intern - Summer 2027](https://feeny.ai/job/customer-care-ai-analyst-intern-summer-2027-veeam-software-columbus-xgrcx3sxxtzx) — Columbus, OH
- [Services Portfolio Management Intern- Summer 2027](https://feeny.ai/job/services-portfolio-management-intern-summer-2027-veeam-software-san-jose-skyxhp3yey13) — San Jose, CA
- [Launch Strategy Marketing Intern - Summer 2027](https://feeny.ai/job/launch-strategy-marketing-intern-summer-2027-veeam-software-georgia-th8t6ka8x40j) — Georgia, United States
- [Campaign Marketing Intern - Summer 2027](https://feeny.ai/job/campaign-marketing-intern-summer-2027-veeam-software-georgia-0yw62sddn8yv) — Georgia, United States
- [Talent Growth and Inclusion Intern- Summer 2027](https://feeny.ai/job/talent-growth-and-inclusion-intern-summer-2027-veeam-software-washington-n6af0v7mddej) — Washington, DC
- [People & Culture AI Transformation Intern- Summer 2027](https://feeny.ai/job/people-culture-ai-transformation-intern-summer-2027-veeam-software-georgia-tcwrywjbpke3) — Georgia, United States
- [Compensation Intern - Summer 2027](https://feeny.ai/job/compensation-intern-summer-2027-veeam-software-georgia-n75qh8bnwrra) — Georgia, United States
- [AI/ML Intern Summer 2027](https://feeny.ai/job/ai-ml-intern-summer-2027-veeam-software-san-jose-zh37n5ewvzah) — San Jose, CA
- [Policy Engineering Intern- Summer 2027](https://feeny.ai/job/policy-engineering-intern-summer-2027-veeam-software-san-jose-kkga3ceyya8j) — San Jose, CA
- [Software Engineering Intern - Summer 2027](https://feeny.ai/job/software-engineering-intern-summer-2027-veeam-software-san-jose-szx1hvx2w8dt) — San Jose, CA