--- title: 'Customer Success Engineer, West Coast U.S. at Torq' canonical: 'https://feeny.ai/job/customer-success-engineer-west-coast-u-s-torq-united-states-e5gk6xjn1gcn' type: 'job' last_seen: '2026-11-09' --- # Customer Success Engineer, West Coast U.S. at Torq - **Company:** Torq - **Location:** United States - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/torq/jobs/6240590004 ## Job description Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. We are Torq - We’re transforming cybersecurity by putting powerful no-code automation in the hands of every security professional - helping them deliver stronger, faster protection in minutes. From the Fortune 10 to cutting-edge startups - Torq’s automation helps shorten threat response time by 70%, or reduce manual work by 75% for any security process. No wonder we’re doubling our customer base every few months and have grown our team over 200% in the past year. As a Customer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you’ll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product’s future. What You’ll Do: - Guide customers on their automation journey, ensuring seamless solution adoption and long-term success. - Provide expert technical support, resolving complex challenges and ensuring a world-class experience. - Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends. - Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients. What We’re Looking For: - 2+ years of hands-on experience with SOAR/Automation technologies or a similar role. - 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services. - Proven expertise in security, automation, scripting, and API integration. - A passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment. - Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable. If your experience aligns with most of these qualifications but not all, we encourage you to apply. Torq is building a company that values different perspectives and experiences, and we’re excited to learn how you could contribute to our success. Why Torq? At Torq, diversity is our strength. We are an equal-opportunity employer and welcome applicants regardless of race, religion, gender, age, or background. We’re committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table. As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy. #LI-Remote We build AI for a living,  and we encourage candidates to use it to prep, research, and sharpen their best work. But we're hiring humans, not chatbots. We want the real you.  Use AI to tighten your resume, prep for interviews, research Torq, and outline ideas for written responses. Show up as yourself for live interviews, final assessments (the voice, logic, and reasoning need to be yours), and anywhere we're evaluating how you think — not how you prompt. Excited about our vision and ready to make an impact as we grow? We'd love to see what you can bring to the team. As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy. ## About Torq ## Company Overview - **One-liner**: Torq provides an AI-powered Security Operations Center (SOC) platform that combines agentic insights and hyperautomation to triage, investigate, and respond to cyber threats at machine speed. - **Entity Type**: Private (Series D funding; $332M total funding; $1.2B valuation) - **Headquarters**: New York, United States - **Founded**: 2020 - **Founders**: Ofer Smadari, Leonid Belkind, Eldad Livni ## Core Business - **Primary industry**: Cybersecurity (AI SOC, Security Automation, Computer and Network Security) - **Target customers**: Large enterprises (Fortune 500/100), B2B, primarily Enterprise and SMB segments - **Mission**: To make security operations unstoppable by building the AI-native autonomous SOC platform ## Products & Services - **Torq Hyperautomation Platform**: Enterprise-grade low-code/no-code automation platform for security workflows, replacing legacy SOAR. - **Socrates AI SOC Analyst**: An AI agent that autonomously closes up to 90% of Tier-1 tickets and handles threat investigation using natural language. - **HyperSOC 2o (2025)**: The industry’s first AI SOC with a Multi-Agent System and native MCP (Managed Context Provider) support, enabling autonomous investigation and response. - **Agentic Response & Threat Hunting**: AI agents that cross-reference historical cases, recognize threat patterns, and perform autonomous remediation with human-on-the-loop oversight. ## Market Standing - **Valuation**: $1.2B (post-Series D, early 2026) - **Key Metric**: Annual revenue estimated at $80.0M (LinkedIn estimate); total funding $332M - **Notable Investors/Partners**: Merlin Ventures (led Series D), other undisclosed investors; customers include Fortune 100 companies - **Growth Signals**: - 300% year-over-year revenue growth - 200% employee growth (319 employees as of 2026, +52.8% YoY) - Named a Leader in KuppingerCole 2026 Leadership Compass for Emerging AI SOC - Gartner named Torq “the company to beat in AI SOC Agents for Threat Investigation” - Won Best Emerging Tech award at RSAC 2025 - Recognized by Forbes as a “cybersecurity standout” and one of America’s Best Startup Employers ## Competitive Advantages - **First-mover in AI SOC category**: Torq defines the autonomous SOC space with agentic AI, not just automation. - **Multi-Agent System (HyperSOC 2o)**: Unique ability to deploy specialized AI agents for different tasks (triage, investigation, response) with full transparency. - **Context Model**: Continuously updated, transparent context model that logs every decision, enabling auditability and control. - **Enterprise traction**: Fortune 100 logos in production, validated by Gartner and KuppingerCole as the leader. - **High customer satisfaction**: 4.8 rating on G2 and Gartner Peer Insights. ## Strategic Focus - **Federal market expansion**: Targeting U.S. government contracts. - **Multi-agent capabilities**: Extending through the RevRod acquisition (2026) to handle more complex agent interactions. - **Product innovation**: Continued development of agentic runbooks and autonomous threat hunting. - **Scaling globally**: Offices in Tel Aviv, London, and remote teams across U.S., Canada, Israel, and Europe. ## Why Work Here - **Culture**: “Proud and Humble,” “Win as One Team,” “Customer-First Mindset,” “Extreme Ownership.” Emphasizes collaboration, speed, and support. - **Work flexibility**: Remote-friendly with physical offices in Tel Aviv, London, and New York; hybrid options available. - **Recognition**: Named to Forbes’ Best Startup Employers in America and Business Insider’s “startups to bet your career on” list. - **Perks**: Competitive compensation, comprehensive medical/dental/vision, generous PTO, and a strong emphasis on work-life balance (“work-work balance” joke but serious about unplugging). - **Engineering culture**: Encourages use of AI tools for prep but hires humans; transparent hiring process; engineers work on cutting-edge AI SOC platform. ## Sources 1. [torq.io - About Page](https://torq.io/company/) 2. [torq.io - AI SOC Platform](https://torq.io/) 3. [torq.io - Careers](https://torq.io/careers/) 4. [Greenhouse - Jobs at Torq](https://job-boards.greenhouse.io/torq) 5. 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