--- title: 'Customer Success Executive at Carwow' canonical: 'https://feeny.ai/job/customer-success-executive-carwow-winnersh-qcwd4dqexprf' type: 'job' last_seen: '2026-09-13' --- # Customer Success Executive at Carwow - **Company:** Carwow - **Location:** Winnersh, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/Carwow/9f89a465-29c2-4af1-85b6-decbd2d298b1/application **Skills:** Pipeline Management, Car Auction Process, Negotiation, Customer Relationship Management, Automotive Industry Knowledge > The Customer Success Executive guides car sellers through the Carwow auction process, ensuring a smooth experience and maximizing sale chances. This role involves managing lead pipelines, reviewing listings for accuracy, providing expert advice, and handling negotiations while maintaining accurate records and collab... ## Job description Customer Success Executive ## OUR MISSION Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! ## CUSTOMER SUCCESS @ CARWOW We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process. ## KEY RESPONSIBILITIES - Manage a lead pipeline of potential customers looking to sell their car via our online auction. - Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction. - Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale. - Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform. - Handle negotiations & customer objections. - Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns. - Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed. - Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion. - Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow. ## KEY REQUIREMENTS - Experience working within a target focused environment and managing a pipeline independently. - Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds. - A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals. - Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up. - Ability to work independently and as part of a team, contributing to a positive and collaborative work environment. - Comfort working with various communication channels, including phone, email, live chat, and SMS. - Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week). - Hybrid working available, with a minimum requirement of 3 days per week in the office. - Enthusiasm for the automotive industry is a plus. ## BENEFITS - Competitive salary + commission - Company share options - Enhanced holiday package - 28 annual leave days - 1 day for your wedding - 1 day off when you move house - because moving is hard enough without work! - For your third year anniversary, get 30 days of annual leave per year - For your tenth year anniversary, get 35 days of annual leave per year - Option to buy 3 extra days of holiday per year - Pension scheme via Royal London - Vitality Private Healthcare - Life Assurance for (even more) peace of mind - Monthly coaching sessions with Spill - our mental wellbeing partner - Work from abroad for a month - Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies - Bubble childcare support and discounted nanny fees for little ones - The latest tech (Macbook or Surface) to power your gif-sending talents - Up to £500/€550 home office allowance for that massage chair you’ve been talking about - Generous learning and development budget to help you master your craft - Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. ## About Carwow ## Company Overview - **One-liner**: Carwow is an online car-changing marketplace that connects consumers with trusted dealers to buy new cars and sell their old ones, supported by one of the world’s most popular motoring YouTube channels. - **Entity Type**: Private (last funding round $52M led by Bessemer Venture Partners) - **Headquarters**: London, United Kingdom - **Founded**: Not provided in search results - **Founders**: James Hind, Alexandra Margolis, David Santoro ## Core Business - **Primary industries**: Online automotive marketplace, car-buying and car-selling services, automotive media and content - **Target customers**: B2C (consumers buying or selling cars) and B2B (car dealers and partners) - **Mission or purpose**: “The car-changing marketplace for life-changing moments” and “give total car confidence” (carwow.co.uk) ## Products & Services - **Carwow Marketplace**: An online platform where consumers configure a new car and receive competitive offers from thousands of trusted dealers – no haggling and no fees (SaaS / marketplace). - **Sell My Car Service**: A service that lets consumers list their used car and get offers from dealers, arranging collection upon acceptance (service). - **Carwow YouTube Channel**: One of the largest car channels on YouTube with 5.8 million subscribers and over 63 million monthly views, featuring drag races, reviews, and automotive news (content / media). - **Autovia Group (acquired 2024)**: Print magazines, additional websites, and a portfolio of automotive brands that extend reach across Europe (media / publishing). ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Total funding of $52M (most recent round, led by Bessemer Venture Partners) - Gross Merchandise Value (GMV): nearly £3 billion worth of cars bought on the site in the last year; £1.8 billion in cars listed via Sell My Car - **Notable Investors / Partners**: Bessemer Venture Partners (early backer of LinkedIn and Shopify); also “industry-leading investors” (carwow.co.uk) - **Growth Signals**: - 50%+ year-over-year growth - 12 million active users with an “Excellent” Trustpilot rating - 500 employees and counting - Expanded to Germany, Spain, and Portugal - Acquisition of Autovia in 2024 (1.1 billion annual YouTube views, 1.2 million print copies sold, 100 million website visits/year) ## Competitive Advantages - **Massive organic content engine**: The Carwow YouTube channel is a top driver of brand awareness and trust, generating over 63 million monthly views and 9 million subscribers. - **Dual-sided marketplace**: Strong network effects between car buyers and dealers, with a reputation for transparency and “no haggling” model. - **Scale and cross-border reach**: Presence in UK, Germany, Spain, and Portugal plus the Autovia portfolio gives Carwow a European‑wide footprint that competitors struggle to match. - **Trust and customer satisfaction**: 12 million active users and an “Excellent” Trustpilot rating differentiate the brand from other car-buying services. ## Strategic Focus - Scaling the **Sell My Car service** in the UK and accelerating European operations. - Leveraging **AI and data** to drive product innovation and commercial growth (as highlighted by CTO Hizam Sahibudeen). - Continuing to grow and monetise the **Carwow content ecosystem** (YouTube, magazines) as a lead‑generation funnel. - Building a **people‑centric engineering culture** and investing in DEI initiatives to attract top tech talent. ## Why Work Here - Named one of the **Culture 100** – recognised as one of the world’s most progressive tech businesses for building a people‑focused environment. - **Benefits**: Share options, flexible working, £500/€550 home‑office budget, private medical insurance, generous learning and development budget, “Work from anywhere for 1 month” scheme, family‑friendly policies, mental health first aiders and coaching. - **DEI commitment**: Membership in BYP Network (Black Young Professionals), employee‑led Diversity Committees, bi‑annual DEI surveys, fundraising for charities. - **Engineering culture**: CTO-led focus on AI‑native practices and data‑driven decision‑making; engineering blog and data science blog available. - **Offices in London, Munich, Porto, and Winnersh** – hybrid and flexible working arrangements. ## Sources 1. [carwow.co.uk](https://www.carwow.co.uk/about-us?device=m) – About Carwow (company overview, funding, growth) 2. [carwow.co.uk](https://www.carwow.co.uk/jobs) – Careers page (perks, values, 500 employees, Culture 100) 3. [carwow.co.uk](https://www.carwow.co.uk/) – Homepage (product description, FAQ, how it works) 4. [carwow.co.uk](https://www.carwow.co.uk/team) – Team page (leadership, CTO focus on AI, founders) 5. [uk.linkedin.com](https://uk.linkedin.com/company/carwow) – LinkedIn (HQ location, company type, size) ## Other roles at Carwow - [Customer Service Team Lead](https://feeny.ai/job/customer-service-team-lead-carwow-porto-hs0a2524996h) — Porto, Portugal - [Partnership Account Director](https://feeny.ai/job/partnership-account-director-carwow-united-kingdom-qw5nx2x0b44x) — United Kingdom - [Director of Product Design](https://feeny.ai/job/director-of-product-design-carwow-london-4nb2fm2z4081) — London, United Kingdom - [Outbound Sales Representative](https://feeny.ai/job/outbound-sales-representative-carwow-bournemouth-42y9dssgr8te) — Bournemouth, United Kingdom - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-carwow-winnersh-rck05e6m34rm) — Winnersh, United Kingdom - [Product Manager](https://feeny.ai/job/product-manager-carwow-london-6a9g0n4fb5m8) — London, United Kingdom - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-carwow-london-egkehq4xn0af) — London, United Kingdom - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-carwow-london-nmyc555hrtnc) — London, United Kingdom - [People Operations Specialist](https://feeny.ai/job/people-operations-specialist-carwow-london-gh597d36123e) — London, United Kingdom - [Sales Executive](https://feeny.ai/job/sales-executive-carwow-bournemouth-jyxyab27hz4r) — Bournemouth, United Kingdom