---
title: 'Customer Success Executive at QGenda'
canonical: 'https://feeny.ai/job/customer-success-executive-qgenda-atlanta-4q565ma28c9y'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Executive at QGenda

- **Company:** QGenda
- **Location:** Atlanta, GA
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/qgenda/jobs/5435420008

## Job description

## Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/).

## About Your Role

The Customer Success Executive works within our Customer Experience (CX) organization and provides exceptional program management to QGenda’s highest-value customers by driving adoption of QGenda product features and functionality to deliver measurable business outcomes, increase customer stickiness, and reduce churn risk.

By partnering closely with super users and executive sponsors, the Customer Success Executive ensures the QGenda platform is meeting enterprise needs while expanding realized value across the organization. The CSX is responsible not only for driving adoption, but also for helping customers define success metrics, track progress, and understand the operational and financial value achieved through QGenda.

Customer Success Executives leverage best practices, customer insights, and deep QGenda product knowledge when leading post go-live initiatives. They develop trusted advisor relationships with key stakeholders, clearly articulate outcomes and ROI to executive audiences, and open the door for system-wide growth opportunities grounded in demonstrated customer value.

## How You’ll Make an Impact

As a critical member of the Customer Success team, you will strategically guide enterprise customers through their QGenda journey, utilizing personal touch, technical expertise, and outcome-oriented engagement to increase adoption, drive expansion, demonstrate realized value, and ensure long-term customer retention.

Core Responsibilities:

- Own success, renewal, and long-term value realization across an assigned portfolio of enterprise customers, maintaining continuous visibility into account health, risks, and growth opportunities
- Partner with customers to define success metrics and baseline outcomes, track progress over time, and connect QGenda usage to measurable operational, financial, or workforce impact
- Drive adoption and optimization of the QGenda platform in service of customer-defined outcomes, not just feature utilization
- Proactively identify emerging risks early and serve as the primary point of escalation for assigned accounts, exercising independent judgment to align internal teams and resolve complex issues
- Lead the development and execution of recovery or “get well” plans when accounts are at risk, remaining accountable through resolution
- Build and maintain trusted relationships with customer executive and operational leaders, earning credibility through preparation, insight, and clear points of view
- Lead Executive Business Reviews and other strategic engagements, presenting a data-backed narrative on realized value, risks, and recommended next actions aligned to customer priorities
- Support expansion and renewal conversations through demonstrated outcomes and executive-level value articulation
- Establish and maintain structured engagement and governance cadences that ensure predictable execution, clear communication, and alignment across stakeholders
- Ensure compliance with Customer Success operating standards, including accurate Account Success Plans, health indicators, success metrics, and reporting within the Customer Success Platform (Planhat)
- Prepare for and actively participate in internal Key Account Reviews, clearly communicating account health, value realization, risks, and recommended actions to leadership
- Collaborate cross-functionally with Product, Support, Sales, and other teams to advocate for customer needs and drive aligned execution

Key Duties:

- Independently and confidently manages a portfolio of highly complex accounts, including large-scale, multiple-product deploys with unique or technically complicated business cases and/or ARR of $1M+ per customer
- Manages multiple key stakeholders, including internal, external, and executive leadership, for influence across all levels of an organization
- Acts as a QGenda platform master who can be brought into any situation to provide technical/functional expertise both internally and externally
- Holds a detailed understanding of the business case, technical capabilities, and market strategy for each product in QGenda's product suite
- Independently and confidently manages high-level customer escalations; identifies risk and drives mitigation strategies and get-well plans across QG leadership and teams
- Confidently resolves communication breakdowns with the ability to bridge the differences between stakeholders quickly
- Develops new ways of communicating technical information to various audiences; Creates repeatable SOPs, best practices, processes, templates, and systems for others to use
- Develops newer CSX employees by supporting employee growth and providing feedback to both them and to their managers
- Fully understands IT landscape of healthcare enterprises and strategically leverages this knowledge to drive expansion and integration while mitigating risk
- Portfolio demonstrates consistent NRR growth year over year
- Executes Key Account Reviews on-time and with minimal support; drives strategy and execution for Executive Business Reviews without significant support
- Leverages thorough knowledge of the the Customer Success Platform (Planhat) to implement new processes, metrics, and KPIs for CSX accounts

## Who You Are

- Strong executive presence with the ability to lead complex customer conversations and influence outcomes at multiple organizational levels
- Ability to translate customer business goals into technical and workflow solutions that deliver measurable value
- Proven judgment in managing ambiguity, prioritizing effectively, and balancing strategic thinking with operational rigor
- Strong analytical and communication skills, with the ability to clearly articulate outcomes, risks, and ROI
- Deep curiosity and growing expertise in healthcare operations, workforce management, and the healthcare IT ecosystem

## Experience You Bring

- Bachelor's Degree
- 2+ years of post-sales customer relationship management OR 2+ years of relevant healthcare industry experience
- Ability to travel for customer meetings, conferences, and other industry events

Not Required, but Nice to Have

- Experience with Customer Success Platforms (i.e. PlanHat)
- Experience/exposure to healthcare market and IT ecosystem

Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- 401(k) with company match
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

## About QGenda

## Company Overview
- **One-liner**: QGenda provides a unified, AI-powered workforce management platform purpose-built for the healthcare industry.
- **Entity Type**: Private (bootstrapped/self-funded; no disclosed venture capital funding)
- **Headquarters**: Atlanta, Georgia, USA
- **Founded**: 2006
- **Founders**: Greg Benoit

## Core Business
- **Primary industry/industries**: Healthcare workforce management software.
- **Target customers**: B2B – physician groups, hospitals, academic medical centers, and enterprise health systems (over 4,500 organizations).
- **Mission or purpose statement**: “Take care of the people who take care of your patients.”

## Products & Services
- **QGenda Credentialing**: Automates provider credentialing to shorten turnaround times and accelerate time to revenue.
- **QGenda Advanced Scheduling for Providers**: Rule-based, automated scheduling for physicians.
- **QGenda Advanced Scheduling for Nurse & Staff**: AI-driven scheduling to reduce premium labor costs and improve retention.
- **QGenda On-Call Management**: Centralizes on-call schedules across the enterprise for accurate visibility.
- **QGenda Time & Attendance**: Automates time capture, approval, and complex pay calculations, integrating with scheduling.
- **QGenda Clinical Capacity Management**: Manages exam room utilization to increase throughput and control real estate costs.
- **QGenda Insights**: Workforce analytics layer providing data visualizations for workforce and space planning.
- **QGenda AI**: AI chat assistant for schedule changes, predictive staffing, and natural-language reporting.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, no disclosed funding rounds).
- **Key Metric**: Over 4,500 customers; the platform serves more than 850,000 physicians, nurses, and staff.
- **Notable Investors/Partners**: Not disclosed (no institutional investors identified in public sources).
- **Growth Signals**: 
  - Headcount of 800+ employees across the US (as of recent careers page).
  - Recognized multiple years on Deloitte Fast 500™, Georgia Fast 40, Atlanta Journal-Constitution Top Workplace.
  - CEO Greg Benoit named 2018 EY Entrepreneur of the Year.

## Competitive Advantages
- **Healthcare-only focus**: Built from the ground up for healthcare, not adapted from generic workforce management.
- **Unified platform**: Bridges HRIS and EHR systems, providing a single source of truth for workforce data across credentialing, scheduling, on-call, time & attendance, and capacity management.
- **AI-native**: Embedded AI for predictive scheduling, real-time shift swaps, and natural-language analytics.
- **Scalability**: Serves large enterprise health systems and academic medical centers with end-to-end presence at 100+ sites.

## Strategic Focus
- Deepen AI capabilities to further reduce administrative burden and optimize labor spend.
- Expand platform adoption by continuing to unify credentialing, scheduling, time tracking, and analytics into a single workflow.
- Grow customer base beyond the current 4,500 organizations, particularly in larger health systems.

## Why Work Here
- **Culture**: Ranked as a Top Workplace in Atlanta; described as “customer obsessed, community dedicated, collaborative, and quick.”
- **Work model**: Hybrid (Atlanta and Ohio offices) or remote depending on position.
- **Benefits**: Fully company-paid medical, dental, and vision insurance; generous PTO; paid parental leave; 401(k) with match; cell phone stipend; Costco membership; professional development (leadership programs, tuition reimbursement via Western Governors University).
- **Engineering culture**: Building mission-critical software for healthcare; emphasis on innovation and impact.

## Sources
1. [qgenda.com](https://www.qgenda.com/)
2. [qgenda.com/careers](https://www.qgenda.com/careers/)
3. [qgenda.com/our-story-and-leadership](https://www.qgenda.com/our-story-and-leadership/)
4. [job-boards.greenhouse.io/qgenda](https://job-boards.greenhouse.io/qgenda)
5. [linkedin.com/company/qgenda](https://www.linkedin.com/company/qgenda)

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