--- title: 'Customer Success & Implementation Mananager at TrustArc' canonical: 'https://feeny.ai/job/customer-success-implementation-mananager-trustarc-canada-7kjn5sb1mrq8' type: 'job' last_seen: '2026-10-19' --- # Customer Success & Implementation Mananager at TrustArc - **Company:** TrustArc - **Location:** Canada - **Compensation:** $90k–$110k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.lever.co/trustarc/d3f04408-3fdb-4a9a-9e6e-43281dae6ed3 ## Job description The Opportunity We're looking for a Customer Success & Implementation Manager to join TrustArc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with TrustArc. You'll teach their teams to configure TrustArc, use its AI-powered features and connect it to the systems where their personal data actually lives, so their privacy program delivers results they can show their leadership. This role carries no revenue target. A lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from TrustArc have it connected to their HR, CRM, marketing and support systems, so their DSARs, RoPA and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves. What You Will Do: - Manage enterprise implementations from kickoff through their lifecycle - Train customers to configure their own TrustArc platform across the portfolio of modules - Drive platform adoption across your portfolio. - Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work - Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team - Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows - Organize customer Feature Requests.  Capture each one with the business case and manage expectations with the customers - Be the primary contact and trusted advisor to your customers - Run business reviews that report on outcomes and adoption, not activity - Flag renewal risk early You are: - A systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots. - Technical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users - Driven by outcomes. You consider a project done when the customer is running it without you - Organized across many projects at once, and you keep Salesforce current without being chased What You Will Bring: - 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred). - Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations. - AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders. - Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients. - Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred. - Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption). - Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution. - Communication excellence: Executive-level presence with ability to engage both technical and business audiences. - Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence. - Training or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves - Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption). - SFDC, Gong, Claude savvy ## Nice to Have - Hands-on time with a privacy platform ( OneTrust, Securiti or similar) - Using AI assistants connected to business systems through MCP - Working knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice - Spanish fluency The Job What You Will Do: - Manage enterprise implementations from kickoff through their lifecycle - Train customers to configure their own TrustArc platform across the portfolio of modules - Drive platform adoption across your portfolio. - Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work - Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team - Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows - Organize customer Feature Requests.  Capture each one with the business case and manage expectations with the customers - Be the primary contact and trusted advisor to your customers - Run business reviews that report on outcomes and adoption, not activity - Flag renewal risk early You are: - A systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots. - Technical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users - Driven by outcomes. You consider a project done when the customer is running it without you - Organized across many projects at once, and you keep Salesforce current without being chased What You Will Bring: - 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred). - Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations. - AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders. - Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients. - Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred. - Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption). - Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution. - Communication excellence: Executive-level presence with ability to engage both technical and business audiences. - Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence. - Training or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves - Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption). - SFDC, Gong, Claude savvy ## Nice to Have - Hands-on time with a privacy platform ( OneTrust, Securiti or similar) - Using AI assistants connected to business systems through MCP - Working knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice - Spanish fluency ## About Us As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit [www.trustarc.com](http://www.trustarc.com). We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more. All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation! ## Equal Opportunity TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others. If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. ## About TrustArc ## Company Overview - **One-liner**: TrustArc provides an AI-powered data privacy management platform that automates compliance, reduces risk, and builds customer trust. - **Entity Type**: Private (Series D + recent Private Equity round; total funding $107M) - **Headquarters**: Walnut Creek, California, United States - **Founded**: 1997 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Data privacy management, compliance software, and data governance. - **Target customers**: B2B – mid-market to large enterprises across regulated industries. - **Mission or purpose**: To help organizations navigate the ever-changing privacy landscape by bridging the gap between privacy and data, enabling deeper insights, broader access, and continuous compliance. ## Products & Services - **TrustArc Privacy Management Platform**: A single, AI-driven platform (powered by Arc Intelligence) that automates end-to-end privacy program management – including policy creation, consent management, vendor risk assessment, data mapping, and incident response. - **Program Builder**: A guided, expert-built tool that helps organizations stand up or mature a privacy program mapped to the Nymity framework. - **Assurance & Certifications**: Elite compliance solutions and trust-building certifications (e.g., TRUSTe) that demonstrate accountability and reduce risk. - **Governance & Data Mapping**: Automated data discovery, classification, and lineage tracking to maintain continuous compliance. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual revenue $30M (latest estimate). Total funding $107M. - **Notable Investors/Partners**: Bregal Sagemount (led the $70M Series D), Accel, Icon Ventures, Baseline Ventures. Also partnered with leading venture firms for growth. - **Growth Signals**: 247 employees (+0.5% YoY); global team across 15 countries (Americas, Europe, Asia); 35,661 LinkedIn followers (yearly growth +4.6%); 80% decrease in privacy incidents reported by clients using TrustArc products. ## Competitive Advantages - **AI‑powered automation**: Arc Intelligence provides trusted, cited answers and reduces manual effort – clients see a 35% decrease in cost of proving compliance and 5‑week faster compliance. - **Deep privacy expertise**: Built on the Nymity framework, the platform offers prioritized, expert‑guided plans that reduce complexity. - **End-to-end coverage**: From assessments to certifications to ongoing monitoring, TrustArc covers the full privacy lifecycle, making it a single source of truth. - **Proven ROI**: Clients report $654k reduction in compliance costs and 80% fewer privacy incidents. ## Strategic Focus - **AI-first privacy management**: Continuing to embed generative AI and machine learning into the platform to keep pace with evolving global regulations (e.g., EU AI Act, GDPR, CCPA). - **Global expansion**: Scaling operations across more geographies and regulatory frameworks to serve multinational enterprises. - **Trust as a differentiator**: Strengthening the certification and assurance business to help clients turn privacy into a competitive advantage. ## Why Work Here - **Remote-first culture**: Most roles are remote (US, Canada, Philippines) with flexible arrangements. Headquarters in Walnut Creek, CA, but team distributed globally. - **Unlimited PTO** and robust cafeteria‑style benefits (health, dental, vision, HSA matching for US employees). - **Work-life balance rated 4.1/5**; culture rated 4.0/5 on employer review sites. - **Strong leadership**: Executive team with deep privacy and tech experience, backed by top venture firms (Accel, Icon Ventures). - **IMPACT team**: Employee‑led fun events, awards with cash prizes, and a collaborative atmosphere. - **Growth opportunities**: Room to learn privacy regulation and work on cutting‑edge AI compliance tools. ## Sources 1. [trustarc.com](https://trustarc.com/) 2. [jobs.lever.co/trustarc](https://jobs.lever.co/trustarc) 3. [trustarc.com/company/careers](https://trustarc.com/company/careers/) 4. [linkedin.com/company/trustarc](https://www.linkedin.com/company/trustarc) 5. [trustarc.com/company/leadership](https://trustarc.com/company/leadership/) ## Other roles at TrustArc - [Account Executive](https://feeny.ai/job/account-executive-trustarc-canada-64dyrtmv9h0q) — Canada - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-trustarc-canada-g0vka6h42eat) — Canada - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-trustarc-canada-69tg7ympyxdc) — Canada - [Associate Technical Account Manager I](https://feeny.ai/job/associate-technical-account-manager-i-trustarc-philippines-9w6jchbv9ca1) — Philippines