---
title: 'Customer Success Internship (German speaking) at Andercore'
canonical: 'https://feeny.ai/job/customer-success-internship-german-speaking-andercore-berlin-mhc4jjq2spvj'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Internship (German speaking) at Andercore

- **Company:** Andercore
- **Location:** Berlin, Germany
- **Employment:** internship
- **Work type:** onsite
- **Posted:** 2026-04-13
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/andercore/98a3d246-71ed-4981-8a20-0dc638143b14/application

**Skills:** German, English, Analytical skills

> As a Customer Success Intern in Berlin, you will architect and implement post-sales strategies for the DACH market, focusing on enhancing customer lifetime value through scalable processes and cross-functional alignment. You will manage end-to-end customer journeys, resolve complex challenges, and engage directly wi...

## Job description

## About Andercore

Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond. We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination. Where we are today:

- Strong triple-digit-million euro turnover
- Seven European markets live
- 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai

$40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks. We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.

## What You’ll Do

Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for the DACH market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion.

- Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating their lifetime value.
- Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements.
- Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence.
- Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small.
- Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps.
- Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience.

## Who You Are

You're a hands-on and execution-driven individual contributor with a proven track record of shaping outcomes in fast-paced environments. As a vital member of a small team, you're ready to make a significant impact on our customer success architecture and contribute directly to our disruptive mission in the DACH market.

- You are enrolled in a university or have recently graduated and you are looking to gain work experience in a fast paced venture backed environment (minimum 6 months).
- Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling.
- You are motivated and passionate about new ideas and possess a creative solution oriented mindset.
- Excellent analytical and communication skills in German and English. C1 German is required for this role.

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.

## About Andercore

## Company Overview
- **One-liner**: Andercore is an AI-driven trade platform that unifies sourcing, pricing, logistics, and financing for industrial supply in infrastructure, energy, and construction materials.
- **Entity Type**: Private (Series B)
- **Headquarters**: Berlin, Germany
- **Founded**: 2021
- **Founders**: Philipp Andernach and Elsa Cordonnier

## Core Business
- **Primary industries**: Industrial supply chain, wholesale trade, energy and infrastructure materials, construction materials.
- **Target customers**: B2B – industrial buyers (project sites, warehouses, manufacturers) and suppliers across Europe, MENA, and Asia.
- **Mission**: “Enable faster, more reliable, and more cost-effective trade for industrial buyers and suppliers” [andercore.com/about-us](https://www.andercore.com/about-us).

## Products & Services
- **AI-Powered Trade Platform**: A software system that automates quoting, order execution, quality assurance, logistics coordination, and financing. Buyers can submit requests via phone, email, WhatsApp, or app and receive binding quotes within minutes. [andercore.com](http://www.andercore.com/)
- **Embedded Financing**: Integrated credit lines, multi-currency payments, and secure settlement, underwritten by institutional partners including Commerzbank and KfW. [andercore.com/faqs](https://www.andercore.com/faqs)
- **End-to-End Logistics**: Manages transport from origin to last‑mile delivery, with real‑time tracking, route optimisation, and customs documentation. Uses a network of third‑party logistics providers. [andercore.com/faqs](https://www.andercore.com/faqs)
- **Quality & Compliance**: Certifications managed with partners such as TÜV Rheinland, Bureau Veritas, and SGS. Ensures ESG compliance and regulatory requirements across the supply chain. [andercore.com](http://www.andercore.com/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $75 million raised to date (including a $40 million Series B announced February 2026).
- **Notable Investors/Partners**: Atomico, Project A, Inven Capital, Target Global; institutional financing from Commerzbank and KfW. [andercore.com/about-us](https://www.andercore.com/about-us)
- **Growth Signals**: 
  - Serves over 4,500 buyers and works with more than 2,000 suppliers.
  - Operates across seven European markets in infrastructure, energy, and construction.
  - Team of ~80 employees with offices in Berlin, India, and China.
  - Executed a 56 MW solar project on the A3 motorway near Cologne with over 100 individual deliveries. [andercore.com/faqs](https://www.andercore.com/faqs)

## Competitive Advantages
- **End‑to‑end unification**: Combines sourcing, pricing, logistics, and financing into a single AI‑orchestrated flow, eliminating fragmented manual processes.
- **Fifth‑generation trading heritage**: Founders come from the A.W. Andernach Group (established 1888), providing deep domain expertise in physical trade and supply chains. [andercore.com/faqs](https://www.andercore.com/faqs)
- **Embedded financing**: Buyers can obtain credit lines directly within the ordering process without separate bank applications, reducing working‑capital pressure.
- **Real‑time AI pricing & forecasting**: Uses platform data and logistics signals to provide instant quotes and predict availability and lead times.
- **Global reach with local execution**: Operates across Europe, MENA, and Asia with local sales teams (French, Italian, German, English) and regional 3PL hubs.

## Strategic Focus
- **European expansion**: The Series B funding is specifically aimed at accelerating growth across European markets. [andercore.com/about-us](https://www.andercore.com/about-us)
- **AI‑driven automation**: Continuously scaling AI systems to handle quoting, quality assurance, order execution, and logistics autonomously.
- **Category & supplier breadth**: Growing the live catalogue of 4,000+ SKUs and expanding the supplier network across energy, infrastructure, and industrial goods.

## Why Work Here
- **In‑office culture**: Andercore operates a five‑day‑per‑week in‑office policy at its Berlin headquarters, deliberately chosen to foster a focused, team‑oriented environment. [andercore.com/faqs](https://www.andercore.com/faqs)
- **English working language**: The internal language is English; German is not required. Sales teams serve local markets in native languages.
- **Early responsibility**: A small team (~80 people) with high commercial volume. Junior hires get direct P&L exposure in commercial roles; engineers work on a live AI platform handling thousands of monthly transactions. [andercore.com/faqs](https://www.andercore.com/faqs)
- **International team**: Colleagues from multiple nationalities, with offices in Berlin, India, and China.
- **Impact‑driven work**: The platform directly affects real‑world infrastructure and energy projects, offering a tangible sense of purpose.

## Sources
1. [andercore.com](http://www.andercore.com/) – Homepage and platform description
2. [andercore.com/about-us](https://www.andercore.com/about-us) – Company background, mission, investors, timeline
3. [andercore.com/faqs](https://www.andercore.com/faqs) – Detailed FAQs on products, team, office policy, funding
4. [andercore.com/en/career](https://andercore.com/en/career/) – Careers page, application instructions
5. [linkedin.com/company/andercore-com](https://de.linkedin.com/company/andercore-com) – LinkedIn profile

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- [Sr. Backend Engineer](https://feeny.ai/job/sr-backend-engineer-andercore-berlin-b3y79bq468p2) — Berlin, Germany
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