---
title: 'Customer Success Lead at Accurx'
canonical: 'https://feeny.ai/job/customer-success-lead-accurx-london-ejn7j4w098dt'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Success Lead at Accurx

- **Company:** Accurx
- **Location:** London, United Kingdom
- **Compensation:** £70k–£90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/accurx/809cf3dc-e24d-4199-b6d7-115cccde7362

## Job description

💬 Accurx is solving healthcare productivity for the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers [Total Triage](https://www.accurx.com/primary-care) to manage patient demand, and [Self-Book,](https://www.accurx.com/booking) which lets patients schedule their own appointments in seconds. We’ve automated routine care with [Patient Questionnaires](https://www.accurx.com/questionnaires) for long-term conditions, while [Accumail](https://www.accurx.com/accumail) finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Accurx Scribe](https://www.accurx.com/scribe), our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

That sounds cool - what does a Customer Success Lead have to do with it? Accurx works with 41 of the 42 NHS ICBs and is growing fast in secondary care. To keep up with how the NHS is organising itself, our Account Management team has just moved to a regional model, with leads for London, the South and the North. The goal is simple: join up what we’re learning across primary care, secondary care, acute, community and mental health, and make sure the best opportunities get surfaced across the whole of England, not just in one set of ICBs. We’re hiring a Customer Success Lead for the North. You’ll lead a team of Customer Success Managers across primary and secondary care and be the strategic, zoomed-out view of the region. Your team is close to the accounts. Your job is to spot the patterns across them, turn what they’re hearing into strategy, and help Accurx show up at a regional level.

The challenges you’ll solve as a Customer Success Lead

- Lead and grow a team of CSMs. You’ll start with three CSMs, each with their own region, customers and stage of the customer journey. You’ll coach them, unblock them and help them do the best work of their careers.
- Bring two very different care settings together. Primary care is about deepening trust we’ve built over years. Secondary care is about firsts: new services, longer implementations and goalposts that move. You’ll work out what connects them, what doesn’t, and where learnings from one can speed up the other.
- Turn insight into strategy. Your team will feed you what’s happening on the ground. You’ll spot trends, gaps and duplicated effort across the region and turn them into projects, goals and growth opportunities in products like Accurx Scribe and Total Triage.
- Own the commercial picture for your region. You’ll keep a close eye on churn, risk, renewals and upsell across your team’s accounts, and represent the region at our weekly business reviews with the exec team.
- Build the playbook with your fellow leads. The regional model is brand new. Alongside the leads for London and the South, you’ll shape how we work, what best practice looks like and how we scale it.
- Be the link across the business. You’ll work closely with implementation, transformation, support and business development, making sure the voice of our customers shapes where Accurx goes next.

You should apply if...

- You’ve led customer-facing teams. You have a few years of people management in customer success or account management, and you love helping others grow.
- You’ve built things from the ground up. You’ve been on a startup to scale-up journey, worn a lot of hats, and taken customers from never having heard of you to being your biggest advocates.
- You care about depth, not volume. You’ve looked after long-standing, strategic relationships rather than a high-volume queue, and you know that trust is what makes customers stick.
- You can zoom out. You don’t need to be in the weeds of every account. You’re great at spotting patterns, asking the right questions and knowing where your team needs you most.
- You’re comfortable with ambiguity. You’re happy to try something, get it wrong, learn and go again. Process is something you create, not something you wait for.
- You’re a big collaborator. You’re an incredible communicator and listener, and you know the best outcomes come from working across teams.
- You’re curious about the NHS. Healthcare experience is welcome but not essential. What matters is empathy for the pressure the NHS is under and the patience to build trust in a complex system.

What’s in it for me? You’ll be joining an established but fast-growing Tech for Good movement, where we’re led by our [Principles](https://app.notion.com/p/How-we-work-Accurx-Principles-211640edee304821b4480d3f9c30e051?pvs=21) and our [mission](https://app.notion.com/p/Mission-and-Vision-fe9b12ff78bd4a7996682fc5c09c2d8e?pvs=21) to Solve Healthcare Productivity.

- £70,000 - £90,000 salary + share options up to £30,000
- [Benefits to suit you:](https://app.notion.com/p/Perks-Benefits-f1e9148b71be486791aa2c503e5d775a?pvs=21) adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
- Flexible Working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
- Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
- Family matters: We offer enhanced parental leave, fertility support and parental loss support
- We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Want to know more about the company or the hiring process? Check out our [Careers page](https://www.accurx.com/careers) and [Candidate hub](https://app.notion.com/p/Candidate-Hub-764ee56d9cb74ff9a97a5104ed7f0707?pvs=21). Find us across social media: [Medium](https://medium.com/accurx), [LinkedIn](https://www.linkedin.com/company/accurx), [X](https://twitter.com/accuRx), [Instagram](https://www.instagram.com/accurxteam) and [YouTube](https://www.youtube.com/channel/UCrLJDyngP4p0G0JtgEoT66Q). Diversity and Equal Opportunities: We are an equal opportunities employer and a pleasant and supportive place to work. We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, non-binary people, transgender people, people with disabilities, LGBTQIA+ community and individuals from Black and Minority Ethnic communities.

## About Accurx

## Company Overview
- **One-liner**: Accurx provides a communication platform that connects patients and healthcare professionals across the NHS, making healthcare staff happier and patients healthier.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Jacob Haddad and Laurence Bargery

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B, primarily the UK's National Health Service (NHS) — including GP practices, hospital trusts, and community care providers.
- **Mission**: To fix healthcare communication, making NHS professionals happier and patients healthier.

## Products & Services
- **Accurx Platform (Core)**: A unified communication platform for the NHS. It enables secure messaging, appointment booking, test results delivery, and online consultations between patients and healthcare professionals. It is used by 98% of GP practices in England and 68% of NHS trusts.
- **Accurx Scribe**: An AI-powered medical scribe built for general practice. It captures consultations, drafts clinical notes, and frees clinicians from typing.
- **Accurx Triage**: A smart triage system to help manage patient demand and route them to the right care first time.
- **Accurx Coordinate**: A platform for coordinating care across the whole health system, including hospital specialists and community care.
- **Vaccine Booking System**: A system built in four weeks during the COVID-19 pandemic that managed almost 30 million life-saving vaccinations.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of approximately $180 million (Series B).
- **Notable Investors/Partners**: Top-tier investors (specific names not listed in provided sources, but described as "top-tier investors"). An approved supplier to the NHS.
- **Growth Signals**: Used by 98% of GP practices in England and 68% of NHS trusts. 74% of UK adults have communicated via Accurx. Over 200,000 healthcare staff use the platform daily. 330.8 million messages were sent via the platform in 2025. The company has grown from a tiny team to around 250 people.

## Competitive Advantages
- **Deep NHS Integration**: An approved NHS supplier with near-universal adoption in primary care (98% of GP practices) and rapidly expanding into secondary care (68% of NHS trusts).
- **Mission-Critical Platform**: The platform is deeply embedded in the daily workflow of the NHS, handling over 200,000 messages per day and 330.8 million messages in 2025.
- **High Barriers to Entry**: Replicating the level of trust, integration, and adoption across the entire NHS is an enormous challenge for any competitor.
- **Proven Impact**: Demonstrated ability to reduce "Did Not Attend" (DNA) rates by 50% and cut 10% of patients from waiting lists, providing clear ROI for the health system.

## Strategic Focus
- **AI Deployment**: Harnessing AI to improve healthcare access and productivity, with products like the AI medical scribe and upcoming smart summaries and AI phone assistant.
- **Network Adoption**: Expanding adoption across the entire health system so that everyone involved in a patient's care can communicate with each other.
- **Care Model Innovation**: Modernising how care is delivered, including moving care out of hospitals and into patients' homes, and slashing wait times.
- **Data Security**: Ensuring patient data is kept safe while enabling access for all who need it.

## Why Work Here
- **Mission-Driven**: The company is obsessed with its mission to fix healthcare communication, offering a rare opportunity to have a massive, positive impact on society's greatest challenge.
- **Goldilocks Size**: At around 250 people, the company is small enough for individuals to make a significant mark, but established enough with top-tier investors to provide security and scale.
- **Office-First Culture**: The company emphasizes an "office-first" culture with breakfast and lunch provided, fostering collaboration and team building.
- **Close to Users**: Everyone at Accurx spends time on the frontline with users (NHS staff) to gain context and ideas.
- **Benefits**: 28 days holiday, enhanced pension scheme, meaningful share options, flexible working, electric car and cycle schemes, and access to a flexible benefits provider (Happl).
- **Diverse Team**: The team combines backgrounds from big tech, startups, the NHS, and consulting, united by the mission.

## Sources
1. [accurx.com](https://www.accurx.com/)
2. [accurx.com/careers](https://www.accurx.com/careers)
3. [accurx.com/who-we-are](https://www.accurx.com/who-we-are)
4. [accurx.com/our-story](https://www.accurx.com/our-story)
5. [uk.linkedin.com/company/accurx](https://uk.linkedin.com/company/accurx)

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