---
title: 'Customer Success Lead at Cambio AI Inc.'
canonical: 'https://feeny.ai/job/customer-success-lead-cambio-ai-inc-new-york-fx5j1991706q'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Lead at Cambio AI Inc.

- **Company:** Cambio AI Inc.
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/cambio/c0ccf2c1-9a36-49a9-ba9d-6c778aeea2d7

## Job description

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

## What you will be doing

- Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
- Quality Assurance Management: Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
- Driving Customer Onboarding: Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding program to increase speed of value creation, and support customers in driving adoption among team members.
- Quantitative Reporting: Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc. Enable customers to integrate data and utilize the Cambio platform for these reporting processes, and track & relay customer experience feedback to Cambio’s product team to improve the platform over time.
- Owning Customer Metrics: Such as time to onboarding completion, number of properties on Cambio, user metrics, and other critical measures of customer success.
- Owning and Improving Customer NPS: Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
- Cross-Functional / GTM Collaboration: Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
- Customer Advocacy: Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
- Retention and Growth: Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Impact

In this role, you will achieve the following key accomplishments in your first 12-18 months:

1. Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
2. Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
3. Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
4. Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
5. Manage delivery of critical customer pilots to help driving closing of new customers.
6. Drive successful customer renewals and identify opportunities for expansion within existing accounts.

## Qualifications

- 5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
- Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
- Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
- Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
- Leadership background: Proven experience leading and managing a customer success team or similar role.
- Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
- Process-Oriented: Ability to design, implement, and optimize customer success processes.
- Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
- Team Player: Commitment to the team's success and collaborative working style.

Logistics:

- Work Authorization: Authorization to work in the United States or Canada is required.
- Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.

## About Cambio AI Inc.

## Company Overview
- **One-liner**: Cambio provides an AI-powered operations platform for commercial real estate asset managers, enabling automated data ingestion, retrofit identification, compliance reporting, and portfolio-wide decision-making.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States (133 W 25th Street, Suite 7W)
- **Founded**: 2021
- **Founders**: Elvis Wong (Co-Founder) – additional co-founders not publicly named.

## Core Business
- **Primary industries**: Commercial real estate operations, sustainability & decarbonization, property technology (PropTech).
- **Target customers**: Institutional asset managers, real estate investors (LPs, GPs, JVs), sustainability leaders, property managers – primarily B2B enterprise.
- **Mission / purpose**: Decarbonize commercial real estate by surfacing the highest‑impact actions, quantifying financial upside, and automating the heavy lifting of data management so teams can move from “we should decarb” to “here’s the plan” in weeks.

## Products & Services
- **Cambio Platform (SaaS)**: AI-native command center that ingests building data from PDFs, spreadsheets, and APIs; surfaces ROI-ranked retrofit opportunities; automates compliance reporting (GRESB, TCFD, SFDR, EnergyStar, regulatory benchmarking); and enables escalation and collaboration across asset management, property management, and engineering teams.
- **Data Ingestion & Integration**: Connects to thousands of utility providers, EnergyStar Portfolio Manager, and corporate data lakes via API.
- **Compliance & Reporting Module**: Generates automated reports for GRESB, TCFD, SFDR, EnergyStar, and investor benchmarking.
- **Retrofit Identification Engine**: Uses AI to rank energy-efficiency and decarbonization projects by ROI and coordinates implementation.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding raised – **$19.4M** (latest round: $18M Series A in February 2026).
- **Notable Investors/Partners**: Maverick Ventures (lead), Y Combinator, Adverb Ventures, Peterson Ventures; angel investors from Procore, OpenAI, Anthropic, Vanta, Vercel, ServiceNow, Notion, Amplitude. Official GRESB Partner.
- **Growth Signals**:
  - Operates in **35+ countries** and serves **12,201 buildings** representing **2.0 billion square feet** on the platform.
  - Achieved **4x data quality improvement** after switching to Cambio (third-party audited).
  - **Yearly headcount growth of +102.9%** (61 employees as of mid-2026).
  - Customer case study: Nuveen Real Estate identified **$9.2M in energy cost savings** across its affordable housing portfolio using Cambio.

## Competitive Advantages
- **Built by real estate investors for real estate investors** – founding team brings decades of experience from Goldman Sachs, KKR, JPMorgan, BGO, CBRE, Oxford Properties Group.
- **Agentic AI platform** that automates data collection, analysis, and decision-making, replacing manual spreadsheets and PDFs.
- **Comprehensive compliance coverage** (GRESB, TCFD, SFDR, EnergyStar, regulatory benchmarking) out of the box.
- **ISO 27001 certified**, **SOC 2 Type II compliant**, and **GDPR compliant** – meeting enterprise security and privacy standards.
- **Single source of truth** for portfolio-wide data, eliminating silos between investments, asset management, property management, and sustainability teams.

## Strategic Focus
- **Decarbonization at scale**: Continue expanding retrofit identification and execution capabilities to help institutional investors meet net-zero goals.
- **Global expansion**: Already in 35+ countries; likely to deepen presence in Europe and Asia-Pacific.
- **Agentic AI innovation**: Prototyping new AI models and features (e.g., retrofit ranking algorithms, data quality checks) to stay at the frontier of PropTech.
- **Deepening integrations**: Connecting to more utility providers, corporate data lakes, and third-party platforms.

## Why Work Here
- **Culture & values**: Emphasizes “effortless decarbonization,” customer obsession (Partner Strategy team acts as an extension of staff), and fearless experimentation (“we prototype new AI models constantly”).
- **Team composition**: Mix of software engineers, data scientists, building engineers, and real estate professionals – a blend of Silicon Valley tech and deep domain expertise.
- **Growth trajectory**: Rapidly scaling (102% yearly headcount growth) with strong funding and customer traction – offers significant ownership and impact.
- **Remote / hybrid policy**: Not publicly specified; headquarters in New York City with open positions likely supporting hybrid or remote arrangements (check job listings for specifics).
- **Notable perks**: Work on a mission-driven product that directly contributes to decarbonizing a $20T industry; autonomy to experiment with cutting-edge AI.

## Sources
1. [cambio.ai](https://www.cambio.ai/)
2. [cambio.ai/careers](https://cambio.ai/careers)
3. [jobs.ashbyhq.com/cambio](https://jobs.ashbyhq.com/cambio)
4. [cbinsights.com](https://www.cbinsights.com/company/cambio-2)
5. [linkedin.com/company/cambioai](https://www.linkedin.com/company/cambioai)

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