---
title: 'Customer Success Lead, Enterprise at Codes Health'
canonical: 'https://feeny.ai/job/customer-success-lead-enterprise-codes-health-united-states-64k17j3hr0m2'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Lead, Enterprise at Codes Health

- **Company:** Codes Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-23
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/codes-health/203cf7b3-b1e1-4058-b93a-4f7df5046fd3

## Job description

## About Codes Health

At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today. Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.

## About the Role

Enterprise law firms are our most complex and highest-value relationships. As our Enterprise Customer Success Lead, you'll own a portfolio of high volume firms, whatever shape they take — building deep relationships, driving adoption, and ensuring they realize measurable value from Codes Health. You'll be the single point of accountability for account health, expansion, and executive engagement. You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements.

## What You'll Own

- Own a portfolio of enterprise accounts starting post-sale, from building key relationships to maintaining account health
- Lead structured onboarding for new enterprise customers — platform training, first case submission, integration into firm workflows
- Conduct regular business reviews (QBRs) and executive check-ins to surface value, resolve friction, and identify growth opportunities
- Maintain documented account health status for every firm in your portfolio; flag at-risk accounts and lead recovery plans
- Own expansion within your book: upsell volume, additional practice areas, additional offices, and new service lines
- Be the customer's advocate internally — route feedback to product, operations, and leadership and close the loop with customers on outcomes
- Build and iterate on scalable playbooks for onboarding, QBRs, renewals, and escalations
- Collaborate with the Support Lead to ensure enterprise escalations are resolved quickly and with white-glove service

## What We're Looking For

- 4–7 years of B2B Customer Success or Account Management experience, ideally in legal tech, healthcare tech, or a document/workflow SaaS
- Demonstrated track record managing enterprise accounts with strong NRR and expansion results
- Executive presence — comfortable running QBRs with partners and firm administrators
- Highly organized, process-oriented: you build playbooks, not just relationships
- Strong instincts for identifying expansion signals and converting them into revenue
- Experience with CRM / CS platforms (Salesforce, HubSpot, Gainsight, or equivalent)
- Comfortable in an early-stage environment — you can build structure without waiting to be told

Success Metrics

- Net Revenue Retention: Retain and grow ARR within your portfolio
- Onboarding Completion: 100% of enterprise customers complete structured onboarding within 2 weeks
- QBR Cadence: All enterprise accounts on a regular review schedule (quarterly minimum)
- Account Health Coverage: Every account has a documented health status; zero surprise churns
- Expansion Pipeline: Active expansion opportunities identified and progressed each quarter

Codes Health · Customer Experience · Hiring 2026

## About Codes Health

## Company Overview
- **One-liner**: Codes Health provides an AI-powered medical record retrieval and analysis platform purpose-built for plaintiff law firms to accelerate case preparation and increase settlement values.
- **Entity Type**: Private (Pre-Seed; Y Combinator Summer 2024 batch)
- **Headquarters**: New York, NY, United States
- **Founded**: 2024
- **Founders**: Austin Mills (Co-founder) and Cody Durr (Co-founder & CTO)

## Core Business
- **Primary industry**: LegalTech / Health Tech – automated medical record retrieval for personal injury and plaintiff litigation.
- **Target customers**: B2B; plaintiff law firms (personal injury practices) and claims clearinghouses.
- **Mission or purpose statement**: “Fixing Medical Records. No delays, faster outcomes.” The platform aims to transform medical records from a case liability into a settlement advantage.

## Products & Services
- **Record Retrieval (Core Platform)**: AI-driven agentic system that retrieves complete medical records, billing records, imaging, and affidavits from providers in all 50 states. Claims a 1–2 week average turnaround, 2.5x faster than traditional methods, with 80% less manual review [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Medical Chronologies & Case Summaries**: Automatically generates chronological summaries of client encounters and bills, flagging gaps, breaches in care, diagnoses, and future expenses [getcodeshealth.com](https://www.getcodeshealth.com/).
- **AI Insights (Human-Verified)**: AI extracts salient case facts (e.g., overlooked diagnoses, future medical costs) and surfaces them in settlement-ready summaries [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Claims Integrations**: Direct connections to major claims clearinghouses and payors [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Client Intake Validation**: Validates new requests, locates care sites, and determines fastest retrieval path via a proprietary provider network [getcodeshealth.com](https://www.getcodeshealth.com/).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private startup).
- **Key Metric**: Total funding of **$500,000** (Pre-Seed round led by Y Combinator, closed September 25, 2024) [linkedin.com](https://www.linkedin.com/company/codes-health).
- **Notable Investors**: Y Combinator (lead investor in Pre-Seed round) [ycombinator.com](https://www.ycombinator.com/companies/codes-health).
- **Growth Signals**:
  - Headcount grew **+725% year-over-year** to 26 employees (monthly growth +6.5%) [linkedin.com](https://www.linkedin.com/company/codes-health).
  - 10 active job postings across engineering, operations, customer success, and sales [linkedin.com](https://www.linkedin.com/company/codes-health) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/codes-health).
  - Claims **50% more case capacity** and **1.7x larger case settlements** for clients [getcodeshealth.com](https://www.getcodeshealth.com/).

## Competitive Advantages
- **Speed & Automation**: Agentic AI combined with proprietary provider network achieves 1–2 week turnaround vs. industry average of 3–6 weeks.
- **Nationwide Coverage**: Retrieves from every provider in all 50 states from day one [getcodeshealth.com](https://www.getcodeshealth.com/).
- **Security & Compliance**: HIPAA-compliant, AES-256 encryption, TLS 1.2+, SSO, role-based access, full audit trail, BAA executed. Data never used to train models [getcodeshealth.com](https://www.getcodeshealth.com/).
- **AI Accuracy with Human Oversight**: All AI outputs verified by humans; missing-record detection and error-checking built in.
- **Vertical Focus**: Built exclusively for plaintiff law firms, offering integrations with claims clearinghouses and case management workflows.

## Strategic Focus
- **Scaling Operations & Customer Success**: Rapidly hiring across key accounts, enterprise CS, and operations to support growing client base [linkedin.com](https://www.linkedin.com/company/codes-health) [builtin.com](https://builtin.com/company/codes-health-1).
- **Expanding AI Capabilities**: Continuing to refine AI-driven insights, chronologies, and predictive analytics for settlement outcomes.
- **Geographic Expansion**: Already covering 50 states, but likely deepening integrations with regional provider networks and claims systems.
- **Growing the Team**: 10+ open roles as of mid-2026, with strong emphasis on customer success, engineering, and growth [jobs.ashbyhq.com](https://jobs.ashbyhq.com/codes-health).

## Why Work Here
- **High-Growth Startup**: Headcount grew 725% YoY; early joiners can shape the company’s culture and processes.
- **Mission-Driven**: Work on fixing a broken, paper-heavy process that delays patient care and legal outcomes.
- **Remote/Hybrid/Office**: Some roles are listed as “Remote” (e.g., Legal Records Retrieval Specialist, Customer Success Manager) while others are “In-Office” at the New York, NY headquarters. Roles typically specify location [builtin.com](https://builtin.com/company/codes-health-1).
- **Notable Perks & Culture**: Described as a “modern, AI-powered platform” with a flat, founder-led team. Team spans US, Philippines, and Puerto Rico [linkedin.com](https://www.linkedin.com/company/codes-health). Engineering culture emphasizes cutting-edge AI, security, and direct impact on case outcomes.
- **Compensation**: Salary ranges visible on job posts (e.g., Strategy & Ops role: $130K–$300K) [ycombinator.com](https://www.ycombinator.com/companies/codes-health).

## Sources
1. [getcodeshealth.com](https://www.getcodeshealth.com/)
2. [ycombinator.com](https://www.ycombinator.com/companies/codes-health)
3. [linkedin.com](https://www.linkedin.com/company/codes-health)
4. [builtin.com](https://builtin.com/company/codes-health-1)

## Other roles at Codes Health

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- [Operations: Key Accounts](https://feeny.ai/job/operations-key-accounts-codes-health-new-york-mjbs6g9n272r) — New York, NY
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- [Medical Records Retrieval Lead (Legal, Experienced)](https://feeny.ai/job/medical-records-retrieval-lead-legal-experienced-codes-health-united-states-whx0j4xh81qp) — United States