---
title: 'Customer Success Lead at Esper'
canonical: 'https://feeny.ai/job/customer-success-lead-esper-austin-6jdwzj8v77wc'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Lead at Esper

- **Company:** Esper
- **Location:** Austin, TX
- **Compensation:** $120k–$160k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/esper/1f472bdb-2491-403b-b791-524d573fec91

## Job description

Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper’s goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. Job Description: Esper is looking for an experienced Customer Success Lead to serve as a long-term partner to our customers. The customer journey doesn’t stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time. As the Customer Success Lead, you’ll lead Esper’s next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You’ll be accountable for our retention and renewal performance, strengthening adoption and customer health, and building the operating system (people, process, and tooling) that supports growth. You’ll thrive here if you’re resourceful, decisive, highly organized, and comfortable operating in a fast-moving environment with a strong bias for execution and continuous feedback. As a bonus, we’d love it if you have a strong interest in policymaking and government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency. What you'll do: Become an “Espert” and trusted advisor by building a deep understanding of Esper’s product, our customers, and their goals Lead and scale Esper’s Customer Success function, including specialization, role clarity, and operating rhythms Own renewals end-to-end across our U.S. customer base, including renewal strategy, pricing/terms, negotiation, and close Drive adoption and outcomes post-launch through onboarding reinforcement, enablement, success plans, and ongoing check-ins Build strong relationships with government employees at multiple levels of seniority through regular meetings, proactive outreach, and in-person engagement Identify and lead expansion opportunities (upsell/cross-sell) in partnership with the Professional Services, Sales, and Executive teams Establish and iterate CS playbooks (onboarding reinforcement, stakeholder changes, at-risk recovery, renewal prep, customer advocacy motion, EBRs/QBRs) Improve customer customer-facing collateral (help center articles, user guides, in-product comms, release comms) Manage customer support coverage and ensure issues are prioritized, communicated, and resolved with urgency Serve as the internal voice of the customer, partnering cross-functionally with Product and Engineering to translate feedback into improvements Report on customer health, adoption, renewal status, and key risks/opportunities for leadership Success in this role looks like Renewals are predictable and strong: accurate forecasting, proactive risk management, and consistently high retention (>95%) CS roles are specialized with crisp handoffs; customers experience “one Esper” despite internal specialization Measurable increases in adoption and time-to-value across the customer base Trusted customer champions and referenceable accounts Repeatable CS processes, playbooks, and a foundation that can scale What we're looking for: 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization Track record of owning retention outcomes and leading complex renewals with senior stakeholders Strong analytical and operational chops, can build process and run it Excellent written and verbal communication (recaps, success plans, exec updates) Comfort working cross-functionally with Product/Engineering on feedback and fixes Bias for action and focus on customer outcomes Team player with a “whatever it takes” mentality Bonus: public sector or govtech experience Ability to travel domestically (up to 30%) depending on business need Perks and Benefits: Being a part of an innovative and collaborative team that will both support and challenge you Significant opportunity for growth and ownership and to shape Esper for the long-term Competitive salary and equity at a growing early-stage company Paid holidays & unlimited PTO Medical, dental, and vision insurance Generous parental & sick leave 401(k) retirement plan with employer match Short/Long term disability & life insurance Flexible spending account (FSA) Work anniversary equity grants Monthly stipend to offset remote work expenses Office equipment allowance Paid Time Off to participate in volunteer/community events

## About Esper

## Company Overview
- **One-liner**: Esper provides device management infrastructure for the operating edge, enabling enterprises to manage fleets of company-owned hardware (kiosks, POS, scanners) with a DevOps-driven, API-first platform.
- **Entity Type**: Private (funding details not publicly available)
- **Headquarters**: Bellevue, Washington, USA (with a second office in Bengaluru, India)
- **Founded**: 2018
- **Founders**: Yadhu Gopalan (Co-Founder & CEO) and Shiv Sundar (Co-Founder & Chief Business Operator)

## Core Business
- **Primary industry**: Device management infrastructure (DMI) for enterprise hardware
- **Target customers**: B2B / Enterprise — companies that operate fleets of dedicated devices (kiosks, point-of-sale, barcode scanners, signage, etc.)
- **Mission or purpose**: “Power exceptional device experiences” by transforming how companies manage their device fleets, moving beyond traditional MDM into a DevOps-driven era.

## Products & Services
- **Esper Deploy**: Define device configuration (apps, settings, OS config, security) once; the fleet converges and stays there.
- **Esper Seamless Provisioning**: Zero-touch enrollment — the Esper agent ships inside the device image, and devices self-configure in under 5 minutes (supported by 40+ OEMs). Available for Android and Linux.
- **Esper Foundation (Custom Android)**: A maintained, patched Android OS without the burden of building it in-house; includes a Foundation SDK (Maven artifact) for direct OS subsystem access.
- **Esper Airwave**: Fully managed OTA firmware infrastructure for Android with staged rollouts and automatic rollback — updates in hours without MDM enrollment.
- **Esper Edgebox**: On-prem gateway that runs provisioning and operations locally, reducing provisioning time to ~2 min/device and update bandwidth by up to 98.75% for large or bandwidth-constrained fleets.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: 180 total employees (as of 2025); no public revenue or funding figures
- **Notable Investors/Partners**: Not disclosed in available sources; the company mentions investors in its blog but does not name them.
- **Growth Signals**: Named to Inc. Magazine’s 2025 Best Workplaces; reports “industry-leading net retention” and a customer-first mindset; operates two offices (Bellevue and Bengaluru).

## Competitive Advantages
- **Device Management Infrastructure (DMI)**: Goes beyond traditional MDM by covering the full stack — OS, provisioning, updates — for dedicated devices that cannot be managed like personal devices.
- **DevOps-driven approach**: Declarative core with a single API across all products; enables workflow automation, exception-based management, and eliminates re-provisioning.
- **Audited compliance**: PCI DSS v4.0, SOC 2, ISO 27001, with RBAC and session audit logs.
- **Hardware integration**: Ships provision-ready with 40+ OEMs; custom Android OS delivered as a managed service.
- **Edge capability**: Esper Edgebox reduces cloud dependency for bandwidth-constrained environments.

## Strategic Focus
- Move the device management market beyond MDM into a modern, DevOps-for-devices paradigm.
- Continue building automation and declarative management to eliminate manual re-provisioning.
- Expand platform capabilities across OSes (Android, Linux) and hardware types.
- Maintain strong customer retention through a customer-first culture.

## Why Work Here
- **Culture highlights**: “Fiercely Collaborative” and “Innovate, Experiment, Learn” are core principles. The company emphasizes DEIB, equitable compensation, and career growth paths.
- **Remote/Hybrid policy**: Hybrid workspace — employees typically work on-site 3 days a week at either the Bellevue or Bengaluru office.
- **Notable perks**: Named an Inc. Best Workplace 2025; supportive, empathetic culture with a focus on continuous improvement; interview process includes a phone screen, hiring manager interview, loop, and reference checks.
- **Engineering culture**: Hands-on, collaborative, and customer-obsessed; the platform is built for developers and operators managing hardware at scale.

## Sources
1. [Esper Careers Page](https://www.esper.io/careers)
2. [Esper Main Site](https://www.esper.io/)
3. [Esper About Us](https://www.esper.io/about-us)
4. [Built In Company Profile](https://builtin.com/company/esper)
5. [Esper Blog: Inc. Best Workplaces](https://www.esper.io/blog/the-five-principles-of-one-of-the-best-workplaces)

## Other roles at Esper

- [Staff Software Engineer, Infrastructure](https://feeny.ai/job/staff-software-engineer-infrastructure-esper-austin-ss6bp6f4ft4g) — Austin, TX
- [Strategic Account Executive - West](https://feeny.ai/job/strategic-account-executive-west-esper-remote-8w8jvg8378b5)
- [Sales Development Representative (Austin, TX HQ)](https://feeny.ai/job/sales-development-representative-austin-tx-hq-esper-austin-k26ydpzkw4at) — Austin, TX
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-strella-new-york-xg34df47m3ke) — New York, NY
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-marble-health-new-york-hd4d5t78x82p) — New York, NY
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-banyan-software-atlanta-georgia-03vwwjpxpr9d) — Atlanta Georgia, United States
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-corridor-san-francisco-49wp7cw1ywks) — San Francisco, CA
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-ribbon-ai-toronto-cxvbwtwaqxpz) — Toronto, Canada
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-cambio-ai-inc-new-york-fx5j1991706q) — New York, NY
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-centralreach-fort-lauderdale-florida-united-states-j9s9t7qzb5sa) — Fort Lauderdale Florida United States Holmdel New Jersey, United States