---
title: 'Customer Success Lead at Karya'
canonical: 'https://feeny.ai/job/customer-success-lead-karya-bengaluru-xzqk6x171nbs'
type: 'job'
last_seen: '2026-10-13'
---

# Customer Success Lead at Karya

- **Company:** Karya
- **Location:** Bengaluru, India
- **Posted:** 2026-02-03
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/karya/jobs/5106514008

## Job description

Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a new AI economy that is equitable, inclusive, and community driven.

Karya is seeking a Customer Success Lead to own revenue growth across our largest and most strategic accounts. This role sits at the intersection of enterprise sales, AI infrastructure, and social impact — structuring and driving complex deals with enterprises, government bodies, and research institutions, to serve our communities better.

The ideal candidate combines deep enterprise sales experience with the ability to sell technical AI/ML solutions to both business and technical stakeholders. You will lead full-cycle sales from prospecting through close and expansion, build trusted C-suite relationships, and bring sales discipline to a high-growth team.

If you're excited about closing complex deals that directly fund dignified work for underserved communities, and want to shape GTM strategy at a mission-driven company, we'd love to hear from you.

## Key Responsibilities

Enterprise Sales & Account Ownership

- Own and drive relationships with Karya's key prospects and customers across enterprise and research sectors.
- Lead full-cycle enterprise sales — from qualification and deal strategy through close, renewal, and expansion.
- Navigate complex procurement processes including vendor empanelment, compliance, and legal reviews.
- Develop and execute comprehensive account strategies to drive net-new revenue and long-term partnerships.

Pipeline & Revenue Management

- Take ownership of existing pipeline and build new pipeline through outbound, referrals, and partnerships.
- Lead strategic deal planning and mutual close plans across new business and expansions.
- Maintain accurate forecasting, deal tracking, and pipeline hygiene in HubSpot.

Cross-Functional Leadership

- Partner closely with Product and Operations teams to deliver compelling, technically credible value propositions.
- Act as the voice of the customer internally — influencing product roadmap, delivery priorities, and positioning.
- Bring process discipline: qualification frameworks, deal stages, win/loss analysis.

Domain & Market Expertise

- Maintain deep understanding of customer business goals, AI maturity, and industry trends.
- Develop expertise in AI/ML data services — particularly data annotation, model evaluation, and Indic language AI.
- Represent Karya credibly in conversations with ML engineers, data scientists, and business leaders.

Ideal Candidate

## Experience

- 5+ years of enterprise sales or strategic account management experience.
- 2+ years selling deeply technical solutions (AI/ML, data services, SaaS, or consulting) to both business and technical audiences.
- Proven track record of closing large, complex enterprise deals.
- Experience with long sales cycles (3 months+) and multi-stakeholder deal dynamics.

## What We Offer

- Flexible leave and vacation policy
- Hybrid work options
- Insurance as per industry standards
- Access to leaders in technology and social impact sectors
- A chance to contribute meaningfully to AI, digital equity, and rural development

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.

## About Karya

## Core Business
- **Primary industry/industries**: AI Data Services, Language Technology, Ethical Data Collection, Impact Tech
- **Target customers**: B2B – AI labs (e.g., Google DeepMind, Microsoft), enterprises building multilingual AI systems, government and public-sector AI initiatives
- **Mission**: “Create dignified digital work that improves livelihoods while shaping AI systems that reflect the people who build them.” [karya.in](https://www.karya.in/about/mission/)

## Products & Services
- **Conversational Speech Datasets**: Large-scale datasets across 22 official Indian languages for speech recognition and conversational AI. [karya.in](https://www.karya.in/)
- **Evaluation Benchmarks (Samiksha)**: National-scale evaluation frameworks covering 6 Indian languages, 17 models, and 4 key domains (healthcare, agriculture, finance, law, education, public services). [karya.in](https://www.karya.in/)
- **Data Collection & Annotation Services**: Domain-specific transcription, localized translation, and multimodal dataset creation (including egocentric datasets for physical/embodied AI). [karya.in](https://www.karya.in/)
- **Karya Platform (PaaS)**: A digital work platform that distributes AI-data microtasks to rural workers, enabling human-in-the-loop evaluation and bias mitigation. [karya.in](https://www.karya.in/) and [linkedin.com](https://in.linkedin.com/company/karya-inc)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Total Funding**: USD $1,000,000 (grant from Google.org, led by Google.org, November 2024) [linkedin.com](https://in.linkedin.com/company/karya-inc)
- **Key Metric**: Over 130,000 workers have completed 65+ million paid digital tasks; 99 employees (45.8% YoY growth) [linkedin.com](https://in.linkedin.com/company/karya-inc)
- **Notable Investors/Partners**: Google.org (grant), Google DeepMind, Microsoft, partnerships with leading AI labs; expanded to Kenya and Ethiopia [karya.in](https://www.karya.in/about/mission/)
- **Growth Signals**: Launched Karya Institute (2025) to explore the future of work in AI; published research at CHI 2019 and LREC 2020; spun out of Microsoft Research; presented to Satya Nadella and Sundar Pichai [karya.in](https://www.karya.in/about/mission/)

## Competitive Advantages
- **Ethical & Inclusive Data Sourcing**: Karya’s platform directly benefits low-income rural workers by paying fair wages, differentiating itself from exploitative data labeling models.
- **Deep Focus on Underrepresented Languages**: Specializes in 22 Indian languages and underserved communities globally, creating datasets that major AI companies cannot easily replicate.
- **End-to-End Pipeline**: Offers data collection, annotation, evaluation, and deployment – a vertically integrated stack for multilingual AI.
- **Research-Backed Origin**: Born from Microsoft Research, giving it credibility and technical depth in crowdsourced work and language technology.

## Strategic Focus
- **Geographic Expansion**: Pilots in Kenya and Ethiopia to replicate the model for African languages and communities.
- **“Earn & Learn” Strategy**: Developing pathways for workers to gain skills and move out of poverty, combining earning with upskilling.
- **Karya Institute**: Research arm exploring the future of digital work and AI’s impact on low-income communities.
- **Product Diversification**: Moving beyond data collection into evaluation benchmarks and platform-as-a-service for enterprise clients.

## Why Work Here
- **Mission-Driven Culture**: Join a team committed to using AI for social impact – creating dignified work and inclusive AI systems.
- **Growth Trajectory**: Rapidly scaling (45% headcount growth YoY) with opportunities to shape operations, technology, and impact in India and Africa.
- **Work Policy**: Mix of office (Bangalore) and remote roles (e.g., Visual & Motion Designer Remote, Health Program Lead Remote) as seen on the careers page. [greenhouse.io](http://job-boards.greenhouse.io/karya)
- **Engineering & Research Focus**: Strong technical team (29% in technical roles) with backgrounds from Microsoft, Wadhwani AI, and top Indian institutes. Work on cutting-edge NLP, speech, and multimodal AI.
- **Notable Perks**: The chance to work directly with global AI labs (Google DeepMind, Microsoft) and present to top tech leaders. Limited employer reviews (2.0/5.0 from 1 review on LinkedIn) – candidate should research culture further.

## Sources
1. [karya.in – Homepage](https://www.karya.in/)
2. [karya.in – About/Mission](https://www.karya.in/about/mission/)
3. [LinkedIn – Karya Company Page](https://in.linkedin.com/company/karya-inc)
4. [Greenhouse – Karya Careers Page](http://job-boards.greenhouse.io/karya)

## Other roles at Karya

- [Data Engineer](https://feeny.ai/job/data-engineer-karya-bengaluru-248ehwkbew69) — Bengaluru, India
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- [Technical Support & Solutions Associate - Platform-as-a-Service (PaaS)](https://feeny.ai/job/technical-support-solutions-associate-platform-as-a-service-paas-karya-bengaluru-4yrfyjr0ffxz) — Bengaluru, India
- [Lead - Public Policy](https://feeny.ai/job/lead-public-policy-karya-delhi-m0xke4tbwmpv) — Delhi, India
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