---
title: 'Customer Success Lead at Marble Health'
canonical: 'https://feeny.ai/job/customer-success-lead-marble-health-new-york-hd4d5t78x82p'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Lead at Marble Health

- **Company:** Marble Health
- **Location:** New York, NY
- **Compensation:** $110k–$150k
- **Employment:** full-time
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/marblehealth/552f587f-9306-4f45-b795-9a8391deb008

## Job description

## About Marble

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow. Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists. We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.

## About the Role

As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end — and help turn your learnings into a strong foundation on which to scale the function. You'll bring a consultative, sales-minded approach to every partnership: by building trust with counselors, you help us reach more students and grow Marble’s impact on students’s lives. You help define key growth and engagement metrics that help us understand whether our school portfolio is healthy, and hold yourself to a high standard meeting or exceeding these targets. You'll not only be the day-to-day operational backbone for your schools, but a strategic thought partner to them when tackling the youth mental health crises and supporting their students. No two days look the same. In one moment you might be on the phone supporting a counselor navigating a sensitive family situation, in the other you are defining a new playbook on how to create a more delightful counselor onboarding experience. You are the voice of the customer at Marble, and collaborate closely with other internal teams to help us work better every day - from defining new product features to helping our Clinical Operations run more smoothly. Your judgment, empathy, and strategic thought leadership will make a direct difference in Marble's growth and in the lives of the students you help reach care. This role is hybrid, with three days per week in our SoHo, New York City office.

## What You'll Do

- Own a portfolio of strategic school and district partnerships end-to-end — serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery
- Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve
- Drive growth within your portfolio by helping counselors identify more students who could benefit from care - and help define how we operate as a team to grow referral volume
- Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time efficiently
- Leverage AI to automate repetitive workflows so the team can spend more time on the relationships that move the needle
- Collaborate with Ops, Product, Growth, and Clinical teams to resolve issues, improve the partner experience, and share frontline insights that shape how Marble serves schools

## Who You Are

- 4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
- Proven sales, customer success, or business development track record, ideally in a B2B2C or B2C setting where you consistently exceeded growth / sales / upselling targets
- High EQ - you quickly build trust with busy partners, understand their context, and navigate tough conversations with clarity and grace
- AI-native - you actively use AI tools to automate workflows, draft communications, and surface insights, and you're always looking for new ways to multiply your output
- Proven 0 to 1 builder - you don't just operate without a playbook, you help write the playbook and turn it into processes the team can run
- Metrics-driven - You make sense of messy data and turn it into insights that drive decisions
- Scrappy and resourceful - you do whatever it takes to keep schools engaged, from running impromptu workshops to persistently following up when things stall
- A natural coach - you raise the bar for the people around you, and you're excited by the prospect of growing into a team leadership role as we scale
- Based in New York or willing to relocate — we work from our SoHo office three days per week
- Mission-driven and energized by improving access to mental health care for kids

Bonus:

- Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, CX)
- Experience in EdTech or working with K–12 educators and school-based stakeholders
- Background in or strong interest in mental health, psychology, or adjacent human-centered services

## Why Marble

- Direct impact on kids' mental health access — this work is meaningful
- Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path
- Small, experienced team that moves fast and takes the work seriously
- Competitive compensation, benefits, and equity

## Compensation

Marble offers competitive compensation for this role. Compensation includes a base salary, bonus, equity, and full benefits.

## About Marble Health

## Company Overview
- **One-liner**: Marble Health is building the operating system for youth mental health, connecting schools, therapists, families, and health plans on a single platform to unlock fast, affordable access to care.
- **Entity Type**: Private (Series A – II; total raised $20.5M)
- **Headquarters**: New York, New York, USA
- **Founded**: 2024
- **Founders**: Co-founders who previously co-founded Headway (individual names not publicly disclosed)

## Core Business
- **Primary industries**: Youth mental health, healthcare technology, education support
- **Target customers**: B2B (school districts, health plans) and B2C (students aged 12–18 and their families), with a strong focus on serving Medicaid and commercially insured populations
- **Mission statement**: “Make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective – ultimately enabling a happier and healthier generation of young people.” ([builtin.com](https://builtin.com/company/marble-health))

## Products & Services
- **Virtual Therapy Platform** (Service): Offers individual, group, and family therapy sessions via video with licensed therapists. Students can schedule an appointment within 4 days; no waitlists. Accepts most insurances, including Medicaid, making care affordable.
- **School Integration Suite** (SaaS / Platform): A tool for school counselors to refer students to care with just a few clicks, enabling seamless communication between therapists, school staff, and guardians. Designed to address issues like bullying, school avoidance, and performance anxiety.
- **AI‑Powered “Therapist Ironman Suite”** (AI Software, in development): A set of AI tools that assist clinicians with documentation, provide real‑time guidance during sessions, and serve as a therapy “copilot” for students between sessions. Aimed at raising care quality at scale.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric (Total Funding)**: $20.5M raised as of Series A – II (latest round $15.5M raised approximately 8 months prior to July 2026) ([cbinsights.com](https://www.cbinsights.com/company/marble-health))
- **Notable Investors/Partners**: Lead investors not identified in available sources
- **Growth Signals**:
  - Headcount: ~35 total employees, ~10 in Product & Tech roles ([builtin.com](https://builtin.com/company/marble-health))
  - Office policy: Hybrid (3 days in‑office: Monday, Tuesday, Thursday) – indicating deliberate in‑person collaboration while maintaining flexibility
  - Rapid funding progression from founding (2024) to Series A within the first year

## Competitive Advantages
- **Platform‑centric integration**: Uniquely connects the four siloed stakeholders (schools, therapists, families, health plans) that all share incentives to improve youth mental health but have historically lacked a unified operating system.
- **Insurance‑first approach**: Accepts a broad range of plans including Medicaid, removing the financial barrier that often prevents families from seeking care.
- **Speed to care**: Guarantees a first therapy appointment within 4 days, drastically reducing the typical wait time.
- **AI‑driven quality**: Investing early in AI tools to augment therapists (documentation, real‑time coaching, student copilot) – a potential moat in a competitive telehealth market.

## Strategic Focus
- **Scaling school partnerships**: Deepening relationships with K‑12 school districts to become the default referral pathway for student mental health.
- **Building the AI “Ironman Suite”**: Continuing to develop and roll out AI capabilities that improve clinician effectiveness and student engagement between sessions.
- **Expanding payer coverage**: Working with commercial insurers and Medicaid plans to broaden the network of covered families.

## Why Work Here
- **Mission‑driven culture**: The team is focused on solving an urgent public health crisis – 1 in 10 teens attempted suicide last year. Employees cite “tackling hard problems at high speed” as a defining trait. ([marblehealth.com/careers](https://marblehealth.com/careers))
- **Hybrid workspace**: 3 days in‑office (Monday, Tuesday, Thursday) at the New York City headquarters, with remote flexibility the rest of the week. Office is pet‑friendly and provides free snacks/drinks. ([builtin.com](https://builtin.com/company/marble-health))
- **Benefits & perks**:
  - Unlimited PTO and company‑wide vacation closures
  - Generous parental leave
  - Health, dental, and mental health benefits
  - Company equity for all employees
  - Paid holidays and company‑sponsored outings
- **Engineering culture**: Fast‑paced, product‑focused environment with early‑stage ownership opportunities. Open roles include Product Engineer, Product Lead (Patients), and AI‑adjacent positions.

## Sources
1. [marblehealth.com – Careers](https://marblehealth.com/careers)
2. [marblehealth.com – Main site](https://marblehealth.com/)
3. [marblehealth.com – About Us](https://marblehealth.com/about-us)
4. [builtin.com – Marble Health Profile](https://builtin.com/company/marble-health)
5. [cbinsights.com – Marble Health Overview](https://www.cbinsights.com/company/marble-health)

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