--- title: 'Customer Success Lead at Numeral' canonical: 'https://feeny.ai/job/customer-success-lead-numeral-san-francisco-rmvyj6yxgkat' type: 'job' last_seen: '2026-10-14' --- # Customer Success Lead at Numeral - **Company:** Numeral - **Location:** San Francisco, CA - **Compensation:** $165k–$225k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.ashbyhq.com/numeral/63ff7871-07a6-4581-88dd-efbedc078b21 ## Job description About Numeral: At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance. We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale. Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others. About the role: Numeral is hiring a Customer Success Lead to build and scale the Customer Success function from the ground up. As one of our first dedicated CS hires, you'll shape how Numeral delivers a standout client experience and how we keep and grow customers at scale. This is a builder role: part strategist, part operator, part entrepreneur. You'll work directly with customers, design the systems and team that support them, and be the voice of the customer across Product, Engineering, Operations, and GTM. The role is highly strategic but also deeply hands-on, requiring someone comfortable with building systems and processes, working directly with customers, leveraging automation for efficiency, and operating in ambiguity. What you'll do: - Build the Customer Success function: Design and operationalize the Customer Success motion from the ground up. Help define segmentation, engagement models, health scoring, renewal workflows, and success playbooks. - Build organizational capabilities: Help hire, onboard, and develop our CSMs. Create the enablement, rituals, and reporting that let the team scale - Own the client experience: Own strategic customer relationships and ensure customers realize measurable value from Numeral’s platform and services. Partner with Sales to identify expansion opportunities. - Drive metrics: Drive retention, customer health, long-term satisfaction, and promote upsells while owning key metrics including Net Revenue Retention (NRR), Customer Success Qualified Leads (CSQLs), and ROI. - Create scalable systems & processes: Build processes that support a rapidly growing customer base across enterprise and mid-market accounts. Help implement metrics, reporting, workflows, and automation to improve efficiency and customer outcomes. - Partner Cross-Functionally: Act as the voice of the customer internally. Work closely with Product, Engineering, Tax Operations, and GTM teams to surface customer feedback, influence roadmap priorities, and improve the end-to-end customer experience. - Automate for efficiency: Bring an AI-first lens. Use automation and tooling to speed up onboarding, make support proactive, and make renewals predictable. What you'll bring: - Builder mentality: You have experience building or scaling Customer Success, Account Management, or Post-Sales functions in high-growth startup environments and are comfortable operating in an environment of ambiguity. - People leader: You've hired, managed, and coached teams. You know how to set clear goals, give real feedback, and grow a high-performing team while it's still being built. - Obsessed with client experience: You have a track record of improving adoption, retention, satisfaction, and account growth. - Strategic and hands-on: You can think strategically while also rolling up your sleeves to solve operational challenges, work directly with customers, and build processes from scratch. - Automation-minded operator: You've implemented scalable workflows, defined CS metrics, and you're excited about using AI to do more with less. - Strong communicator: You build credibility with customer executives and work well with technical and operational teams. Nice to haves: - Experience in Fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows - High-growth startup environments (Series A–C+) - Exposure to both high-touch enterprise and scaled mid-market customer motions Location: - This role is hybrid (must be based in San Francisco or Salt Lake City) What we offer: - Competitive salary and equity - you'll share directly in the company's success - Full medical, dental, and vision coverage - Wellness perks like Headspace and the Peloton One App - 401(k) to help you build long-term financial security - Lunch and snacks when you're in the office - Regular team offsites and company events as we grow - A culture built on ownership - your work matters and people will see it! ## About Numeral ## Company Overview - **One-liner**: Numeral is an AI-native, end-to-end sales tax compliance platform that automates registration, filing, calculation, and remittance for e-commerce and SaaS businesses. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: Sam Ross and Matt DuVall ## Core Business - **Primary industry**: Financial Services – Sales Tax Compliance / Fintech - **Target customers**: B2B – e-commerce brands, SaaS companies, and any business with multi-state or international sales tax obligations. - **Mission / purpose**: To make sales tax compliance fast, easy, and worry-free so businesses can focus on growth. ## Products & Services - **Numeral Platform**: End-to-end sales tax compliance – automated registration (nexus monitoring), calculation and collection via API, filing, and remittance with white-glove support. - **Global VAT Support**: Coverage for 80+ countries and tens of thousands of jurisdictions. - **Virtual Mailboxes**: Scanning, reading, and responding to physical tax correspondence from state and local governments. - **Exemption Certificate Management**: Verification and storage of exemption certificates to protect during audits. - **Reporting & Dashboards**: Detailed filing history and compliance analytics. ## Market Standing - **Valuation / Market Cap**: Not publicly available (latest round: Series B in October 2025). - **Key Metric**: Total funding of **$57.5M** (Pre-Seed $500K, Seed $4M, Series A $18M, Series B $35M). - **Notable Investors / Partners**: Benchmark, Mayfield Fund, Uncork Capital, Y Combinator. - **Growth Signals**: - Employee headcount of **107** (181.6% YoY growth) – [LinkedIn](https://www.linkedin.com/company/numeralhq). - Trusted by **3,000+ businesses** including Ridge, Eight Sleep, Grüns, and Manus – [numeral.com](https://www.numeral.com/). - Expanding internationally with team members in 7 countries (El Salvador, Brazil, Japan, Spain, South Africa, Mexico, United States). - 39 active job postings (monthly posting growth of +30%). ## Competitive Advantages - **AI-native platform**: Leverages artificial intelligence for accuracy and scale across thousands of tax jurisdictions. - **Filing guarantee**: Numeral guarantees on-time filings and pays penalties & interest if they miss a deadline. - **End-to-end coverage**: Registration, calculation, filing, remittance, and virtual mailbox in a single solution. - **Deep integrations**: Connects with billing platforms and custom checkouts via the Numeral Tax API. - **Founder pedigree**: Co-founders scaled 9-figure businesses and led engineering teams at Stripe, Notion, and Box – [Y Combinator](https://www.ycombinator.com/companies/numeral). ## Strategic Focus - **AI-driven automation**: Continuing to build intelligent workflows that reduce manual tax work. - **Global expansion**: Expanding international VAT coverage and supporting cross-border compliance. - **Customer growth**: Scaling the customer base beyond early adopters to serve mid-market and enterprise companies. - **Talent acquisition**: Aggressively hiring across engineering, sales, customer success, and tax operations – [careers](https://www.numeral.com/careers). ## Why Work Here - **Culture**: "Scrappy, gets stuff done, moves the ball forward" – built by former operators and engineers from Stripe, Notion, and Airbnb. - **Work policy**: Hybrid – HQ in San Francisco with remote options within the US (as noted on Y Combinator jobs). - **Benefits**: Competitive salary, meaningful equity (stock options), comprehensive health/wellness perks, top-of-the-line equipment. - **Growth potential**: One of the fastest-growing Y Combinator companies; employees get to shape a platform in a massive, underserved market. - **Team**: Small but rapidly growing (107 employees) with a flat structure and direct access to founders. ## Sources 1. [numeral.com/about](https://www.numeral.com/about) 2. [numeral.com](https://www.numeral.com/) 3. [numeral.com/careers](https://www.numeral.com/careers) 4. [linkedin.com/company/numeralhq](https://www.linkedin.com/company/numeralhq) 5. [ycombinator.com/companies/numeral](https://www.ycombinator.com/companies/numeral) ## Other roles at Numeral - [Strategic Finance Lead](https://feeny.ai/job/strategic-finance-lead-numeral-new-york-3v8t01eqjxjv) — New York, NY - [Marketing Operations Manager](https://feeny.ai/job/marketing-operations-manager-numeral-san-francisco-7d3b1rn3fkg8) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-numeral-salt-lake-city-mmm2t9ge96vk) — Salt Lake City, UT - [Software Engineer, Platform](https://feeny.ai/job/software-engineer-platform-numeral-san-francisco-epkmfawkhkpb) — San Francisco, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-numeral-austin-js1jb8djk0wg) — Austin, TX - [Software Engineer, Growth](https://feeny.ai/job/software-engineer-growth-numeral-new-york-ra9z52jqcwnb) — New York, NY - [Tier 2 Support Specialist](https://feeny.ai/job/tier-2-support-specialist-numeral-salt-lake-city-5dz3v8mx8xsq) — Salt Lake City, UT - [Onboarding Manager](https://feeny.ai/job/onboarding-manager-numeral-san-francisco-794vsza6mvmg) — San Francisco, CA - [Growth & Events Manager](https://feeny.ai/job/growth-events-manager-numeral-san-francisco-tpgvmkexar9b) — San Francisco, CA - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-numeral-united-states-yfe7vtjnrfmq) — United States