---
title: 'Customer Success Lead at Rabot'
canonical: 'https://feeny.ai/job/customer-success-lead-rabot-united-states-42trn3g2ay3a'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Lead at Rabot

- **Company:** Rabot
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/rabot/05a0494b-f0dd-4322-8b30-c41586a79a64

## Job description

## ABOUT RABOT

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

## ROLE OVERVIEW

- Position: Customer Success Manager
- Location: US Remote
- Experience: 5+ years in Customer Success, Support, or Sales

## KEY RESPONSIBILITIES

- Act as the primary point of contact for customers, ensuring their satisfaction and success
- Guide new customers through the onboarding process, ensuring effective product usage
- Identify and execute upsell and cross-sell opportunities that align with customer needs
- Track and manage customer renewals to maintain and grow our customer base
- Gather and analyze customer feedback to improve our services and identify growth opportunities
- Collaborate with sales and product teams to enhance the customer experience
- Willing to travel and participate in system installations.

## IDEAL CANDIDATE

- Proven experience in Customer Success, Support, or Sales roles
- Strong communication and relationship-building skills
- Analytical mindset with the ability to identify upsell opportunities
- High emotional intelligence and empathy
- Proficiency with CRM software and willingness to learn new systems
- Passion for technology and interest in the supply chain/fulfillment industry

## WHAT WE OFFER

- Competitive salary and performance-based bonuses
- Comprehensive health benefits
- Stock options for long-term growth potential
- Professional development opportunities
- Chance to make a significant impact in a high-growth startup

## About Rabot

## Company Overview
- **One-liner**: Rabot is a Vision AI company that builds AI-powered camera systems and software to optimize packing operations in e-commerce fulfillment warehouses.
- **Entity Type**: Private (Seed stage; total raised ~$8M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Isura Ranatunga (CEO) and Channa Ranatunga

## Core Business
- **Primary industry/industries**: Warehouse automation, supply chain technology, computer vision, e-commerce fulfillment
- **Target customers**: B2B – 3PLs, e-commerce brands, and Fortune 500 companies with in-house fulfillment operations; SMB to Enterprise
- **Mission or purpose statement**: Not publicly stated, but the platform focuses on “fulfillment operations platform powered by Vision AI” to improve accuracy, productivity, and visibility in packing.

## Products & Services
- **Rabot Core (the pack station system)**: AI-powered cameras and edge devices that capture and analyze every item packed in real time. Validates SKUs, quantities, barcodes, and OCR; flags errors via on-screen alerts and Andon lights. Includes digital photo/video archive of every packed order. ($99/station/month, hardware included as lease)
- **Rabot Pulse**: Operator-facing desktop app that embeds the WMS pack UI alongside work instructions, scan-to-ship workflows, and SOPs – reduces app-switching and accelerates new employee ramp-up (2x faster).
- **Rabot Ship (Beta)**: Multi-carrier shipping module with rate shopping, label printing, and cartonization optimization using vision AI data. 40+ carrier integrations.
- **Rabot Portal**: Web dashboard with role-based views for managers (operations analytics, admin console, video search, SOP management) and clients (fulfillment data, video, compliance metrics).
- **Rabot Connect**: Integration layer with 62+ WMS connectors via a sidecar architecture – no API changes or WMS modifications required. Compatible with systems like Manhattan, SAP EWM, Oracle WMS, NetSuite, ShipStation, etc.
- **Pricing Tiers**: Core ($99/station/month), Plus ($249/station/month), Enterprise (custom). All tiers include hardware lease, no CapEx.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding ~$8M (pre-seed $2M in 2022, seed ~$5M in 2024)
- **Notable Investors/Partners**: Newfund Capital, BootstrapLabs, Forum Ventures, Interlace Ventures, GFT Ventures, ValueStream Ventures; strategic partners: Ranpak (NYSE: PACK), Yusen Logistics, Amazon Industrial Innovation Fund, Lightly.ai, Fulfill.com
- **Growth Signals**: 
  - Processed over 113 million items, 22.7 million orders, 122+ billion frames analyzed, 3+ trillion AI detections (as of mid-2025)
  - Exclusive multi-year agreement with Ranpak under “Rabot by Ranpak” brand (Feb 2025)
  - Selected by Amazon’s $1B Industrial Innovation Fund as one of six startups for “Packaging Visibility”
  - Proven results: 99.9% order accuracy, up to 66% QA & support cost reduction, 33% productivity improvement, 95% reduction in order resolution time

## Competitive Advantages
- **Edge AI processing**: All data processed on secure edge devices on-site – no raw video leaves the warehouse, addressing security and latency concerns.
- **Sidecar architecture for WMS integrations**: 62+ connectors without requiring API changes or WMS modifications – a significant moat for onboarding legacy warehouses.
- **Hardware-included subscription model**: No upfront CapEx for customers, lowering barrier to adoption.
- **Patent-pending computer vision algorithms** tailored to pack station verification and fraud prevention.
- **Proven enterprise traction** with Fortune 500 companies and partnerships with major logistics players (Ranpak, Yusen, Amazon).

## Strategic Focus
- **Current priorities**: 
  - Expanding the “Rabot by Ranpak” brand and deepening the partnership to bundle Vision AI with sustainable packaging.
  - Scaling the multi-carrier shipping module (Ship) to drive more value from the station data.
  - Growing the customer base among 3PLs and large e-commerce brands through the Fulfill.com partnership and direct sales.
  - Improving AI model accuracy and reducing onboarding time (partnered with Lightly.ai for data curation).
- **Direction for growth**: Becoming the standard operating system for packing stations in fulfillment warehouses, then expanding into adjacent zones (receiving, picking) via vision AI.

## Why Work Here
- **Culture highlights**: Startup environment with a focus on real-world impact – the technology directly improves warehouse worker productivity and reduces waste. Co-founders bring deep experience from Apple Robotics and supply chain.
- **Remote/hybrid/office policy**: Not explicitly stated; likely hybrid given San Francisco HQ and “Designed in California, Built in Texas” manufacturing. The careers page lists open roles (likely engineering, operations).
- **Notable perks or engineering culture**: 
  - Work on cutting-edge edge AI and computer vision deployed in production at scale.
  - Opportunity to collaborate with industry leaders like Amazon, Ranpak, and Yusen.
  - Small team (typical for seed-stage startup) offering high ownership and impact.
  - Hardware + software stack: cameras, edge devices, cloud dashboard, and operator apps.

## Sources
1. [rabot.us](https://rabot.us/company/about-us/) – Company overview, funding, metrics, leadership
2. [rabot.us](https://rabot.us/careers/) – Careers page, additional company details
3. [rabot.us](https://rabot.us/) – Main site with product descriptions, pricing, case studies
4. [linkedin.com](https://www.linkedin.com/company/rabotinc) – LinkedIn company page (profile)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/rabot) – Active job listings

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