---
title: 'Customer Success Lead at Springboard'
canonical: 'https://feeny.ai/job/customer-success-lead-springboard-united-states-5p6gchwc4svk'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Lead at Springboard

- **Company:** Springboard
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/springboardmentors/jobs/6202018004

## Job description

The Company

At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.

## About the Role

Springboard's B2B business is growing, and we need a Customer Success Lead who can hold the full client relationship from launch through renewal. You'll be the primary point of contact for our employer partners, running program implementations end-to-end, keeping outcomes on track, and identifying opportunities to expand the partnership.

This is a senior individual contributor role with broad scope serving large enterprise accounts (like Avera, Ochsner, UCHealth) through direct corporate training and workforce development engagements. You'll work closely with Product, Admissions, Program Success and Finance teams and represent Springboard externally.

## What You'll Do

Launch Coordination and Client Enablement

- Lead intake and onboarding for new client engagements: define success metrics, align on logistics, resolve technical access requirements, and coordinate participant enrollment
- Own program launch from contract execution through cohort kickoff, coordinating across the Learning, Program Success, and Admissions teams
- Serve as the day-to-day operational contact throughout the program lifecycle

Account Management

- Own relationships across a portfolio of employer partners; maintain regular cadences including weekly syncs and Monthly Business Reviews
- Prepare and deliver MBR decks reporting on completion rates, job placement, and NPS; proactively surface trends, risks, and wins
- Monitor program health and intervene early when learner outcomes are at risk
- Triage and resolve application, enrollment, payment, and data transfer issues

Growth and Expansion

- Identify expansion opportunities within existing accounts: new programs, additional cohorts, expanded seat counts
- Collaborate with BD on renewals and account growth; prepare supporting data and client-facing materials
- Build relationships across the client org to ensure Springboard has visibility with decision-makers, not just program coordinators
- Build scalable playbooks and processes that keep pace with a growing partner portfolio

Cross-Functional Operations

- Coordinate with internal teams (Program Success, Admissions, Finance, Learning) to execute on client commitments
- Represent the client perspective in internal planning and escalate blockers quickly
- Keep internal stakeholders updated on partner developments, upcoming milestones, and open issues

## What We're Looking For

- 4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business
- Track record of managing complex, multi-stakeholder relationships with significant ARR
- Strong operational instincts: you can run a detailed program implementation while keeping the broader relationship healthy
- Comfortable with data: you know how to pull the numbers, tell the story, and flag what matters
- Excellent communicator, equally effective on a client call, in a written update, and in an internal cross-functional meeting
- Self-directed and organized; you manage your own book of business without a lot of hand-holding
- Experience with workforce training or employer partnerships is a plus
- Experience working with healthcare organizations is a plus

## Why This Role

Springboard's employer partnerships are growing rapidly. We have a clear model that works, and we need someone who can run it at scale, tighten it up, and grow it. You'll have direct impact on business outcomes, client relationships, and learner results. We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Privacy Rights Notice for Job Applicants

Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This [notice](https://www.springboard.com/archeio/download/841f959e9c964e93a87abe993316cc1f/) contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.

## About Springboard

## Company Overview
- **One-liner**: Springboard is an online learning platform that prepares students for the tech industry’s most in-demand careers through mentor-led, project-based courses.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA (with an office in Bengaluru, India)
- **Founded**: 2013
- **Founders**: Gautam Tambay (CEO) and Parul Gupta

## Core Business
- **Primary industry/industries**: Online Education / EdTech / Professional Upskilling
- **Target customers**: B2C (working professionals seeking career changes or upskilling) and B2B (employers via "Springboard for Business")
- **Mission**: To transform one million lives by 2030 by building a world where everyone can access high-quality education that prepares them for the careers of tomorrow.

## Products & Services
- **Career Tracks**: Mentor-led, project-based online courses designed to be completed in 9 months or less. Core tracks include Data Science, Data Analytics, Software Engineering, UI/UX Design, Cybersecurity, and ML Engineering & AI.
- **Healthcare Certificate Programs**: Newer programs addressing healthcare talent shortages, including Certified Pharmacy Technician (CPhT) and Sterile Processing Technician (CRCST) pathways.
- **Springboard for Business**: An enterprise offering for companies to upskill their workforce.
- **Support Ecosystem**: Each student is matched with an industry mentor (via regular video calls), a career coach (available up to 6 months post-graduation), and a student advisor, plus access to a 24/7 Slack community.

## Market Standing
- **Valuation**: Not publicly disclosed (Series B startup).
- **Key Metric**: Over 18,394 enrolled students in Career Tracks since launch (as of Dec 2023). Reported 85.6% job placement rate for job-qualified graduates within 12 months, with an average salary increase of +$23,333.
- **Notable Investors/Partners**: Backed by investors including John Katzman (Founder of Princeton Review & 2U), Jyoti Bansal (Founder, AppDynamics), Allen Blue (Co-Founder, LinkedIn), and Neeraj Arora (ex-WhatsApp). [springboard.com](https://www.springboard.com/about/)
- **Growth Signals**: Expanding into Allied Health (pharmacy tech, sterile processing) to address critical workforce shortages; operates across 100+ countries with students from diverse backgrounds.

## Competitive Advantages
- **Human-Centric Model**: Unlike purely automated learning platforms, Springboard’s core differentiator is its "circle of support" — pairing every student with a dedicated industry mentor, career coach, and student advisor.
- **Job-Focused Outcomes**: Money-back guarantee and strong reported placement metrics signal confidence in their curriculum-to-career pipeline.
- **Proven Leadership**: Founded by operators with deep tech and education experience, with backing from prominent EdTech and tech founders.

## Strategic Focus
- **Mission-Driven Growth**: Scaling toward the goal of transforming one million lives by 2030.
- **Healthcare Expansion**: Launching certificate programs for medical assistants, pharmacy techs, and other Allied Health roles to meet employer demand at scale.
- **B2B Scaling**: Growing the "Springboard for Business" arm to serve enterprise clients looking to upskill their existing workforce.

## Why Work Here
- **Culture & Values**: Emphasizes curiosity, continuous learning, openness, constructive feedback, and putting students first ("Users > Company > Team > Self").
- **Diversity**: 40% women in leadership; team speaks 40+ languages representing 15+ nationalities.
- **Work Model**: Flexible work hours and vacation policy. Offices in San Francisco and Bengaluru. Remote roles available for mentors and certain positions.
- **Perks**: World-class medical/dental/vision, pre-tax savings accounts, free catered lunches and healthy snacks (in-office), ergonomic desk setup, noise-canceling headphones, and two professional development budgets (one of which can be used to learn anything from baking to origami, plus free access to all Springboard courses).
- **Team Size**: Approximately 17 current team members listed (likely a core team; the broader organization is larger).
- **Open Roles**: Currently hiring for mentor, career coach, and live instructor roles (contract, part-time, remote) as well as a Program Success Manager (LATAM, US, India). [greenhouse.io](https://job-boards.greenhouse.io/springboardmentors)

## Sources
1. [springboard.com](https://www.springboard.com/about/)
2. [springboard.com](https://www.springboard.com/)
3. [springboard.com](https://www.springboard.com/join-us/)
4. [greenhouse.io](https://job-boards.greenhouse.io/springboardmentors)
5. [greenhouse.io](https://job-boards.greenhouse.io/springboardmentors/jobs/4005036004)

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