--- title: 'Customer Success Leader (Remote, US-based) at Liquibase' canonical: 'https://feeny.ai/job/customer-success-leader-remote-us-based-liquibase-remote-48yxn6ns5nz1' type: 'job' last_seen: '2026-10-29' --- # Customer Success Leader (Remote, US-based) at Liquibase - **Company:** Liquibase - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-10-29 - **Apply:** https://www.liquibase.com/company/careers?gh_jid=8094851 ## Job description ## Overview Liquibase is the leader in Database DevOps. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry. Liquibase is hiring a Customer Success Leader to lead and scale our Customer Success organization, with direct oversight of our Customer Success Account Executives, who own the customer relationship, renewal, and expansion motion. This is a leadership role for someone who can build repeatable processes, develop high-performing managers and individual contributors, and act as a strategic partner to Sales, Product, and Engineering. You'll be accountable for net revenue retention, customer health, and the overall customer experience across our post-sale journey. What you’ll be doing: - Revenue Ownership: Take direct responsibility for retention and expansion targets across your managed book of business, with a proven track record of achieving 95%+ gross retention and 110%+ net retention. - Account Strategy: Define and oversee account management strategy that transforms underutilized customers into fully adopted, expanding accounts. - Risk Management: Identify at-risk accounts early and execute risk mitigation plans to protect ARR. - Executive Relationships: Foster strong, multi-threaded relationships with technical executives (CTOs, VPs of Engineering, Database leaders), translating database DevOps benefits into business outcomes. - Adoption Excellence: Ensure customers fully utilize their subscriptions by reducing typical 4-6 month implementation timelines and driving systematic team-by-team adoption. - Voice of the Customer: Act as liaison between customers and internal teams (Sales, Engineering, Product, Support), providing insights that drive product innovation and customer success. Must Haves: - 3+ years of experience in an Account Management leadership role - Proven track record owning and driving net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software environment - Prior experience as an individual contributor Account Manager with successful results in expansions and high retention rates - Strong operational chops: comfortable building playbooks, dashboards, and forecasting models, and using data to drive decisions - Excellent executive presence — able to engage credibly with customer executives and internal leadership alike - Experience selling to Engineering Leaders in large Enterprises - Bachelor's degree or equivalent work experience - Located in the United States Nice to Haves: - Experience in DevOps, database, infrastructure, or developer tooling markets Perks of life at Liquibase: - Remote-first culture, potential for company-wide in-person gatherings - Home office allowance for remote workers - Meaningful equity - Comprehensive health, vision, and dental benefits - country dependent - Generous paid time off and paid holidays - 401k match program (US only) - No punks, no jerks culture - Growth opportunities and ability to move up within the company We take pride in: - A transparent and collaborative team environment. We value multiple perspectives and fresh thinking. - Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact. - Providing the opportunity to work with new technologies and learn from experienced professionals. - How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery. Company Overview - We are Liquibase A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers. Want to help the software world move faster? You’ve found the right place. Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law. ## About Liquibase ## Company Overview - **One-liner**: Liquibase provides an open-source database schema change management platform that automates database deployments for CI/CD workflows. - **Entity Type**: Private (Series B) - **Headquarters**: Austin, Texas, United States - **Founded**: 2012 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Software Development / DevOps / Database Management - **Target customers**: B2B; Enterprise and SMB organizations with complex database environments; developers, DevOps teams, and database administrators - **Mission**: "To accelerate global innovation by uniting teams across the data journey" [liquibase.com](https://www.liquibase.com/company) ## Products & Services - **[Liquibase Open Source](https://www.liquibase.com/)**: The core open-source database change management tool, widely adopted by developers for version-controlling and automating database schema changes. - **[Liquibase Secure](https://www.liquibase.com/)**: An enterprise-grade governance platform that embeds security, compliance (SOX, HIPAA, PCI, GDPR, DORA, CPS 230), and auditability directly into database delivery pipelines. It supports 65+ databases including PostgreSQL, Oracle, SQL Server, Snowflake, Databricks, and MongoDB, and provides features like drift detection, policy enforcement, and tamper-evident audit logs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding of **$27.0M** across 7 rounds [linkedin.com](https://www.linkedin.com/company/liquibase) - **Notable Investors/Partners**: Not publicly listed in provided search results. - **Growth Signals**: The company reports a 95% reduction in risk, 120x faster deployments, and 100% audit readiness for customers using Liquibase Secure [liquibase.com](https://www.liquibase.com/). The company employs 61 people (-20.5% YoY) and has an annual revenue of $10.0M [linkedin.com](https://www.linkedin.com/company/liquibase). ## Competitive Advantages - **Open-source heritage**: Liquibase is a community-led, open-source standard, which creates a large, loyal user base and a strong ecosystem. - **Broad database support**: Supports 65+ databases, making it a universal solution for heterogeneous database environments. - **Governance-first approach**: Unlike many competitors, Liquibase Secure embeds compliance and audit directly into the CI/CD pipeline, addressing a critical need for regulated industries. - **Remote-first culture**: A strong, intentional remote-first culture that prioritizes flexibility and global talent acquisition. ## Strategic Focus - **Enterprise adoption**: Growing the Liquibase Secure platform to capture enterprise customers needing governance and compliance. - **AI integration**: Leveraging AI for change intelligence, remediation guidance, and anomaly detection. - **Expanding the partner ecosystem**: Building integrations with major CI/CD and data pipeline tools. - **Maintaining open-source leadership**: Continuing to invest in the open-source community as a driver of innovation and market share. ## Why Work Here - **Remote-first culture**: Liquibase is a remote-first company, not just remote-friendly. Employees can work from anywhere, with flexible schedules and a strong emphasis on work-life balance. [liquibase.com](https://www.liquibase.com/blog/distributed-by-design-how-liquibase-thrives-as-a-remote-company) - **Competitive compensation**: Offers salary and equity packages to attract and retain top talent. [liquibase.com](https://www.liquibase.com/company/careers) - **Robust benefits**: Includes health, dental, vision insurance, paid parental leave, flexible time off, and a home office stipend. [liquibase.com](https://www.liquibase.com/company/careers) - **Growth and impact**: Employees have the opportunity to work on new technologies, solve challenging database CI/CD problems, and make a meaningful impact in a fast-growing company. [liquibase.com](https://www.liquibase.com/company/careers) - **Culture**: Described as "caffeinated, collaborative, and confident," rooted in open-source values of freedom, choice, transparency, and meritocracy. [liquibase.com](https://www.liquibase.com/company/careers) - **Glassdoor rating**: 4.3 out of 5.0, indicating high employee satisfaction. [liquibase.com](https://www.liquibase.com/blog/distributed-by-design-how-liquibase-thrives-as-a-remote-company) ## Sources 1. [liquibase.com - Official Website](https://www.liquibase.com/) 2. [liquibase.com - About Company](https://www.liquibase.com/company) 3. [liquibase.com - Careers Page](https://www.liquibase.com/company/careers) 4. [liquibase.com - Remote Work Blog](https://www.liquibase.com/blog/distributed-by-design-how-liquibase-thrives-as-a-remote-company) 5. 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