--- title: 'Customer Success Manager - 18 Months Contract at Wrike' canonical: 'https://feeny.ai/job/customer-success-manager-18-months-contract-wrike-ireland-zx6aeypkw7pn' type: 'job' last_seen: '2026-09-16' --- # Customer Success Manager - 18 Months Contract at Wrike - **Company:** Wrike - **Location:** Ireland - **Work type:** remote - **Posted:** 2026-04-22 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/wrike/jobs/4687689005 ## Job description Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision:  A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value. Team Dynamics: You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. Your Impact: - By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey - By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs) - By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth. - By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers - By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization - By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance. - By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans - By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time. This is an 18-month contract position for a maternity cover Your Qualifications: - Full fluency in English and German is good to have - 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients. - Experience working with Marketing teams, Professional Services, IT teams, PMO teams. - Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership. - Knowledge and hands-on experience in project management, business process redesign, and change management. - Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience - Willing to dive into technical details of a product to understand it thoroughly Standout Qualities: - Having a problem solver mentality, being a critical thinker and generally curious - A passion for learning and improving every day, motivated to excel - Openness to receiving feedback, being coachable - A strong team player attitude - Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description - A creative and innovative approach Why Join Wrike? - 25 calendar days of paid vacation - Parental Leave: 26 Weeks Maternity / 4 Week Paternity - 2 Volunteer Days - Bike-to-Work Scheme - Health Insurance (Employees + Dependents) - Life Insurance - Income Protection - Pension Scheme Your recruitment buddy will be [Arjola Stejskal](https://www.linkedin.com/in/arjola-stejskal-44a44720/), Talent Acquisition Specialist ## #LI-AS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our [LinkedIn Life Page](https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/), [Company culture page](https://www.wrike.com/wrike-company-culture/), [Instagram](https://www.instagram.com/wriketeam), [Wrike Engineering Team](https://www.wrike.com/wrike-engineering/), [Medium](https://medium.com/wriketechclub), [Meetup.com](https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e), [Youtube](https://www.youtube.com/c/wriketechclub) for a feel for what life is like at Wrike. https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm ## About Wrike ## Company Overview - **One-liner**: Wrike provides AI-powered enterprise work management software that helps teams plan, collaborate, and execute projects across departments. - **Entity Type**: Private (operating as an independent entity since 2022; previously part of Citrix; total funding of $26M from early rounds) - **Headquarters**: San Diego, California, United States - **Founded**: 2006 - **Founders**: Not publicly listed (company was founded by a team; current leadership includes CEO Thomas Scott) ## Core Business - **Primary industries**: Project management software, collaboration software, productivity software - **Target customers**: B2B, serving over 20,000 organizations globally, including enterprise, mid-market, and SMB teams - **Mission**: To enable everyone to do the best work of their lives through collaborative work management ## Products & Services - **Wrike**: A cloud-based work management platform offering task management, workflow automation, Gantt charts, resource management, real-time dashboards, and reporting. Available on web, iOS, and Android in 9 languages. - **Wrike AI (Work Intelligence®)**: AI-powered features that automate subtasks, provide recommendations, predict outcomes, and reduce mundane work using the platform’s industry-leading data model. - **Wrike Datahub**: Centralized data management for cross-functional insights. - **Klaxoon (acquired 2025)**: A suite of visual collaboration tools including whiteboarding, interactive workshops, and structured execution, integrated into Wrike to redefine enterprise collaboration. - **Wrike Integrate**: Native integration engine connecting Wrike with hundreds of apps (e.g., HubSpot, Salesforce, Slack). ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue estimated at $140M (LinkedIn data, 2025) Total funding: $26M across 3 prior funding rounds - **Notable Investors/Partners**: Earlier investors include Bain Capital Ventures (from Series A round); current partners through ecosystem integrations (e.g., HubSpot App Marketplace, Citrix ecosystem) - **Growth Signals**: - Acquired Klaxoon in 2025, adding visual collaboration capabilities - Launched GenAI tools (Work Intelligence®) in 2024 - Opened new offices in Bangalore (2023), Nicosia (2022) and expanded to 10 global hubs - Over 2 million users and 215,000+ users in its largest account - More than 100 million tasks completed in Wrike ## Competitive Advantages - **AI‑First Platform**: Wrike AI leverages a deep, industry‑specific data model to offer predictive analytics, automated workflows, and intelligent recommendations – a moat built on years of structured project data. - **Enterprise‑Grade Security**: ISO certified, Wrike Lock encryption, and dedicated data centers in the US and Europe, appealing to regulated industries. - **Unified Collaboration**: The acquisition of Klaxoon creates a unique combination of structured project management and visual, real‑time collaboration – a differentiator vs. standalone PM or whiteboarding tools. - **Global Scale & Localization**: Supports 9 languages, operates in 140 countries, with 10 global hubs ensuring enterprise readiness worldwide. - **Integration Ecosystem**: Deep native integrations with hundreds of business tools, including HubSpot, Salesforce, and Slack, reducing switching costs for customers. ## Strategic Focus - **Expand AI Capabilities**: Continue embedding generative AI (GenAI) and predictive analytics across the platform to reduce manual work and improve decision‑making. - **Deepen Visual Collaboration**: Integrate Klaxoon’s whiteboarding and workshop tools into Wrike’s core workflows to capture the full “idea‑to‑outcome” lifecycle. - **Cross‑Departmental Adoption**: Target enterprise accounts by enabling seamless project management across marketing, professional services, IT, and operations. - **Global Growth**: Leverage hubs in APAC (India, Japan, Australia), EMEA (Cyprus, Czechia, France, Estonia, Ireland) and the Americas to support distributed teams and local market needs. ## Why Work Here - **Flexible Work Model**: Wrike supports remote, hybrid, and co‑working setups across 10 global hubs. Roles typically require four hours of overlap with a primary region (e.g., Americas EST/PST, EMEA GMT/CET, APAC local). - **Culture & Values**: Emphasizes customer‑focus, collaboration, creativity, and commitment. Employee‑led resource groups include Wrikers of Color, Women of Wrike (WOW), Wrike with Pride (LGBTQIA+), Wrike Wellness Collective, and SERVE (social/environmental volunteering). - **Engineering Excellence**: Over 250 engineers; Wrike TechClub encourages knowledge sharing and peer learning. Mentorship programs and internal mobility promote career growth. - **Benefits**: Competitive pay, healthcare (medical/dental/vision), retirement savings (401k, pension), generous paid time off, parental leave, two paid volunteer days per year, and home‑office support. - **Global Community**: 1,000+ employees across nearly every time zone; structured hiring process (3–5 weeks) with a focus on reducing bias and assessing potential. ## Sources 1. [wrike.com/company](https://www.wrike.com/company/) – About page, leadership, history, global hubs, diversity groups 2. [wrike.com/jobs](https://www.wrike.com/jobs/) – Careers page, open roles, culture, values, FAQs on remote/hybrid, benefits 3. [wrike.com/wrike-company-culture](https://www.wrike.com/wrike-company-culture/) – Company culture overview 4. [wrike.com](https://www.wrike.com/) – Homepage, product features, AI capabilities, customer numbers 5. [linkedin.com/company/wrike](https://www.linkedin.com/company/wrike) – LinkedIn company page (revenue, employee count, funding) ## Other roles at Wrike - [Business Systems Security Analyst](https://feeny.ai/job/business-systems-security-analyst-wrike-prague-d67r81nqr9p4) — Prague, Czech Republic - [Senior Manager, Competitive Intelligence & Positioning](https://feeny.ai/job/senior-manager-competitive-intelligence-positioning-wrike-united-states-bvsvw7j8tx33) — United States - [Director, Global GTM Strategy & Operations](https://feeny.ai/job/director-global-gtm-strategy-operations-wrike-united-states-v6erbjdznqkf) — United States - [Inside Sales Representative AMS [13:30 - 22:00 CET]](https://feeny.ai/job/inside-sales-representative-ams-13-30-22-00-cet-wrike-prague-d0rvptz9bpc3) — Prague, Czech Republic - [Partner Account Manager](https://feeny.ai/job/partner-account-manager-wrike-tokyo-9exz1g4dy9t9) — Tokyo, Japan - [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-wrike-prague-nex7ahzp5pgz) — Prague, Czech Republic - [Group Product Manager [Klaxoon]](https://feeny.ai/job/group-product-manager-klaxoon-wrike-ireland-2da0naejgxa4) — Ireland - [Group Product Manager [Klaxoon]](https://feeny.ai/job/group-product-manager-klaxoon-wrike-poland-z6yv8bsxfd0h) — Poland - [Group Product Manager [Klaxoon]](https://feeny.ai/job/group-product-manager-klaxoon-wrike-germany-tavdcjhw6vfg) — Germany - [Group Product Manager [Klaxoon]](https://feeny.ai/job/group-product-manager-klaxoon-wrike-spain-qtctbzvp2xgk) — Spain