---
title: 'Customer Success Manager at 1mind'
canonical: 'https://feeny.ai/job/customer-success-manager-1mind-united-states-et2vj3ydc9yy'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at 1mind

- **Company:** 1mind
- **Location:** United States
- **Compensation:** $165k–$190k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/1mind/2edf213f-ccb9-40b2-ab8d-4dc60221061d

## Job description

Job Title: Customer Success Manager

This is a fully remote opportunity and can be worked from any location in the United States.

## ABOUT US

1mind is building the next generation of revenue teams.

We are creating a new category of enterprise software: Autonomous Customer Experience. Our platform deploys Superhumans, go-to-market teammates with a face, a voice, and a GTM brain that serve the buyer across the entire journey with one continuous memory. They engage, demo, onboard, and support in the moments no company could ever staff, so the handoffs disappear and growth stops leaking.

Join us as we define the category and build the platform that powers the next generation of revenue teams. When the buyer wins, the company wins. Every1 Wins.

## ABOUT THE ROLE

We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.

You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.

You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.

## WHAT YOU’LL DO

- Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success
- Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve
- Partner with customers to define success criteria and connect product usage to meaningful business outcomes
- Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
- Lead renewals with a proactive, value-driven approach and identify expansion opportunities
- Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps
- Share customer insights internally to influence product direction and help scale repeatable success practices
- Operate with a strong bias to action and comfort navigating ambiguity

## WHAT YOU’LL BRING

- 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
- Track record owning complex, multi-stakeholder relationships end-to-end — from onboarding and implementation through renewal and expansion
- Experience with enterprise B2B customers and GTM-focused use cases preferred
- Familiarity with marketing automation, orchestration, or attribution platforms a plus
- Hands-on experience with tools like Salesforce and Claude a plus
- PMP, CSM, or similar certification a plus

## WHY JOIN US

- Be at the forefront of AI-powered GTM operations
- Shape the future of how humans and AI collaborate in high-stakes business environments.
- Work alongside a team of builders at the forefront of AI, product design, and GTM innovation.
- Design for a product that lives at the intersection of visual design, voice, motion, and intelligence.
- Remote-first, fast-moving culture with ownership, autonomy, and impact from day one.
- Increase your network of Superhumans!

The total target cash range for this position is $165,000 to $190,000. Total target cash includes base salary and a target incentive. The total direct compensation package for this position may include stock options, benefits, and/or other applicable incentives.

1mind's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. The hiring manager will share more details about the full compensation package and benefits as you move through the process.

We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are passionate about learning and excited about what we are doing, then we want to hear from you!

[Please note that all legitimate communication from 1mind will come only from email addresses ending in @1mind.com http://1mind.com. We will never ask for payment, financial information, or personal details outside of our official application process. If you receive a suspicious message, please disregard it and alert us at careers@1mind.com]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment - all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

## #LI-REMOTE

## About 1mind

## Company Overview
- **One-liner**: 1mind builds AI-powered "Superhuman" agents that autonomously perform go-to-market functions—from sales development and demos to customer onboarding—to replace and scale human revenue teams.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Amanda Kahlow (CEO)

## Core Business
- **Primary industry**: AI-powered sales and go-to-market (GTM) automation, software development
- **Target customers**: B2B enterprise and mid-market revenue teams (Sales, Marketing, Customer Success)
- **Mission or purpose**: To make humans "superhuman" by deploying AI that eliminates broken handoffs and scales intelligence across the entire customer lifecycle.

## Products & Services
- **GTM Superhumans**: Autonomous AI agents that act as SDRs, first-call AEs, Sales Engineers, CSMs, and In-Product Guides. They qualify buyers, book meetings, deliver pitches, handle objections, demo products, onboard customers, and drive conversions—all without human intervention.
- **Ride-Along Sales Engineer**: An AI that joins live Zoom/Teams/Google Meet calls as a visible, named participant to answer technical questions, share content, and perform discovery.
- **Website Inbound Superhuman**: 24/7 AI that pitches, discovers, demos, qualifies, and drives visitors to action (book meetings, start trials, or convert directly).
- **PLG/SMB Seller**: Engages free users, converts them to paid, and nurtures the long tail at scale.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (raised $40M total)
- **Key Metric**: Total Funding – $40M (including a $30M Series A led by Battery Ventures in November 2025)
- **Notable Investors/Partners**: Battery Ventures (lead), with participation from Cassie Young (early investor). Exclusive AI successor to Drift (per Clari + Salesloft). Partnered with Clari and Salesloft.
- **Growth Signals**: Headcount grew 327.6% YoY to 79 employees; revenue estimated at $6M annually; claims to have surpassed "triple, triple, double" growth benchmark; 80% of its own pipeline generated via AI superhumans; 8,881 LinkedIn followers (+356.4% yearly); 11 active job postings.

## Competitive Advantages
- **Purpose-built AI for GTM**: Unlike generic chatbots, 1mind’s agents are designed to handle the full sales cycle with context, knowledge graphs, and action orchestration.
- **First-mover in “visible” AI sales engineers**: The Ride-Along feature makes the AI a named participant on live calls, building trust and reducing friction.
- **Founder with deep domain expertise**: Amanda Kahlow previously founded and exited 6sense (unicorn), giving her unique insight into revenue intelligence.
- **Strong early traction**: Rapid headcount and revenue growth, plus endorsements from major platforms (Clari, Salesloft) as the exclusive AI successor to Drift.

## Strategic Focus
- **Scale the Superhuman workforce**: Continue deploying AI agents across more customer lifecycle stages and geographies.
- **Expand enterprise adoption**: Targeting large revenue teams with the promise of replacing multiple human roles.
- **Deepen integrations**: Tighten partnerships with CRM, sales engagement, and revenue intelligence platforms to embed Superhumans seamlessly.

## Why Work Here
- **Culture highlights**: Rated 4.6/5 on LinkedIn (13 reviews) with high marks for culture (4.6), career growth (4.7), and compensation (4.4). Described as a fast-paced, mission-driven environment building the “era of Superhumans.”
- **Remote/hybrid/office**: Headquarters in San Francisco (2261 Market St), but operates across 5 countries (US, India, Canada, Pakistan, Armenia). Likely hybrid or remote-friendly given distributed team.
- **Notable perks/engineering culture**: High-growth startup with access to cutting-edge AI research; employees work on AI agents, knowledge graphs, and real-time action orchestration. Open roles include AI Research Lead, AI System Engineer, Head of Product, and more.

## Sources
1. [1mind.com](https://www.1mind.com/)
2. [1mind.com/careers](https://www.1mind.com/careers)
3. [LinkedIn - 1mind](https://www.linkedin.com/company/1mindai)
4. [1mind.com/announcements](https://www.1mind.com/announcements)
5. [Forbes - Inside 1mind’s $40M AI Bet](https://www.forbes.com/sites/gemmaallen/2026/01/25/inside-1minds-40m-ai-bet-and-the-superhuman-vision-behind-it/)

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