--- title: 'Customer Success Manager, Advertising (Amazon DSP) at CommerceIQ' canonical: 'https://feeny.ai/job/customer-success-manager-advertising-amazon-dsp-commerceiq-bengaluru-xekc6cv5s8w3' type: 'job' last_seen: '2026-09-17' --- # Customer Success Manager, Advertising (Amazon DSP) at CommerceIQ - **Company:** CommerceIQ - **Location:** Bengaluru, India - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-09-17 - **Apply:** https://job-boards.greenhouse.io/commerceiq/jobs/7996962003 ## Job description The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: Fueled by our customer and business growth, we’re looking for Customer Success Managers to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD). The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform. What You'll Do: - Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk. - Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns - Be the liaison between Amazon Advertising (DSP), Walmart Connect and other external partners and our clients - Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues - Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers - Perform deep data analysis to answer the client’s strategic questions, and drive action - Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period - Collaborate with our internal teams to shape new features - Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction - Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed What You'll Bring: - Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field - 6-7+ total years of professional work experience - 5+ years experience in running media and advertising engagement with customers, in a consulting/agency role - Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, and Instacart) at well-respected agencies for large enterprise brands - Experience managing Amazon search (Sponsored Ads) and display (Amazon DSP) marketing budgets in the multi-million dollar range - Well versed in bid and budget management, content optimization, and promotion planning - An analytical approach to problem-solving with advanced Excel skills - Project management experience and ability to anticipate and mitigate risks - Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies - Excellent presentation and communication skills including both oral and written - Track record of retaining and renewing Enterprise customers in the SaaS space. Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. ## About CommerceIQ ## Company Overview - **One-liner**: CommerceIQ provides a unified AI platform for retail ecommerce teams to automate and optimize sales, content, and media across thousands of retailers globally. - **Entity Type**: Private (Series D, closed in 2022) - **Headquarters**: Mountain View, California, USA (with additional offices in Bengaluru, India and London, UK) - **Founded**: 2018 - **Founders**: Guru Hariharan (CEO) ## Core Business - **Primary industry**: Retail ecommerce technology / AI-driven commerce automation - **Target customers**: B2B – consumer brands (both SMB and enterprise) selling on Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Mission statement**: “We drive profitable ecommerce growth with intelligent automation” [[commerceiq.ai/about-us]](https://www.commerceiq.ai/about-us) ## Products & Services - **AllyAI**: An always-on AI commerce operator that automates pricing adjustments, media spend optimization, and content visibility improvements across retailers. Acts as a “co-pilot” for ecommerce teams. - **Content Agent**: Automates management of thousands of SKUs across hundreds of retailers, ensuring accuracy, compliance, and AEO (Amazon Eligibility Optimization). - **Digital Shelf Analytics**: Tracks digital shelf performance 24/7 across 1,450+ retailers, providing prioritized insights and ready-to-use WBR reports. - **eCommerce Sales Management**: Forecasts sales vs. plan, prioritizes next-best actions, and automates execution to close gaps. - **Retail Media Management**: Optimizes retail media bids and pacing using 50+ shelf-aware signals, driving incremental sales. All products are SaaS-based, delivered via a unified platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding raised – Series D in 2022 (amount undisclosed); notable investors include Insight Partners, Madrona Ventures, and Shasta Ventures [[commerceiq.ai/leadership]](https://www.commerceiq.ai/leadership) - **Notable Investors/Partners**: Insight Partners, Madrona Ventures, Shasta Ventures; the platform connects to Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Growth Signals**: - 2,200+ brands use the platform - Global network of 900+ retailers - In 2021, CommerceIQ automations drove 250 million actions that contributed to profitable market share gains for customers - Offices in US, India, and UK, with a growing global team ## Competitive Advantages - **Unified platform**: One platform covering content, analytics, sales, and media – eliminating siloed tools and spreadsheets. - **AI-native automation**: AllyAI and other agents continuously monitor and act on pricing, content, and media without manual intervention. - **Shelf-aware signals**: Proprietary intelligence that captures real-time shelf data across 1,450+ retailers, enabling better bid optimization and content decisions. - **Deep retailer integrations**: Direct connections to Amazon, Walmart, Instacart, and many others, built specifically for the algorithmic nature of retail marketplaces. ## Strategic Focus CommerceIQ is doubling down on AI-driven automation to help brands scale profitable growth. The company’s leadership principles emphasize “relentless innovation” and “exception-based automated decision making.” Near-term priorities include expanding platform capabilities (e.g., Director of Engineering – AI, Forward Deployed Engineering) and deepening international reach (85+ countries). The company is investing heavily in product teams (AI, data science) and growth partnerships. ## Why Work Here - **Culture & values**: Emphasis on ownership, hiring and developing the best, and moving quickly. Diversity, equity, and inclusion are core to the company’s identity [[commerceiq.ai/careers]](https://www.commerceiq.ai/careers). - **Work model**: Hybrid and remote options depending on role and location; generous PTO including vacation, holidays, and global recharge days. - **Compensation & perks**: Competitive base pay, equity (stock options for eligible roles), comprehensive health/dental/vision insurance, gym stipends, mental health support, and learning & development opportunities. - **Engineering culture**: Strong focus on internal growth and promotion; many team members expand roles from within. Active engineering hubs in Mountain View, Toronto, Bengaluru, and London. - **Global team**: Cross-regional collaboration across US, UK, and India; inclusive environment that values diverse backgrounds. ## Sources 1. [commerceiq.ai](https://www.commerceiq.ai/) – Main site, product descriptions 2. [commerceiq.ai/careers](https://www.commerceiq.ai/careers) – Culture, perks, DEI, hybrid policy 3. [commerceiq.ai/about-us](https://www.commerceiq.ai/about-us) – Mission, metrics, offices, investors 4. [job-boards.greenhouse.io/commerceiq](https://job-boards.greenhouse.io/commerceiq) – Open roles, locations 5. [commerceiq.ai/leadership](https://www.commerceiq.ai/leadership) – Executive team, board of directors, investors ## Other roles at CommerceIQ - [Business Development Representative](https://feeny.ai/job/business-development-representative-commerceiq-united-states-mtvvxn218fmf) — United States - [Director, Product Management](https://feeny.ai/job/director-product-management-commerceiq-bengaluru-hjv9xq4x4tr8) — Bengaluru, India - [Customer Success Manager, Display Advertising](https://feeny.ai/job/customer-success-manager-display-advertising-commerceiq-united-states-fzcg55qykbaj) — United States - [Technical Lead – IT Systems & Asset Management](https://feeny.ai/job/technical-lead-it-systems-asset-management-commerceiq-bengaluru-08p4x8baq8db) — Bengaluru, India - [Director, Finance](https://feeny.ai/job/director-finance-commerceiq-bengaluru-bvst1v213anf) — Bengaluru, India - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-commerceiq-united-states-mt7cn25bzcvc) — United States - [Associate Director, Retail Media (Search)](https://feeny.ai/job/associate-director-retail-media-search-commerceiq-united-states-a6pgzgw0h63t) — United States - [Customer Success Manager, Advertising (Retail Search)](https://feeny.ai/job/customer-success-manager-advertising-retail-search-commerceiq-united-states-sz3gqx0k607t) — United States - [Senior Product Manager-I](https://feeny.ai/job/senior-product-manager-i-commerceiq-bengaluru-1wnrwh9bg87n) — Bengaluru, India - [Forward Deployed Engineering Manager](https://feeny.ai/job/forward-deployed-engineering-manager-commerceiq-bengaluru-dp38vvv4pmeq) — Bengaluru, India