--- title: 'Customer Success Manager, Advertising (Retail Search) at CommerceIQ' canonical: 'https://feeny.ai/job/customer-success-manager-advertising-retail-search-commerceiq-united-states-sz3gqx0k607t' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager, Advertising (Retail Search) at CommerceIQ - **Company:** CommerceIQ - **Location:** United States - **Posted:** 2026-06-24 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/commerceiq/jobs/7782529003 ## Job description The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising (Retail Search) to manage and execute advertising campaigns for our enterprise clients. The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement. This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management. This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area. What You’ll Do: - Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces. - Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs. - Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period. - Analyze campaign performance data to identify trends, insights, and actionable recommendations. - Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively. - Collaborate with our internal teams to shape new features What You’ll Bring: Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field - - 5+ total years of professional work experience - 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role - Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands - Experience managing Amazon search marketing budgets in the multi-million dollar range - Well versed in Bid and Budget management, content optimization, and promotion planning - An analytical approach to problem-solving with advanced Excel skills - Project management experience and ability to anticipate and mitigate risks - Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies - Excellent presentation and communication skills including both oral and written Compensation and Benefits: The typical base pay range for this role across the US is USD: $122,400 - $140,000/per year. This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options. You will also receive access to: - Comprehensive medical, vision, and dental coverage - A 401(k)-retirement plan - Short & long-term disability insurance - Life insurance - Paid parental leave - Monthly reimbursements for gym, phone, and internet - 13 paid company holidays in the 2026 calendar year and unlimited PTO Check out our [LinkedIn page](https://www.linkedin.com/company/commerceiq/life/682892c1-f540-4867-a6f7-487106e479b8/?viewAsMember=true) to learn more about what it’s like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. ## About CommerceIQ ## Company Overview - **One-liner**: CommerceIQ provides a unified AI platform for retail ecommerce teams to automate and optimize sales, content, and media across thousands of retailers globally. - **Entity Type**: Private (Series D, closed in 2022) - **Headquarters**: Mountain View, California, USA (with additional offices in Bengaluru, India and London, UK) - **Founded**: 2018 - **Founders**: Guru Hariharan (CEO) ## Core Business - **Primary industry**: Retail ecommerce technology / AI-driven commerce automation - **Target customers**: B2B – consumer brands (both SMB and enterprise) selling on Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Mission statement**: “We drive profitable ecommerce growth with intelligent automation” [[commerceiq.ai/about-us]](https://www.commerceiq.ai/about-us) ## Products & Services - **AllyAI**: An always-on AI commerce operator that automates pricing adjustments, media spend optimization, and content visibility improvements across retailers. Acts as a “co-pilot” for ecommerce teams. - **Content Agent**: Automates management of thousands of SKUs across hundreds of retailers, ensuring accuracy, compliance, and AEO (Amazon Eligibility Optimization). - **Digital Shelf Analytics**: Tracks digital shelf performance 24/7 across 1,450+ retailers, providing prioritized insights and ready-to-use WBR reports. - **eCommerce Sales Management**: Forecasts sales vs. plan, prioritizes next-best actions, and automates execution to close gaps. - **Retail Media Management**: Optimizes retail media bids and pacing using 50+ shelf-aware signals, driving incremental sales. All products are SaaS-based, delivered via a unified platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding raised – Series D in 2022 (amount undisclosed); notable investors include Insight Partners, Madrona Ventures, and Shasta Ventures [[commerceiq.ai/leadership]](https://www.commerceiq.ai/leadership) - **Notable Investors/Partners**: Insight Partners, Madrona Ventures, Shasta Ventures; the platform connects to Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Growth Signals**: - 2,200+ brands use the platform - Global network of 900+ retailers - In 2021, CommerceIQ automations drove 250 million actions that contributed to profitable market share gains for customers - Offices in US, India, and UK, with a growing global team ## Competitive Advantages - **Unified platform**: One platform covering content, analytics, sales, and media – eliminating siloed tools and spreadsheets. - **AI-native automation**: AllyAI and other agents continuously monitor and act on pricing, content, and media without manual intervention. - **Shelf-aware signals**: Proprietary intelligence that captures real-time shelf data across 1,450+ retailers, enabling better bid optimization and content decisions. - **Deep retailer integrations**: Direct connections to Amazon, Walmart, Instacart, and many others, built specifically for the algorithmic nature of retail marketplaces. ## Strategic Focus CommerceIQ is doubling down on AI-driven automation to help brands scale profitable growth. The company’s leadership principles emphasize “relentless innovation” and “exception-based automated decision making.” Near-term priorities include expanding platform capabilities (e.g., Director of Engineering – AI, Forward Deployed Engineering) and deepening international reach (85+ countries). The company is investing heavily in product teams (AI, data science) and growth partnerships. ## Why Work Here - **Culture & values**: Emphasis on ownership, hiring and developing the best, and moving quickly. Diversity, equity, and inclusion are core to the company’s identity [[commerceiq.ai/careers]](https://www.commerceiq.ai/careers). - **Work model**: Hybrid and remote options depending on role and location; generous PTO including vacation, holidays, and global recharge days. - **Compensation & perks**: Competitive base pay, equity (stock options for eligible roles), comprehensive health/dental/vision insurance, gym stipends, mental health support, and learning & development opportunities. - **Engineering culture**: Strong focus on internal growth and promotion; many team members expand roles from within. Active engineering hubs in Mountain View, Toronto, Bengaluru, and London. - **Global team**: Cross-regional collaboration across US, UK, and India; inclusive environment that values diverse backgrounds. ## Sources 1. [commerceiq.ai](https://www.commerceiq.ai/) – Main site, product descriptions 2. [commerceiq.ai/careers](https://www.commerceiq.ai/careers) – Culture, perks, DEI, hybrid policy 3. [commerceiq.ai/about-us](https://www.commerceiq.ai/about-us) – Mission, metrics, offices, investors 4. [job-boards.greenhouse.io/commerceiq](https://job-boards.greenhouse.io/commerceiq) – Open roles, locations 5. [commerceiq.ai/leadership](https://www.commerceiq.ai/leadership) – Executive team, board of directors, investors ## Other roles at CommerceIQ - [Technical Lead – IT Systems & Asset Management](https://feeny.ai/job/technical-lead-it-systems-asset-management-commerceiq-bengaluru-08p4x8baq8db) — Bengaluru, India - [Director of Finance](https://feeny.ai/job/director-of-finance-commerceiq-bengaluru-bvst1v213anf) — Bengaluru, India - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-commerceiq-united-states-mt7cn25bzcvc) — United States - [Data Scientist II](https://feeny.ai/job/data-scientist-ii-commerceiq-bengaluru-w9ws7fwzss5p) — Bengaluru, India - [Associate Director, Retail Media (Search)](https://feeny.ai/job/associate-director-retail-media-search-commerceiq-united-states-a6pgzgw0h63t) — United States - [Salesforce and IT Infrastructure Administrator](https://feeny.ai/job/salesforce-and-it-infrastructure-administrator-commerceiq-mexico-7z2m8b7cwfbn) — México, Mexico - [Forward Deployed Engineering Manager](https://feeny.ai/job/forward-deployed-engineering-manager-commerceiq-bengaluru-dp38vvv4pmeq) — Bengaluru, India - [Director of Product Management - AI](https://feeny.ai/job/director-of-product-management-ai-commerceiq-mountain-view-california-ghfvm6h4qmtt) — Mountain View California, United States - [No roles that match our current openings? We still want to hear from you—join the CIQ Talent Community!](https://feeny.ai/job/no-roles-that-match-our-current-openings-we-still-want-to-hear-from-you-join-e3q5zpxws19p) — London England, United Kingdom - [No roles that match our current openings? We still want to hear from you—join the CIQ Talent Community!](https://feeny.ai/job/no-roles-that-match-our-current-openings-we-still-want-to-hear-from-you-join-y9qqh3fb8abt) — Bengaluru, India / Chennai Tamil Nadu, India