---
title: 'Customer Success Manager at Advertising Specialty Institute'
canonical: 'https://feeny.ai/job/customer-success-manager-advertising-specialty-institute-trevose-737p51c25phx'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Success Manager at Advertising Specialty Institute

- **Company:** Advertising Specialty Institute
- **Location:** Trevose, PA
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/advertisingspecialtyinstitute/jobs/5475483008

## Job description

ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way.

ASI currently has a hybrid work model. This position requires in person attendance at our office.

In this role, you will work together with new distributor members to understand their unique business needs and strengthen the relationship we have with them. You’ll ensure they achieve their desired outcomes using our platforms and services, drive product adoption, and foster long-term loyalty.

This position will report to the Director of Distributor Services. You will join our distributor sales department, offering the opportunity to collaborate with a dedicated team focused on supporting ASI distributor members.

The salary range for this position is $55,000 - $60,000, plus commission.

Responsibilities:

- Leading new distributor members through an 18-month customer journey, providing guidance and recommendations to help them build their business via required touchpoints.
- Managing client onboarding calls scheduled by Sr AEs/AEs through MS Bookings.
- Proactively reaching out to members to discuss business successes, challenges and conduct business reviews at regular intervals to foster strong, long-lasting business relationships.
- Monitoring customer engagement scores to ensure increased usage of ASI’s products and services to gain valuable insights with guiding members and encouraging more frequent usage.
- Proactively listening to recommend new services, solutions and business resources that meet a member’s needs to ensure satisfaction and achievement of their promotional products business goals.
- Responding to members’ questions and/or concerns in a timely manner by utilizing retention skills to increase customer satisfaction towards retaining maximum business for ASI.
- Supporting retention efforts by reducing cancellation rates for members, including collection calls to past due members.
- Follow prescribed demonstrations with accuracy and quality to ensure that all goals are met efficiently.
- Attending trade shows as required.
- Partnering with Account Executives on customer escalations, as needed.
- Maintaining detailed records of all daily activities in Microsoft Dynamics.

Qualifications:

- Bachelor’s degree preferred or equivalent work experience.
- 2 years’ business-to-business retention/sales experience required.
- Bilingual is a plus.
- Collections experience is preferred.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- Microsoft Dynamics experience is preferred.

ASI offers full-time employees a comprehensive benefits package including:

- Medical, Dental, and Vision coverage, available on day one of employment.
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
- Day one 401(k) with company match.
- Paid holidays, floating days, and paid time off (PTO).
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Diversity makes us better. Check out ASI’s Diversity and Inclusion Blog Posts.

Visit our company career web site at www.asicareers.com.

## About Advertising Specialty Institute

## Company Overview
- **One-liner**: Advertising Specialty Institute (ASI) is the largest trade membership organization and technology platform provider for the promotional products industry, connecting suppliers, distributors, and decorators through its ESP+ marketplace.
- **Entity Type**: Private (family-owned since 1962)
- **Headquarters**: Trevose, Pennsylvania, USA
- **Founded**: 1950 (by Joe Segel as the Advertising Specialty Register)
- **Founders**: Joe Segel (founder); acquired and grown by the Cohn family

## Core Business
- **Primary industry**: Promotional Products / Advertising Specialties (Technology, Information, and Internet)
- **Target customers**: B2B – distributors, suppliers, and decorators within the promotional products ecosystem
- **Mission**: "To be the trusted partner of the promotional products industry by fostering its success every step of the way." [asicentral.com/about-asi/](https://asicentral.com/about-asi/)

## Products & Services
- **ESP+ Platform**: A unified SaaS marketplace for sourcing, comparing prices, managing relationships, and transacting across the industry. Features include access to 1.2 million brandable products and 2.5 million monthly distributor searches. [asicentral.com](https://asicentral.com/)
- **Industry Research**: Proprietary market insights, including the annual Ad Impressions Study and the industry’s $27.7 billion size estimate. [asicentral.com](https://asicentral.com/)
- **ASI Show**: Major trade events held in U.S. cities (e.g., Chicago, Las Vegas) for networking, education, and product discovery. [asicentral.com](https://asicentral.com/)
- **Education**: Certification programs, continuous learning resources, and the ASI Summer Internship Program. [asicentral.com/about-asi/](https://asicentral.com/about-asi/)
- **Media**: Publications such as *Counselor* magazine and promotional industry news. [asicentral.com/about-asi/](https://asicentral.com/about-asi/)
- **Marketing Services**: Member benefits including advertising opportunities and promotional campaign support. [asicentral.com](https://asicentral.com/)

## Market Standing
- **Valuation**: Not disclosed (privately held, family-owned)
- **Key Metric**: Annual revenue estimated at $15M (according to LinkedIn data; ASI does not publicly disclose financials) [linkedin.com/company/asicentral](https://www.linkedin.com/company/asicentral)
- **Notable Investors/Partners**: No external investors – owned by the Cohn family. Partners include thousands of suppliers and distributors across the industry.
- **Growth Signals**: 
  - The U.S. promotional products industry reached a record $27.7B in 2025, up 4.2% year-over-year.
  - ASI serves 25,000+ members.
  - ESP+ surpassed 1 million products listed.
  - Headcount of ~507 employees (a slight YoY decrease of 0.3%). [linkedin.com/company/asicentral](https://www.linkedin.com/company/asicentral)
  - LinkedIn follower growth of 12.9% year-over-year.

## Competitive Advantages
- **Largest Industry Network**: The most extensive database of suppliers and distributors in the promotional products industry.
- **Integrated Platform**: ESP+ consolidates sourcing, pricing, relationship management, and sales tools into one system, reducing reliance on multiple vendors.
- **Trust & Longevity**: Family-owned for over 60 years, with a reputation for stability and deep industry relationships.
- **Member-Focused**: Over 60 years of experience serving the promo industry, with a strong emphasis on member satisfaction and support.

## Strategic Focus
- **Innovation**: Continued development of the ESP+ platform and technology tools (e.g., ESP Websites, mobile access).
- **Sustainability**: Initiatives like “Promo for the Planet” to help members offer eco-friendly products.
- **Education & Networking**: Expanding certification programs and trade show events to drive member success.
- **Data-Driven Decisions**: Using industry research to help members make informed business choices. [asicentral.com/about-asi/](https://asicentral.com/about-asi/)

## Why Work Here
- **Culture & Values**: LinkedIn reviews give a 4.3/5 overall rating, with Culture scored at 4.6 and Work-Life Balance at 4.6. Employees describe a “family-like” atmosphere with a focus on inclusivity, diversity, and community. [linkedin.com/company/asicentral](https://www.linkedin.com/company/asicentral)
- **Work Environment**: Roles are primarily in-office at the Trevose, PA headquarters. In-office positions are common (e.g., Account Executive, Staff Accountant). [builtin.com/company/advertising-specialty-institute](https://builtin.com/company/advertising-specialty-institute)
- **Perks and Recognition**: 
  - Named a “Best Employer for Working Parents” regionally.
  - Provides an internship program and invests in employee development.
  - Competitive salaries (e.g., Senior Software Developer ~$140k/year). [linkedin.com/company/asicentral](https://www.linkedin.com/company/asicentral)
- **Engineering Culture**: A technology-driven company with a dedicated CTO and robust tech teams; strong emphasis on data and platform development.

## Sources
1. [asicentral.com - About ASI](https://asicentral.com/about-asi/)
2. [asicentral.com - Main site](https://asicentral.com/)
3. [linkedin.com/company/asicentral](https://www.linkedin.com/company/asicentral)
4. [builtin.com/company/advertising-specialty-institute](https://builtin.com/company/advertising-specialty-institute)
5. [glassdoor.com - ASI Overview](https://www.glassdoor.com/Overview/Working-at-ASI-Advertising-Specialty-Institute-EI_IE17952.11,46.htm)

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