---
title: 'Customer Success Manager (All Genders) at Vectorworks'
canonical: 'https://feeny.ai/job/customer-success-manager-all-genders-vectorworks-slovakia-m2ahmvky2vky'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Manager (All Genders) at Vectorworks

- **Company:** Vectorworks
- **Location:** Slovakia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-24
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.gem.com/vectorworks/am9icG9zdDraqd6dEQ0X_qjDOaylWTO2

## Job description

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle.

We are looking for a Customer Success Manager to build and nurture strong relationships with a portfolio of global architecture and engineering customers, ensuring that they achieve significant value from the company’s suite of 3D BIM software tools.

The CSM is responsible for onboarding, product adoption, retention, and managing a quota for renewals, expansion, and cross-selling opportunities. This role serves as a trusted advisor, strategic partner, and commercial advocate, working closely with cross-functional teams to deliver customer and business outcomes.

## KEY RESPONSIBILITIES:

- Own all aspects of the customer relationship lifecycle (onboarding, training, periodic check-ins, solution adoption, and satisfaction tracking).
- Meet or exceed assigned renewal, expansion, and cross-sell quotas by identifying growth opportunities and negotiating renewals and expansions.
- Proactively forecast pipeline for assigned accounts and report progress to the Team Lead.
- Drive customer engagement and usage through tailored enablement plans, maximizing adoption of ALLPLAN BIM software solutions.
- Troubleshoot and resolve client issues, liaising with Support and Product teams for timely resolution.
- Gather and relay actionable customer feedback to Product/Engineering, championing continuous improvement.
- Advocate for customer needs internally and champion the voice of the client across the organization.
- Regularly analyze account health metrics, proactively managing risk of churn.
- Collaborate with Sales on account planning, identifying opportunities for upsell and expansion.
- Deliver presentations, product demos, and training sessions virtually and
- Maintain expert knowledge of 3D BIM tools and workflows used by architects and engineers

## REQUIREMENTS:

- 3+ years in customer-facing roles Customer Success (preferred), Sales, Customer Service, Technical Support.
- AEC/O Industry experience including SCIA and/or FRILO.
- Technical aptitude for CAD, BIM, or similar design software; able to features to value.
- Exceptional communication and problem-solving approach.
- Strong organizational, forecasting, and pipeline management skills.
- Ability to connect and build meaningful relationships.
- Self-motivated and comfortable regions and time zones.
- Experience working with global teams.
- Confidence to act on outcomes.

## WHAT WE OFFER:

- The opportunity to play a key role in a dynamic, global sales team at the forefront of software innovation for the AEC industry.
- Direct impact on company growth by providing excellent customer service to our valued customers.
- The chance to collaborate with and learn from high-performing colleagues across Inside Sales, Account Management, Sales Engineering, and Channel Sales teams in diverse markets and cultures.
- A collaborative, fast-paced environment that values innovation, excellence, and continuous learning.
- Competitive compensation, performance-based incentives, and a comprehensive benefits package.
- Excellent opportunities for professional development, skill-building, and career growth within a global organization

#Allplan

## #LI-LT1

## About Vectorworks

## Company Overview
- **One-liner**: Vectorworks provides award-winning 2D/3D CAD and BIM software for architecture, landscape design, and entertainment professionals.
- **Entity Type**: Private (subsidiary of Nemetschek Group, a publicly traded company on MDAX)
- **Headquarters**: Columbia, Maryland, USA (with offices in the UK, Canada, Australia, New Zealand, and Japan) [vectorworks.net](https://www.vectorworks.net/en-US/careers)
- **Founded**: 1985 (as Diehl Graphsoft) [vectorworks.net](https://www.vectorworks.net/en-US/company)
- **Founders**: Richard Diehl [vectorworks.net](https://www.vectorworks.net/en-US/company)

## Core Business
- Primary industries: Architecture, Engineering, Construction (AEC), Landscape Design, and Entertainment (lighting, stage, event design).
- Target customers: B2B – design professionals in architecture firms, landscape architecture practices, entertainment venues, and educational institutions.
- Mission: “Build intuitive, powerful, and practical software solutions for design professionals around the globe” and “inspire and empower designers to create experiences that will transform the world.” [vectorworks.net](https://www.vectorworks.net/en-US/company)

## Products & Services
- **[Vectorworks Architect]**: A BIM‑enabled design and documentation tool tailored for architects. It supports the entire building design process from concept to construction documentation.
- **[Vectorworks Landmark]**: Landscape design and planning software with site‑specific tools, plant databases, and hardscape modeling.
- **[Vectorworks Spotlight]**: Industry‑leading CAD and BIM software for lighting designers, set designers, and event planners, including advanced rigging and visualization capabilities.
- **[Vectorworks Fundamentals]**: A general‑purpose 3D CAD and modeling package that serves as the base for all industry‑specific modules.
- **Vectorworks Service Select (maintenance/support) & Subscriptions**: Annual maintenance program and monthly/annual subscription plans for customers to stay current and access priority support. [vectorworks.net](https://www.vectorworks.net/en-US/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Vectorworks is a wholly owned subsidiary of the Nemetschek Group).
- **Key Metric**: More than **685,000 designers** rely on Vectorworks technology globally. [vectorworks.net](https://www.vectorworks.net/en-US/company)
- **Notable Investors/Partners**: Parent company **Nemetschek Group** (a leading AEC software conglomerate listed on the German MDAX). Vectorworks also maintains partnerships with hardware makers, rendering engines (e.g., Redshift), and industry organizations.
- **Growth Signals**:
  - Transitioned from perpetual licenses to monthly/annual subscriptions worldwide (2018 onward).
  - Regular major releases (e.g., Vectorworks 2026 launched in 2025) with continuous feature additions.
  - Global expansion with offices in five countries and presence in over 100 countries.

## Competitive Advantages
- **Longevity & Trust**: One of the first CAD programs (MiniCAD, 1985) and a pioneer in cross‑platform and BIM tools—before BIM became an industry standard. [vectorworks.net](https://www.vectorworks.net/en-US/company)
- **Industry‑Specific Suites**: Purpose‑built products (Architect, Landmark, Spotlight) provide out‑of‑the‑box workflows, symbols, and content that general‑purpose CAD cannot match.
- **Cross‑Platform**: Supports macOS and Windows, giving designers freedom of choice.
- **Customer Loyalty**: The Service Select program and high Net Promoter Score reflect strong retention and community engagement.

## Strategic Focus
- Continued innovation in BIM and integrated design workflows.
- Expansion of subscription model to all major markets.
- Deepening support for emerging design disciplines (e.g., virtual production, sustainable design).
- Investment in cloud collaboration and mobile capabilities to support remote and hybrid teams.

## Why Work Here
- **Culture**: Core values of **Inclusion, Balance, Collaboration, and Innovation** are actively promoted, with wellness programs and community investment initiatives. [vectorworks.net](https://www.vectorworks.net/en-US/company/values)
- **Work Environment**: Hybrid/office model typical across locations. The Columbia, MD headquarters and international offices offer modern workspaces.
- **Engineering Culture**: Engineers work on products used daily by hundreds of thousands of designers. The company encourages feedback loops with customers, hackathons, and continuous learning.
- **Benefits & Perks**: Full benefits including wellness programs, professional development allowances, and opportunities to travel to industry events.

## Sources
1. [vectorworks.net – About](https://www.vectorworks.net/en-US/company)
2. [vectorworks.net – Careers](https://www.vectorworks.net/en-US/careers)
3. [vectorworks.net – Core Values](https://www.vectorworks.net/en-US/company/values)
4. [vectorworks.net – Product Overview](https://www.vectorworks.net/)
5. [jobs.gem.com – Vectorworks Careers](https://jobs.gem.com/vectorworks)

## Other roles at Vectorworks

- [Australia Sales Executive](https://feeny.ai/job/australia-sales-executive-vectorworks-drofus-71ss44r0z2ah) — Drofus, Australia
- [Senior Product Consultant (m/f/d)](https://feeny.ai/job/senior-product-consultant-m-f-d-vectorworks-allplan-t6n2cegpy97x) — Allplan, Germany
- [Functional Analyst](https://feeny.ai/job/functional-analyst-vectorworks-brno-55sddwmbekae) — Brno, Czechia
- [Senior Accountant (m/f/d) (UK)](https://feeny.ai/job/senior-accountant-m-f-d-uk-vectorworks-vectorworks-g77dgess34fq) — Vectorworks, United Kingdom
- [Senior Accountant (m/f/d)](https://feeny.ai/job/senior-accountant-m-f-d-vectorworks-vectorworks-2x9fsmeyjqn8) — Vectorworks, Germany
- [Allplan - Inside Sales Representative (m/f/d)](https://feeny.ai/job/allplan-inside-sales-representative-m-f-d-vectorworks-allplan-bm9rdag8g4pq) — Allplan, Germany
- [Sales Engineer](https://feeny.ai/job/sales-engineer-vectorworks-slovakia-cbmfmqcmp267) — Slovakia
- [Content Manager (All Genders)](https://feeny.ai/job/content-manager-all-genders-vectorworks-allplan-exyn5cb3w4qv) — Allplan, Germany
- [Global Digital Marketing Manager](https://feeny.ai/job/global-digital-marketing-manager-vectorworks-helsinki-w0nn2zd36a1m) — Helsinki, Finland
- [Sales Executive (Copy)](https://feeny.ai/job/sales-executive-copy-vectorworks-drofus-vzx10b771tf7) — Drofus, Singapore