---
title: 'Customer Success Manager at Andercore'
canonical: 'https://feeny.ai/job/customer-success-manager-andercore-berlin-xxm64vsv2y1e'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Andercore

- **Company:** Andercore
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/andercore/6d98142f-74df-46e6-9bf3-8173e17fd895/application

**Skills:** CRM/CSM tools, Salesforce, Accounting tools, DATEV, Logistics tools, TMS, TNT

> Responsible for renewing and expanding product usage, identifying risks, and driving growth by aligning features with customer needs. Collaborates with sales teams and stakeholders to maintain long-term relationships and ensure maximum benefit for B2B customers.

## Job description

## About Andercore

Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond. We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination. Where we are today:

- Strong triple-digit-million euro turnover
- Seven European markets live
- 80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai

$40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks. We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.

## What you will do

- You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
- You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
- You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
- You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
- Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

## Who you are

- You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
- You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
- You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
- You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
- Optional: You have already gained experience in project management
- In addition to fluent German, you also have fluent English skills, French skills are a plus

## What we offer

- A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level
- An experienced founding team (three companies, 2 exits)
- A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company
- Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts
- Beautiful office spaces, HQ in the centre of Berlin, multiple global locations

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.

## About Andercore

## Company Overview
- **One-liner**: Andercore is an AI-driven trade platform that unifies sourcing, pricing, logistics, and financing for industrial supply in infrastructure, energy, and construction materials.
- **Entity Type**: Private (Series B)
- **Headquarters**: Berlin, Germany
- **Founded**: 2021
- **Founders**: Philipp Andernach and Elsa Cordonnier

## Core Business
- **Primary industries**: Industrial supply chain, wholesale trade, energy and infrastructure materials, construction materials.
- **Target customers**: B2B – industrial buyers (project sites, warehouses, manufacturers) and suppliers across Europe, MENA, and Asia.
- **Mission**: “Enable faster, more reliable, and more cost-effective trade for industrial buyers and suppliers” [andercore.com/about-us](https://www.andercore.com/about-us).

## Products & Services
- **AI-Powered Trade Platform**: A software system that automates quoting, order execution, quality assurance, logistics coordination, and financing. Buyers can submit requests via phone, email, WhatsApp, or app and receive binding quotes within minutes. [andercore.com](http://www.andercore.com/)
- **Embedded Financing**: Integrated credit lines, multi-currency payments, and secure settlement, underwritten by institutional partners including Commerzbank and KfW. [andercore.com/faqs](https://www.andercore.com/faqs)
- **End-to-End Logistics**: Manages transport from origin to last‑mile delivery, with real‑time tracking, route optimisation, and customs documentation. Uses a network of third‑party logistics providers. [andercore.com/faqs](https://www.andercore.com/faqs)
- **Quality & Compliance**: Certifications managed with partners such as TÜV Rheinland, Bureau Veritas, and SGS. Ensures ESG compliance and regulatory requirements across the supply chain. [andercore.com](http://www.andercore.com/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $75 million raised to date (including a $40 million Series B announced February 2026).
- **Notable Investors/Partners**: Atomico, Project A, Inven Capital, Target Global; institutional financing from Commerzbank and KfW. [andercore.com/about-us](https://www.andercore.com/about-us)
- **Growth Signals**: 
  - Serves over 4,500 buyers and works with more than 2,000 suppliers.
  - Operates across seven European markets in infrastructure, energy, and construction.
  - Team of ~80 employees with offices in Berlin, India, and China.
  - Executed a 56 MW solar project on the A3 motorway near Cologne with over 100 individual deliveries. [andercore.com/faqs](https://www.andercore.com/faqs)

## Competitive Advantages
- **End‑to‑end unification**: Combines sourcing, pricing, logistics, and financing into a single AI‑orchestrated flow, eliminating fragmented manual processes.
- **Fifth‑generation trading heritage**: Founders come from the A.W. Andernach Group (established 1888), providing deep domain expertise in physical trade and supply chains. [andercore.com/faqs](https://www.andercore.com/faqs)
- **Embedded financing**: Buyers can obtain credit lines directly within the ordering process without separate bank applications, reducing working‑capital pressure.
- **Real‑time AI pricing & forecasting**: Uses platform data and logistics signals to provide instant quotes and predict availability and lead times.
- **Global reach with local execution**: Operates across Europe, MENA, and Asia with local sales teams (French, Italian, German, English) and regional 3PL hubs.

## Strategic Focus
- **European expansion**: The Series B funding is specifically aimed at accelerating growth across European markets. [andercore.com/about-us](https://www.andercore.com/about-us)
- **AI‑driven automation**: Continuously scaling AI systems to handle quoting, quality assurance, order execution, and logistics autonomously.
- **Category & supplier breadth**: Growing the live catalogue of 4,000+ SKUs and expanding the supplier network across energy, infrastructure, and industrial goods.

## Why Work Here
- **In‑office culture**: Andercore operates a five‑day‑per‑week in‑office policy at its Berlin headquarters, deliberately chosen to foster a focused, team‑oriented environment. [andercore.com/faqs](https://www.andercore.com/faqs)
- **English working language**: The internal language is English; German is not required. Sales teams serve local markets in native languages.
- **Early responsibility**: A small team (~80 people) with high commercial volume. Junior hires get direct P&L exposure in commercial roles; engineers work on a live AI platform handling thousands of monthly transactions. [andercore.com/faqs](https://www.andercore.com/faqs)
- **International team**: Colleagues from multiple nationalities, with offices in Berlin, India, and China.
- **Impact‑driven work**: The platform directly affects real‑world infrastructure and energy projects, offering a tangible sense of purpose.

## Sources
1. [andercore.com](http://www.andercore.com/) – Homepage and platform description
2. [andercore.com/about-us](https://www.andercore.com/about-us) – Company background, mission, investors, timeline
3. [andercore.com/faqs](https://www.andercore.com/faqs) – Detailed FAQs on products, team, office policy, funding
4. [andercore.com/en/career](https://andercore.com/en/career/) – Careers page, application instructions
5. [linkedin.com/company/andercore-com](https://de.linkedin.com/company/andercore-com) – LinkedIn profile

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