---
title: 'Customer Success Manager at Anima'
canonical: 'https://feeny.ai/job/customer-success-manager-anima-london-wz4t6hgj89bg'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at Anima

- **Company:** Anima
- **Location:** London, United Kingdom
- **Compensation:** £120k–£180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/anima/25876a34-b29f-4e72-96f8-047bb7684636

## Job description

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.

Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.

We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.

Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.

We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.

If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.

- Shun

Please note this role is only open to those based in the UK. Applicants from Europe will be considered if they are able to travel to the UK regularly for customer visits.

We’re looking for someone who:

- Has 3+ years in B2B SaaS Customer Success at a high-growth startup. You understand what it takes to onboard, retain and grow complex accounts in a fast-paced environment.
- Has a track record of driving retention and surfacing expansion opportunities. You’ve protected revenue, reduced churn, and built the playbooks to make it repeatable.
- Is a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.
- Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience.
- Is self-starting and organised. You are intrinsically motivated and are always on top of everything you need to do.
- Is in the UK / European timezone and can do site visits to UK customers.

What to expect in the role:

- You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company.
- You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
- You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
- You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
- You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.

## About Anima

## Company Overview
- **One-liner**: Anima is an integrated care platform that automates the manual work of care teams by combining online consultation, triage, and productivity tools into a single real-time dashboard.
- **Entity Type**: Private (YC W21 graduate, Series A funded)
- **Headquarters**: London, United Kingdom
- **Founded**: 2021
- **Founders**: Shun Pang (CEO, MD, former NHS doctor) and Rachel Mumford (COO, former Head of Innovation Finance & Entrepreneurship at UK Treasury)

## Core Business
- **Primary industry**: Healthcare IT / Care Enablement (NHS primary care, secondary care, and community care)
- **Target customers**: B2B – GP practices, NHS trusts, and healthcare organisations across the UK and internationally (operates in 12 countries)
- **Mission**: Deliver precision medicine to everyone in the world in under 24 hours, by 10x’ing the capacity of doctors through automation and AI.

## Products & Services
Anima offers a single, integrated platform with the following major capabilities:

- **Triage**: Contextual patient questionnaires linked to clinical guidelines, covering key negatives and red flags.
- **Appointments**: Direct booking into GP rotas without switching applications.
- **Messaging**: Personalised communications to individual patients or batches.
- **Documents**: Automatic patient matching, summaries, code suggestions, and suggested tasks – cutting processing time by more than half.
- **AI Receptionist (Andi)**: Answers patient calls and submits requests into the dashboard.
- **Annie (AI Scribe & Copilot)**: Instant, integrated scribe that autonomously handles a large percentage of documents without human in the loop.
- **Analytics**: Data-driven decision making to optimise clinic performance and showcase clinical improvements.
- **Collaboration**: Chat with colleagues across primary, secondary, and community care.
- **Integrations**: One-click save to EMIS or SystmOne, view patient records via GP Connect, verify patients with PDS.

All services are delivered as a SaaS platform, with deep EHR integration.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (turning down pre-emptive capital offers since 2024)
- **Key Metric**: $14.6M cARR as of June 2025 (grew 450% in 2024 from $1.5M cARR in Q1 2024) – [animahealth.com/careers](https://www.animahealth.com/careers)
- **Total Funding**: $13.6M to date – $2.5M Seed (led by Hummingbird, 2021) and $12M Series A (led by Molten Ventures, March 2024) – [LinkedIn](https://uk.linkedin.com/company/anima-health) & [YC](https://www.ycombinator.com/companies/anima)
- **Notable Investors/Partners**: Y Combinator (W21 batch), Hummingbird Ventures, Molten Ventures; integrated with EMIS, SystmOne, GP Connect, PDS.
- **Growth Signals**: Over 1,000 practices trust Anima; 4.3 million patient cases resolved, including 3.1 million medical problems; estimated over 8,600 lives saved; ~20,000 patients get care through Anima daily; cash flow positive; team size of ±20 (core product/engineering team, though LinkedIn shows 53 employees including wider roles) – [animahealth.com](https://www.animahealth.com/) & [animahealth.com/careers](https://www.animahealth.com/careers)

## Competitive Advantages
- **Deep NHS domain expertise**: Founders and clinical engineers include ex-MDs who understand the problem from the inside; integrated with major UK EHRs (EMIS, SystmOne) in just 4 months.
- **Flat, high-agency culture**: No line managers, PMs, or EMs – each person has incredible ownership and autonomy; described as a “hive mind” where everyone is technical and UX-focused.
- **Exceptional talent density**: Over 80% of the product team are former VPs, ex-technical founders, or ex-CTOs; hiring from all over the world.
- **Cash flow positive & capital efficient**: Achieved 450% growth with a team of ~20, turning down pre-emptive offers of more capital.
- **AI-first automation**: Annie (the AI agent) handles a large percentage of documents autonomously, and the platform can take an information-complete medical history as well as a typical human doctor.

## Strategic Focus
- **Current priorities**: Extending three existing product lines (triage, productivity, AI copilot) and building new ones at the cutting edge of healthcare reinforcement learning and agentic AI.
- **Long-term direction**: Building a superhuman personalised medicine agent that can crunch tens of thousands of low-level features (genome, transcriptome) to deliver precision medicine globally within 24 hours.
- **Growth strategy**: Organic virality and referrals from satisfied practices; expanding internationally (already in 12 countries including Brazil, Canada, US, Sweden).

## Why Work Here
- **Culture**: Described as a “hacker culture” with a flat hierarchy – no titles, no line managers, radical transparency (all meetings, decisions, successes, and failures shared on Notion). The team is encouraged to be their “complete unfiltered self.”
- **Impact**: Every day is an opportunity to save lives; the work directly reduces waiting times and misdiagnosis.
- **Autonomy & ownership**: Roles are broad (e.g., “Product at Anima”) – you own problems end-to-end. “Small, killer T-shaped teams over large mediocre ones.”
- **Remote-first**: Full flexibility over work schedule and location; global team retreats twice a year (past locations include Europe).
- **Engineering culture**: Majority of the team is technical; heavy focus on coaching and teaching, with direct and honest feedback. The CEO still builds in his spare time and sees himself as an IC first.
- **Notable perks**: Live dashboard of MRR, transparent financials, no bureaucracy, and a chance to work on arguably the most impactful problem in healthcare.

## Sources
1. [animahealth.com](https://www.animahealth.com/) – Platform overview, features, customer stats
2. [animahealth.com/careers](https://www.animahealth.com/careers) – CEO note, cARR, funding, culture, team size
3. [ycombinator.com/companies/anima](https://www.ycombinator.com/companies/anima) – YC batch, founders, team size, jobs
4. [uk.linkedin.com/company/anima-health](https://uk.linkedin.com/company/anima-health) – Employee count, revenue, funding rounds, locations

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