---
title: 'Customer Success Manager at Ansa'
canonical: 'https://feeny.ai/job/customer-success-manager-ansa-san-francisco-0k3wgy5kx2kh'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Ansa

- **Company:** Ansa
- **Location:** San Francisco, CA
- **Posted:** 2025-09-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/ansa/jobs/4926386008

## Job description

It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.

Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.

We’re growing the team and looking for a high-octane, high-EQ individual to own customer success. This role drives cross-functional internal efforts and helps our customers grow on Ansa’s platform. We take the title of this role seriously: helping ensure each of Ansa’s customers is successful, and pave the way for future successful customers. You’ll play a pivotal role in the product feedback loop, data analytics, defining what success looks like for our customers, and building long-term relationships.

👋🏼 About You

- Based in the SF Bay Area (or willing to relocate). You thrive in collaborative, creative environments working closely in person with a tight knit team.
- Energized by building and growing relationships with customers, navigating organizations, and understanding their stakeholders.
- Creative problem solver, you will have a lot of ownership in defining and driving what customer success means at Ansa. You’re excited by the green space to creatively drive revenue-generating outcomes.
- Experience in product or triaging product-feedback loops with users, a passion in digging for the “why” behind a feature request to better understand the problem and help design an impactful solution.
- Agile task prioritization, applying a bias for simplicity and preference for the achievable. You have a never-not-my-job attitude.
- Scrappy and resourceful. You can adapt to fast-paced, constantly shifting environments. You’re excited to learn new things, experiment, and grow within this role.
- Have excellent communication and interpersonal skills, with the ability to influence and negotiate effectively with internal and external stakeholders across functions.
- Have an analytical mindset and use data as a tool for storytelling. You’ll synthesize data for insights to optimize our strategies.

😊 Nice to haves

- Solid understanding of payments technology - payment acquiring, processing, and schemes; mobile, online, and offline payment platforms, models, and flows.
- Demonstrated success in driving customer growth and retention programs with contribution across teams - e.g. engineering, risk, legal, finance, business development.
- Experience working closely with or driving product initiatives, keeping internal stakeholders in the loop, and defining measures of success.

🤝 What will you be doing?

You will be responsible for ensuring the success of our existing customers, owning new initiatives, driving actionable data insights, and growing relationships. You will operate across internal stakeholders to deeply understand our product and play a pivotal role in the product feedback loop based on customer feedback and demand.

You will work closely with our CEO to define success metrics for our customers and advocate for our customers across internal teams. This includes:

- Build strong relationships with our customers.
- Deeply understand their business, goals, and implementation with Ansa.
- Proactively drive initiatives to improve the adoption and success of our customers.
- Act as product owner, especially for customer initiated products.
- Advocate for customer needs to product and engineering.
- Help shape product roadmap by identifying patterns and opportunities in our offering.
- Manage weekly and monthly data analysis and reporting for Ansa customers.
- Build a foundation for scalable, ongoing customer success.

🪩 Our Culture

We’re a small team with a big mission. That means we have to hold ourselves to a high bar, by design. With limited resources and high ambition, excellence in quality, communication, and ownership, ambition isn’t optional — it’s how we move forward.

- Ownership — if you see it, you take it. We don’t wait to be told.
- Nosiness — curiosity across boundaries, asking questions, stepping beyond scope to solve problems.
- High agency — proactive and self-directed. You move the work, not the other way around.
- Accountability — we do what we say, and communicate proactively.
- Relentless drive — we work with focused intensity and follow through, even when it’s hard.
- Thoughtful execution — shipping work that’s not just fast, but intentional. Think about how decisions today will affect us down the road.
- Pride in your craft — we sweat the details and take our work personally, because it reflects who we are.
- Kindness and trust — we give each other respect, empathy, and the benefit of the doubt. We assume good intent and act like teammates.

## About Ansa

## Company Overview
- **One-liner**: Ansa is developing an enzymatic DNA synthesis platform to write long, high-fidelity genes from scratch, dramatically accelerating biotechnology research and manufacturing.
- **Entity Type**: Private (Series A)
- **Headquarters**: Emeryville, California, USA
- **Founded**: 2018
- **Founders**: Daniel Lin-Arlow, Sebastian Palluk

## Core Business
- **Primary industry**: Synthetic Biology / Biotechnology / DNA Synthesis
- **Target customers**: B2B – life sciences researchers, biopharma companies, synthetic biology firms, diagnostics and therapeutics developers, and bio-manufacturing organizations.
- **Mission statement**: "Revolutionize the way we make DNA."

## Products & Services
- **Custom DNA Synthesis (Enzymatic)**: Ansa’s core service produces long, complex, high-fidelity DNA sequences using a proprietary enzymatic process (published in *Nature Biotechnology*). This is a **service** offering that replaces traditional chemical-based gene synthesis, enabling faster turnaround and access to sequences that are difficult or impossible to synthesize chemically.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric (Funding)**: Ansa has raised a total of **$28 million** in known funding (Seed + Series A).
- **Notable Investors/Partners**: Lead investors include **Felicis Ventures** and **Northpond Ventures**. Other backers include **Hummingbird Ventures** and **Civilization Ventures**.
- **Growth Signals**: The company has moved from R&D into commercial production, recently launching its first custom gene synthesis service. It is actively scaling manufacturing through automation and process engineering (as evidenced by a new "Senior Director, Technical Operations & Automation" role). The technology was validated by publication in a top-tier scientific journal (*Nature Biotechnology*).

## Competitive Advantages
- **Enzymatic Moat**: Unlike nearly all competitors that use chemical (phosphoramidite) synthesis, Ansa uses an engineered template-independent DNA polymerase to build DNA. This enzymatic approach enables the synthesis of longer, more complex sequences with fewer errors, addressing a key bottleneck in the industry.
- **Hard Tech + Biology**: The platform is a deep integration of molecular biology, protein engineering, and custom instrumentation, creating a significant barrier to replication.
- **Founding Team Expertise**: The founders are domain experts who developed the core technology at the Joint BioEnergy Institute (JBEI) and UC Berkeley.

## Strategic Focus
- **Scale & Commercialization**: Ansa’s current priority is scaling its manufacturing capacity from R&D to industrial production. This includes building lab automation, process engineering teams, and QA/ISO readiness.
- **Product Expansion**: The company is expanding its product management and commercial teams to bring its enzymatic synthesis service to a broader customer base in therapeutics, diagnostics, and bio-manufacturing.
- **Automation & Data**: A strong focus on informatics (Bioinformatics Data Scientist role) and instrument control software to drive yield, reduce cost, and optimize the synthesis process.

## Why Work Here
- **High-Impact Mission**: Employees directly enable the next generation of biotech solutions for climate change, healthcare, and food security.
- **Culture Values**: The company emphasizes **innovation** (rigorous engineering), **collaboration** (transparency, humility), and **care** (kindness, respect, high-trust environment).
- **Location & Policy**: Based in Emeryville, CA (San Francisco Bay Area). Roles are primarily **in-office**, with some hybrid flexibility noted for certain positions.
- **Compensation & Benefits**: Competitive base salaries, stock options, comprehensive medical/dental/vision for employees and dependents, 401k, flexible vacation, and parental leave.
- **Team Size**: Approximately 94 employees, offering a tight-knit, cross-disciplinary environment (biology, chemistry, software, hardware, engineering).

## Sources
1. [ansabio.com](https://ansabio.com/company/careers/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/ansabiotechnologies)
3. [builtin.com](https://builtin.com/company/ansa-biotechnologies/jobs)

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